Trademax.se (www.trademax.se) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 34% give 1 star; The business has replied to 62% of negative reviews; 45 of them were added in the last 12 months. Last updated 2026-08-10.
You are the worst company in the world. For two days I have been trying to contact you, but I cannot. You must respect customers
Hi Jamal, Thank you for reaching out to us! If you have sent us an email, then please hold for an answer from an agent. If you want quicker service then please chatt with us via the website. Wish you a wonderful day! Kind regards, Butrint Trademax
Iam so happy get what I ordered very fast and for that I DO APPRECIATE YOUR WORK WELL DONE.
Reaching customer service is quite difficult and hence the lower score. Products are of good quality.
We ordered the charm complete bed size:140x200 for my daughter. My daughter is very happy with her new bed. The bed is really in good quality.
Hello Fares, thank you for your review. So sorry to hear that you are not happy with the purchase. Unfortunately I cannot see why, but if there is anything I can help you with you are more than happy to contact us. Wish you a nice day Matilda
I have never written a review before but Trademax is so horrible I had to. Stay away from this store for your own sanity. I had 1 delivery without manual and no whole to fix the couch legs. Pillows are missing. Worst company ever. And now I am trying to connect to customer support not sure when to get my answer. Verry frustating situation. Given so many money and the experience is not good.
Hello Raini, Thank you for the review. I can see that your claims agent have explained how the legs should be fixed to the sofa, we have also asked the supplier to provide us with the manual which I understand is needed before you attach the legs. We will send it to you as soon as we have recieved it from the supplier. Your claims agent has also placed an order to the supplier for the missing parts. When it is all recieved by you, I hope that you are happy with the sofa that you have bought. Wishing you a great day! Regards, Josefina
I was at the Store 09/19 and the sales person Johan (As I remember his name) was a brilliant guy. He got me the products I was looking for in no time.. Helped me understand the pros and cons and if it suites my needs and It was super easy with his help I could order a sofa, dining table with chairs and a wardrobe. I really appreciate his knowledge on the product and his willingness to help the customer with what fits right with the customer needs.
This is my first time of shopping with trademax it was quite easy and direct but still waiting to receive the goods before I can confirm everything thanks
I bought a bed that came defective and with a mattress protector instead of a 5cm mattress that was described on the website. Since then I have been trying to negotiate with the company and I can't get a concrete answer, and the attendants don't pay attention to my case, 100% frustrated.
Hi Mariana, Thank you for your review. I can see that the case manager is working on your case and will get back to you within a few days. Thank you for your patience Best Regards, Emma at Trademax
Seriously not a good service. disappointing service
Dear Roshini, thank you for the review. I took a look in your order and I can see that you've ordered an item that has a delivery time of 12-20 workingdays. All delivery times are clearly stated in our webshop before you make the purchase. If there is anything else we can help you with you are welcome to contact us on our chat. The chat is open daily between 9-17. Wish you a nice day Matilda
I am really not sure in what way I can reach out to you , I went to store and store executive tried reaching out to customer care and there is no response, and I keep writing so many emails no response , when I call up on number I cannot get connect to you, I really need help in know what is the way to reach out to customer service ? do you even have customer service ? This is regarding the sofa which we have ordered and I received an email stating it is out of stock after more than 4 months of placing , when I went to the store they still say it says Sofa will be delivered to us soon ? but when and where ? Also what is so strange is to know the sofa which you had in store is also sold when we had placed an order and waited for it 3 months now, what happens to the payment made, is this how it works? Is it frustrating to know if this is how you work with customers ?
Dear Kavyashree, thank you for your review. So sorry to hear that you haven't been able to reach our customer service, we are available every weekday between 9-17 on our chat. In your order I can see that the sofa is currently out of stock at the manufacturer - and we cannot garantuee when it will be back in stock. I also see that you didn't want to wait for the sofa and choose to cancel. That I can understand since we cannot promise delivery on this item. I sincerly hope that you'll be willing to give us another chance in the future - you're most welcome to contact us again. Wish you a nice day Matilda
I bought a sun shade sail from Trademax. The product description on the web site included detailed images of the shape, color and details of the sail. The color was an olive green shade that would go well with my terrace. When I received the product, the color was light/creamy yellow. A total different product than the one that I had ordered. I contacted customer support and explained the case. They told me that this was not their responsibility because in their terms and conditions it is stated that they have reserved themselves against mistakes in the product description. They also said that I have received the product that I have order - it just had a slight difference in color nuance, which they are not responsible for. A slight difference? It was a totally different color! But they refused to admit any mistakes.
Hello, Thank you for your review. I am sorry that you feel that you have received the wrong item. Unfortunately, the color of the goods looks different from studio lighting to sunlight. If you have questions or concerns about this, you are welcome to contact us by email or chat. Wishing you a nice day. Greetings, Ina
Simply Wow. The delivery was very quick within a week of the order. Deliver guy was good enough to put it in the side of the garden. we pushed it with 8 people to place it in the desired location over the lawn. Easy installation with power supply and WiFi Module which purchased separately. Many modes to control the spa when you have this WiFi module. We are enjoying the luxury of the spa in our own backyard.The quality of the Jacuzzi is top notch ! you can buy this product with closed eyes.
Absolut inkompetent people working in this store!!! First i get the delivery of my table wrong… the metallic square piece connecting the table with the tube was smaller then the holes in the table ( marble table) so i had to go to the store show them pictures and order the right one… and what do i get ??? The wrong piece again!!! This time is the metallic tube… because they never are taking calls i had to go once again to the store.. show them what i got and show them again what i need ( been sending loottss of emails in the meantime) now she tells me perfect you will get your piece… and yesterday what do i get???? The full table but still not the right piece matching with the table so after a month i still have mo table to eat!
Hi Angela, Thank you for reaching out to us! Unfortunatley you have received the wrong sparepart, and we have made a new order that is soon to be delivered. If you have any questions regarding your order, then please do not hesitate to contact us and we will help you. Wish you a wonderful day! Butrint Trademax
Helpful customer service, removed one star because of the long waiting period.
200 reviews matching