TORC24 (www.torc24.co.uk) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 48 of them were added in the last 12 months. Last updated 2026-08-10.
Everyone involved at torc24 worked extremely hard to achieve the results we’d ask for, would recommend them highly
Thank you so much, Paul! We're delighted that our team worked so hard to achieve your desired outcome.
Emma Vince is such a wonderful person, she always keeps you posted every step of the way, she really worked hard to see that the bank respond to us. I will recommend this company 100%, because of the experience I had with Emma Vince . I can’t be happier enough for her great help.
What wonderful feedback for Emma, much appreciated! We're thrilled that she was so helpful and that you would recommend her so highly. Wishing you all the very best in your new home!
Torc24 was our broker for purchasing our first home. Alexander Graham was our main point of contact. From the first phone call to the last email in a span of several months, Alex and the team went out of their way, to help us understand every aspect of buying a house. We had researched it but there were many unanswered questions and the internet does not always give you clear answers. Alex was available when we needed it, there was no pushing for commitment in buying or keeping Torc24 as a broker. All correspondence was very clear and if we did not understand something, it would be explained in simpler terms. Finding a first-time mortgage on your own is not easy, especially with all the paperwork and running around involved. We were given a list of everything that was needed from bank statements to income statements, outgoings etc and if something was missing, Alexander would give us a quick call and double check and inform us. Not a single time, over the span of nearly 4 months, did we feel pushed to speed up the process. My wife and I already have decided that, when the time comes to remortgage or find a new place, we will come back. We cannot fault this company. The reason we left our review for so long, was to see if anything would come afterwards - like a hidden fee or extra paperwork to sign etc... None of that happened. They are as advertised. Reliable, available and helpful.
Wow! This is an amazing review for Alex and the TORC24 team, thank you so much! We're delighted that you had such a positive experience with us, and look forward to working with you again in the future. Wishing you all the best in your new home!
Thank you to David King and Emma Vince that were extremely helpful and always kept us updated.
What a lovely review for David and Emma, thank you so much! It's great to hear that they were so helpful and kept in regular contact. :)
Great experience from Torc24 Emma & Nicole helped us get our first mortgage. Both ere very helpful and supportive in getting the deal done. Now in our new house very happy. Thanks again
This is lovely feedback for Emma and Nicole, thank you so much, Alex! We're thrilled to hear that our team were so helpful and supportive in getting you a mortgage, and that you are now happy in your new home. :)
I have waited until I have completed on the home I was told I couldn’t have by this company, I am now moved in! I used Torc24 on advice as I was buying a shared ownership and it was the recommended company of the seller. Initially I thought the company was fairly good. However, after a week or so I started to be bounced around different staff members and there was zero continuity and to put it politely it was a shambles. I was wrongly told that a mortgage could not be secured for me. I asked if I got an independent advisor could I come back to them for my shared ownership, I was told no that they had ‘tried everyone’. Regardless I went to an independent advisor and within 3 hours I had a mortgage with the company Torc 24 had claimed they already went to. This despite there being no footprint of the company on my credit file and them saying they had had no prior applications for me. Despite me successfully getting a mortgage Torc24 were still less than helpful and I made a complaint to Legal and General, the sellers. Once I did this L&G took over and closely monitored everything from that point on else I would likely not be in my home now. I couldn’t understand why all of this was happening as in general the TRUSTPILOT reviews were very good. I suggest people look at all sites as there is a very different picture, especially on google reviews where people have a very similar experience to me. Review sites where they cannot barter for better reviews definitely show a stark difference to Trustpilot. I had a very good income, a very sizeable deposit and a CCJ due to expire in 14 days, with no adverse record for the many years preceding. If you are declined for a mortgage with this company I would urge you to get a second opinion. In two months they came up with nothing and someone did in a few hours what they couldn’t in a few months. Appalling service from start to finish.
Thank you for taking the time to share your experience with us, Christina. Please get in touch to provide further details so we can investigate this matter further, as we take feedback like this very seriously. We apologise that you did not experience our usual high levels of service.
We recently secured a mortgage for our first home with the outstanding assistance of our broker, and we couldn't be more satisfied with the experience. From the very beginning, the communication was exceptionally clear, making the entire process smooth and stress-free. The team demonstrated remarkable responsiveness, always quick to answer our questions and provide updates. We would like to extend a special thanks to Emma Vince and David Green. Emma guided us through each step with patience and clarity. David ensured all our documents were handled quickly and efficiently. Their dedication and commitment to helping us secure our dream home were evident throughout. We highly recommend their services to anyone in need of a mortgage broker. Thank you, Emma and David, for making this milestone in our lives a positive and memorable experience!
What a spectacular review for Emma and David, thank you so much! We're delighted that our team were able to make the process of securing a mortgage for your first home smooth and stress-free!
I do not recommend! Terrible service, takes forever to do an AIP. They are a complete waste of your time and space. Qualified us for ridiculously low amount , we however got way more higher amount from other broker and bank. The positive reviews in my opinion are suspicious.
Thank you for your honest feedback, which we are taking very seriously. Unfortunately on this occasion we are struggling to take any remedial action as we cannot identify you. Please get in touch to provide further details in order for us to follow up on the serious contents of your review, as this is not the service we endeavour to provide to our customers.
Thank you Aaron and Emma, for answering all my questions patiently and for doing everything so very promptly. Aaron kindly took the time to review multiple options for me on our call to give me a good idea of what my next 2 years of payments would look like, evaluating best and worst case scenarios which was really helpful.
This is brilliant feedback for Aaron and Emma, much appreciated! It's great to hear that they were so patient and efficient. :)
We wanted to take a moment to express our sincere appreciation for the outstanding service that TORC24 and their team had provided us . From the moment we started working with Mitchell Topp, Bianca Patel and Emma Vince, it was evident that they were dedicated to ensuring our mortgage application process went smoothly. Their knowledge and expertise in the mortgage industry were evident as they guided us through each step of the process. They took their time to understand our unique financial situation and provided us with tailored solutions that met our needs perfectly. Their attention to detail and thoroughness gave us confidence that everything was being handled with utmost care and precision. Not only were they professional, but they were also approachable and friendly. Emma Vince were always available to answer our questions and address any concerns we had, making us feel valued as clients. Her prompt and clear communication kept us informed throughout the entire process, which made the experience stress-free and enjoyable. Overall, working with them has been a pleasure, and we cannot thank Torc24 and the team enough for their exceptional service. Their dedication, expertise, and commitment to ensuring our mortgage application was successful are truly commendable. We would not hesitate to recommend Torc24 and Emma to anyone in need of a reliable and knowledgeable mortgage progresser. Thank you once again for going above and beyond to help us with our mortgage application. We are grateful for all your assistance and look forward to working with Torc24 and the team in the future.
Wow! What an amazing review for Emma and the team, thank you so much! :)
I have had the best and most informative journey. Being a first time buyer I had help at every step and no question was a silly one. I felt comfortable and felt guided throughout everything. So helpful and knowledgeable. Couldn’t recommend the company more.
Hello, Thank you so much for this lovely review! The mortgage application process can be daunting when you're a first time buyer, so it's great that our team guided you through this and made you feel comfortable. From all at TORC24
Quick responses , good advice , friendly
Thank you for this fantastic review, Hannah! We couldn't ask for better than that!
I've had an excellent experience with TORC24 and my mortgage adviser Ishfak C. As a first time buyer, I received amazing help and advice from Ishfak and TORC24. I would definitely recommend Ishfak and TORC24 for anyone else.
This is a wonderful review for Ishfak, thank you so much, Gracy! We love hearing that customers would recommend a member of our team and that they had an excellent experience!
We used TORC24 for our new-build house purchase. Their systems and procedures are very unprofessional - for example advisors going on leave for over a week without letting us know or any out-of-office message; TORC24 switching us to new advisor and then also demanding a 12 hour turnaround time from us to provide all new documents, ID checks, extra neetings etc; not telling us all the third parties they were sharing our data with; poor and inaccurate mortgage advice. Unfortunately I cannot recommend.
Hello, Thank you for your honest feedback, which we are taking very seriously. Unfortunately on this occasion we are struggling to take any remedial action as we cannot identify you. Please get in touch to provide further details in order for us to follow up on the serious contents of your review, as this is not the service we endeavour to provide to our customers.
We were lucky to have Bianca Patel as our advisor who provided brilliant support and guidance from the beginning. Bianca was really patient, went out of her way to help and answered all our questions. She was super responsive and very knowledgeable. She's a bit of a superstar and secured us our mortgage in the matter of a week. We really appreciate the effort, thank you Bianca Patel.
This is fantastic feedback for Bianca, much appreciated! We love hearing that a member of our team has been 'a bit of a superstar'!
It's been a pleasure to work with Bianca on my mortgage application. She is very knowledgeable and supportive, providing answers to any questions I had and always checking for updates to the offers. Would definitely work with her again.
Thank you for leaving Bianca such a wonderful review. We love hearing that our team have been a pleasure to work with. :)
Mark was brilliant at helping us, really friendly and informative. Worked hard to get us the best deal he could and understood the balance between being cost effective and also being covered for every eventuality, cheers Mark
Hello Jack, This is a superb review for Mark, much appreciated! We're delighted to hear that he was so helpful and got you the best deal on your mortgage. From all at TORC24
During my process of purchasing my new property Bianca Patel and Evie Florelle have been the two stand out personnel. Showing excellent customer service as well as being a driving force at Torc24 in order to push through my application when I required a fast process. Bianca has been particularly accommodating and understanding to my questions and requests, which came very often due to this being the purchase of my first property. I would highly recommend Torc24 for the sole purpose of the help and experience that both Bianca and Evie provide.
Hello Liam, This is a wonderful review for Bianca and Evie, thank you so much! It's great to hear that our team provided such excellent customer service and that you would recommend them to others. Congratulations again and all the best in your new home! From all at TORC24
I would highly recommend Aaron Rattray when seeking a mortgage - he was efficient, knowledgeable and answered every question I had to help me secure my first mortgage. As a first time buyer there were a million questions I had, he helped to answer them all and no question was a silly question. Thank you Aaron!
This is great feedback for Aaron, thank you! Getting a mortgage can be a perplexing process when you're a first time buyer, so It's great to hear that Aaron answered all of your questions. :)
My experience with Torc24 and in particular my broker Richard B has been extremely positive! As a first time buyer with very little knowledge of applying for mortgages etc, Richard has been extremely clear on everything and very knowledgeable with any questions I have had for him - and there have been many! He was always available when I contacted him and most importantly has got me a great mortgage deal! I would certainly recommend Torc24 and Richard to anyone looking. Richard has been a lifeline to this first time buyer doing it by herself.
Thank you so much, Katie! The mortgage application process can be daunting when you're a first time buyer, so it's great to hear that Richard was a 'lifeline'.
100 reviews matching