Awesome Experience with Alexander K !!
Thanks a million Alexander K from Trademax Customer Support to have sorted the issue so promptly. Appreciate all your support on the price match issue/confusion that had cropped in.
About Trademax.se
Data updated- Website
- www.trademax.se
- Category
- Home & Garden
- Location
- United States · Helsingborg
- Status
- Unclaimed
- Last 12 months
- 45 reviews
- Replies to negative
- 62% (50/81)
Do you own Trademax.se? Claim this profile for free and start replying to reviews.
Is Trademax.se legit?
Trademax.se (www.trademax.se) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 34% give 1 star; The business has replied to 62% of negative reviews; 45 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Very bad customer service.
Very bad customer service. They send a dining table to my address. After 12 days DHL even has not received it. But when I canceled the order they fined me 400 SEK. Because it was sent. But there was no document showing it is really sent. The agent I chatted with did not know which city it is and when it will arrive and he just knew I should pay the fine.
Reply from Trademax.se2022-08-03
Hi Hadi, Thank you for reaching out to us! If you would like to see the document regarding the delivery then please look at the orderconfirmation that you have received via mail, there you have all the details. If you have any other questions regarding your order then please do not hesitate to contact us and we will help you. Have a nice day! Butrint Trademax
Customer service is zero I ordered a…
Customer service is zero I ordered a soffa three months ago and got sent a wrong part and still haven’t received the correct part and no one replies at all this will be the last time I order from trademax unfortunately
Reply from Trademax.se2022-08-05
Hi Bahaeldin, Thank you for reaching out to us! We can see that i your order, we have ordered a sparepart to you. You have already received this sparepart according to your order. If you have any further questions, then please do not hesitate to contact us. Wish you a nice day! Butrint Trademax
I was waiting 1 and a half week and…
I was waiting 1 and a half week and then i got only half of the parts for bed! Now i should wait 3 more weeks for rest of the parts. Very unhappy
Reply from Trademax.se2022-07-14
Hi Docky, Thank you for reaching out to us! When we look at your errand we can see that the transporter has missed to send you all the items and we have made a new order for you so that you can receive all parts for your item. Please do not hesitate to contact us if you have any questions and we will helo you. Have a nice day! Butrint Trademax
Superbra service!
Dyrt expeditionsavgift
Reply from Trademax.se2022-06-21
Hej, Tack för ditt omdöme! Så synd att höra. Det tillkommer alltid en expeditionsavgift i alla beställningar, summan kan ändras beroende på vilka varor det gäller. Hälsningar, Ina på Trademax
Excellent
I am so happy with your products and shipping 😊
You get what you pay for
We ordered a sofa on a Tuesday with 5-10 workdays delivery, since the old one is falling into pieces. Other stores give 4-6 weeks of delivery on sofas or more than double the price for the same sofa style, so we gave this a go. We got an email two days later saying that the item would take at least four weeks to arrive, and offering a 5% discount for our next purchase within 30 days. We appreciate that attention, but as we said to the representative, we find it very unlikely to need another sofa in one month and it would be more appropriate to refund 5% now on the delayed order for the inconvenience. We have not cancelled the order because we have not found this sofa style anywhere for less than double the price. No problem, we can wait some weeks doing life in the kitchen instead (we arranged removal of the old sofa based on the 5-10 workdays time window), but in the end, you get the type of service that you pay for. (Writing this message more than one week after our order, the item on the web still says 5-10 workdays delivery. Is this the policy to attract customers?)
Reply from Trademax.se2022-06-08
Hi, Thank you for your opinion! We can see that there is a delay on the item that you have ordered. We always inform our customers if there is some kind of delays or other complications, and always give something in compensation for their patience. If you further have any questions or wonderings then please feel free to contact us and we will gladly help you! Have a nice day! Butrint Trademax
The rug is beautiful and was delivered…
The rug is beautiful and was delivered promptly. I am very happy with my purchase.
Simple and easy
Super bad Experience!
Super bad Experience! I ordered a TV bench, it arrived without any mechanical parts and since a week , we have been trying to get in contact with personnel but there has not been any response. Customer service has told us 3 times now that they will get back to us in 24 hrs but no response. Never ordering from them again
Reply from Trademax.se2022-05-20
Hi! Thank you for your review. Sad to hear that you are dissatisfied with your purchase. We are currently undergoing a system change, which affects our handling times. I see that you have been contacted and we have registered a free return on the TV bench. I sincerally apologize and hope for your understanding. Best regards Micaela Trademax
Very Good and responsive
no callback
Bought a sofa which has construction errors and the colour does not look beige but grey. I called them many times, everytime i had to wait in the hotline very long and then everytime i was told, that somebody will call me back to solve the problem. After weeks NOBODY CALLED BACK!! So we went to the store, where we again were told that somebody will call us. And guess what: Till now nobody called us!!! We paid a lot for the Sofa! We will never again buy something in this store or shop!
Reply from Trademax.se2022-05-12
Hi Carola, Thank you for your opinion! We can see that a case is started and we have received the pictures. Now an agent is going to call you to solve the case. If you have any questions please do not hesitate to contact us, and we will help you. Have a nice day! Butrint Chilli
Missing item from delivery
I ordered a coffee set for the balcony, the table came without legs. It is difficult to get through to the customer service, they also do not answer to mail. Wrote a complaint to which there is still no answer. Iulia
Reply from Trademax.se2022-05-11
Hi! Thank you for your review. I understand that you are disappointed because of the missing parts in the delivery. It is unfortunate that it happened and we really wished it never happens. We will of course fix this as soon as the claims department contacts you. Have a nice day Micaela på Trademax
Great customer service,
Stay away
I have never written a review before but Trademax is so horrible I had to. Stay away from this store for your own sanity. I had 2 delivered with the wrong parts and some missing parts! Worst company ever. And now I have to wait “ a week” to get the correct parts smdh
Reply from Trademax.se2022-05-11
Hi! It is really sad to read about how unsatisfied you are. I understand that you are disappointed because you received damaged goods and that other parts are missing. Of course, this is not something we or our customers wishes to happen. Despite this, it happens for various reasons. Unfortunately you have not provided your order number so I cannot see what has gone wrong. I hope you will get a quick solution to your case when you get in touch with the claims department. Best regards Micaela Trademax.
Best
Best service
Super bra !!!
Kind and helpful personal
Good deal. Go to physical store!
Met a salesperson who was rather talkative but who gave good info. Most importantly, go in person to shop. Better deal than online.