My first time
My first time. Hopefully I will like what I order
About Trademax.se
Data updated- Website
- www.trademax.se
- Category
- Home & Garden
- Location
- United States · Helsingborg
- Status
- Unclaimed
- Last 12 months
- 45 reviews
- Replies to negative
- 62% (50/81)
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Is Trademax.se legit?
Trademax.se (www.trademax.se) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 34% give 1 star; The business has replied to 62% of negative reviews; 45 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Replacement product
Complaint was taken seriously and replacement article is being send.
Bra bra bra
Brabrabrabra
We bought TV cabinet Virkesbo from…
We bought TV cabinet Virkesbo from Trademax. We received a friendly service from the staff at Halmstad showroom. Although the product we received was similar to what we looked at the showroom, it was too difficult to fix it. We noticed that the legs didn’t fit perfectly. Instructions are not perfect. The plank at back needs to be nailed which doesn’t have any markings where to nail. There is lot of room for improvement.
Reply from Trademax.se2023-04-14
Hi Logeswari, Thank you for the review! We appreciate all kind of criticism within areas that we can improve and this is one of those. We will forward this to the correct team and will have a look through the many different improvements! I do hope that you are happy with the furniture after all! Wishing you a great day! Regards, Josefina at Trademax
Customer service is too good.
They are so professional and helpful
Great attention
Great attention, and great support on the store, it was a great experience
Very good service
Very poor service!!
I did place my order 3 months in advance with enough time for delivery. When its time for delivery, no one contacts me about it. When I reached out to customer service, they say order was put on hold as some of the items were not in stock. I would have asked to deliver whatever is available as sofa and bed are essential. Again after I asked to deliver availble furniture, it took many follow ups to find out delivery date and time. My family and me slept on floor for a week because of this unacceptable service from you guys. when I reached out and expressed my concerns, they said I will be compensated once I get the delivery of all items. Then to deliver remaining items, I was asked to wait for couple of weeks more again which made me cancel the remaining order. All the time and efforts I had put in to search and place order is gone just because of your poor service. Even then I have given a business of 42900Krs and your customer service is offering me 200krs as COMPENSATION!! less than 0.5% of total amount I paid for all the inconvenience and frustration caused. This is a joke!! You just lost a customer! I am not very disappointed with your service and would think twice before coming to your stores again.
Reply from Trademax.se2023-03-13
Hi Harish, Thank you for the review! I can see that you have had a requesed delivery date (which is never guaranteed, only requested) around mid February and to which the actual delivery happened just a few days after. When there is a requested delivery date ahead in time there is a great possibility that some products will get out of stock as nothing is reserved. It is very sad to hear that you had to look it up yourself and that the best solution at that time was to cancel some of the products. For the compensation that you were offered there is most likely an explanation to why the amount is not as high as wished for. Do not hesitate to write us at any time for any questions or thoughts, regarding this or anything else. Wishing you a great day! Regards, Josefina at Trademax
The people Woking there where very nice…
The people Woking there where very nice and supportive and nice
good good good
The quality of carpet was perfect as it was explained in the website.I love this.
Jakob the person supporting was…
Jakob the person supporting was professional and very helpful. Overall a great experience.
excellent furniture store i recommended…
excellent furniture store i recommended to every one
Nothing to complain the item I bought…
Nothing to complain the item I bought is great! The service at the store was super and deliver time really good, thanks!!!
Very friendly and lot of patience to…
Very friendly and lot of patience to clarify all my questions, also spent more than 30 mins after business hours to take an order.
God service thanks
Expeditionsavgift…man sätter pris…
Expeditionsavgift…man sätter pris utefter totala konstnaden, inte som en surprise i kassan..
Reply from Trademax.se2023-02-01
Hej Julia, Tack för ditt omdöme! Vad gäller expeditionsavgiften så baseras denna på din order och måste därför visas innan du slutför ditt köp. Hoppas att du blir nöjd med din vara och hör gärna av dig ifall du skulle du ha några frågor eller funderingar så är du mer än välkommen att höra av dig till oss så hjälper vi dig. Önskar dig en fin dag! Hälsningar Butrint Trademax
We have received an item less than what…
We have received an item less than what we have ordered. The box was ripped. This is unacceptable.
Reply from Trademax.se2023-01-23
Hi Aris, Thank you for the review! Please register a claims errand on the website in which you explain this and a claims agent will have a look at what have happened. You should of course recieve what you have ordered and paid for. Wishing you a great day! Regards, Josefina at Trademax
Better to buy in another place
I received an order from this company delivered by only one person. The result is that the product is totally broken and damaged. It is one week since then with no answer or solution to my situation yet. They are very quick taking your money but really slow and irresponsible giving a solution for problems that they have created. Meanwhile the only thing that you can do as customer is "to wait because you are in a queue and there are others before you". Really????
Reply from Trademax.se2023-01-18
Hi Natalia, Thank you for reaching out to us! The mos important goal that we have is that you as a customer is happy with us. We dont think that you want a quick solution to your errande that will resolve with complications in the future. You have send us the information that we asked for, and now you have to await for an agent to call you regarding a solution. Please hold due to respons in the nearby future. Wish you a nice day! Regards Butrint Trademax
Creating problems instead of solutions
Ordered a package and found that I have the wrong phone number registered. Contacted support to figure out if it was of importance, and if it was to have it changed. Turns out the transportation is dependent on the phone number, because they won't deliver without a confirmation on sms. However, Trademax charge 400kr to change the number (the price of the package was 350kr). Since I won't pay more for changing the number than the package is worth, I'm asking them to add a note to the transportation company to ask for confirmation on email instead, or to just deliver it since there's always someone home. I just got a "no" to that and they closed the chat. So now, I'll either have to pay more than the price of the package to get it delivered, or it will be sent back to trademax, I won't get the package and I won't get my money back. This is the second time I order from Trademax. The first time I got the wrong package two times. Took me 6 months to get the correct package. This was their final shot from me. Stay away.
Reply from Trademax.se2022-12-16
Hi Alexander, Thank you for your review. Unfortunately, the transport company must have a valid Swedish mobile number in order to send a notification regarding your delivery. We charge a fee to change phone numbers and other information once the order has been processed and shipped. I see that your order is scheduled to arrive at a service point for collection and not home delivery. Welcome back to us if you wish to make any changes on your order or if you have any questions. Wish you a nice day. Emma at Trademax