Trademax.se (www.trademax.se) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 34% give 1 star; The business has replied to 62% of negative reviews; 45 of them were added in the last 12 months. Last updated 2026-08-10.
This is second soffa that im ordering from Trademax.They have great prices with amazing quality.The soffa was so easy to assemble. We decided to go with delbetalning(Svea) and the sales agent told us that we can skip those 45 sek(administrationsavgift) if we require efaktura and autogiro,but that is NOT true according to SVEA.
I Will give 3 stars because we have a problem with the lamp untill now trademax not change yet .
Hi Helen, Thanks for your review. Sorry there is a problem with your lamp. I have placed a complaint ticket on this, an agent will contact you shortly. Wish you a nice day! Regards Charlotte Trademax
Bad quality, bad quality of product.
Hej Ghirmay, Tack för ditt omdöme. Vi beklagar detta uppstått, dessvärre kan transportskador förekomma trots att vi har emballerat för att undvika detta. Handläggaren i ditt reklamationsärende kommer kontakta dig inom kort för bästa möjliga lösning. Önskar er en fin dag Hälsningar Charlotte Trademax
Nice to talk to the Customer service,open for help and kind.
Not so easy to get an concrete and guaranteed delevery date. I ordered furniture for the whole flat and there is not option to get it delivered into the Flat. Not knowing exactly when I might get the furniture how should I organize help to get all the stuff from the street into the flat? Support was friendly and helpful though
Dear Sven, thank you for your review. Delivery depends a bit on where the furniture gets delivered from. We collaborate with different vendors from several countries and sometimes the shipment comes straight from them and sometimes from our own warehouses. Upon purchase you'll receive a orderconfirmation specifying the number of deliveries. Then you'll receive a text when the products are shipped and finally you'll receive notifications from the transportcompany regarding the final confirmed delivery date. Hopefully this will be of help. Wish you a nice day! regards Matilda Trademax
My experience at Trademax bäckaplan was really wonderful. The customer service was really great. I commend Jennifer for her great customer care service. She was so great, welcoming, wonderful, happy and she knows how to treat customers, make them feel at home and most of all she is the best at her job. I would surely buy sth from Trademax again because of her good service.
Hi Victoria, thanks for your review. It is great to hear that you are satisfied with the experience and the treatment you received in the store. Of course, we will pass this on to the store staff so they can take part in this positive feedback. You are warmly welcome to call our customer service on number: 042-17 21 60 for questions and concerns. Wish you a nice day Regards Donna Trademax
Am very satisfied with my purchase and the quality exceeded my expectations ! Very fast delivery too , so there is a plus
the picture i saw on the internet and the bed you sent two different beds 🤮 fake
Hi Deeq, thanks for your review. We apologize if you received the wrong item. We obviously want to help you, so we have now started a claim for you and an administrator from the claims department will contact and help you. You are warmly welcome to call our customer service on number: 042-17 21 60 so the customer service can help you. Wish you a nice day Regards Donna Trademax
Before you buy from this company you should know how bad and unpleasant their service! I bought (Hammock chair Tierra) and decided to return it at the same instant when i opened the package since the quality is not as one expected and it is not comfortable as it shows in the picture on their website! so great job on photoshop! when i asked to return it, I was asked to pay 395Kr, I never experienced or heard about a company making money from their customers in that way! Most decent company never ask customers to pay the return fees and the one who does never ask you to pay 25% of the product value as a return fee! But its unforgettable lesson for me to never buy and warn everyone i know from this seller. I am complaining to the Konsumentverket about them, and i urge you to do so too
Hi Hazem! Thank you for your review. Sorry to hear that you are not happy with your purchase. For returns we charge a returnfee depending on the size of the parcel. Items delivered to a service point is returned for 99 SEK, and if the parcel is larger or if there are several parcels it'll be collected at home for a fee of 395 SEK. All this is specified in our terms and conditions which are approved in the register before confirmed purchase. If there is anything else we can help you with, please contact our customer service at 042-17 21 60 WIsh you a nice day Best regards, Matilda Trademax
Well i have there sofa for the past 3 years i wanted to change one of it's component. The good thing is that they can Now the bad part 1) u cannot order the component from any of there store 2) u will have to communicate with there backend support team which only happens via email no phone no video call 4) the email support conversation took almost 10 days to finalize what I wanted to order. (Prone to making a lot of error while ordering right component) 3) it will take 5-6 weeks way above any standards
Hi Firoz, Thank you for your review. I am very sorry that you are not pleased with how your case was solved and handled. Our stores are only showrooms, therefor you can not order any spareparts from the stores. All contact regarding claims go though our claims department. Yes, we have a longer waiting time on the email but we often call first and if we don't get an answer we send email. You can also ask us to call you and then we will do that. The spare parts is sent directly from the supplier and that is why the delivery time is longer. Best regards, Venera Trademax
The bed was of good quality. It was a bit hard to understand the instructions. I suggest using a electric screwdriver to make life easier. It took more time for me to assemble as a small piece of wood was left over in side the hole where the screw should go. We didn't realize it in the beginning and spending hours wondering why the screw wouldn't fit in a T-joint (bed bolt screws).After we figured that out, it was so quick. Headboard assembling needs some innovation as the suggested step doesn't help much. Delivery was prefect on time and as planned. I had taken a day off to receive the delivery. Overall worked out well.
The delivery agreement was on point and a great customer service. I really like the bed I bought from Trademax and the engineering to setup the bed is simple and it takes no time. Overall rating 10+
200 reviews matching