Trademax.se (www.trademax.se) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 34% give 1 star; The business has replied to 62% of negative reviews; 45 of them were added in the last 12 months. Last updated 2026-08-10.
They sent me the wrong mirror twice and haven't been willing to refund me easily.Really frustrating.
Reply from Trademax.se2025-11-03
Hej!
Tack för att du delar med dig av din upplevelse.
Vi beklagar att du känner att du inte fått den hjälp du behövde i ditt ärende.
Vi har försökt nå dig för att se hur vi kan hjälpa dig vidare, men har tyvärr inte fått något svar.
Om det finns något vi kan hjälpa dig med, vänligen kontakta oss igen så tittar vi över ditt ärende.
Customer service is catastrophe. You can only use chat and every time you get different agent and have to explain from the begining. Newer again to shop here!
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Marco Villegas瑞典 · 1 review · Experienced 2024-07-11 ·
★★★★★
Undvik undvik undvik sämsta företaget…
Undvik undvik undvik sämsta företaget ever KÖP INTE härifrån
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GHOST MK瑞典 · 1 review · Experienced 2025-03-24 ·
★★★★★
TRADEMAX TERRIBLE
Something fun, new and exciting quickly turned into a nightmare, stress and anger when we opened the tv bench from you yesterday. Wood falling off in all different sides and places, wood dust and sticks over the whole floor, screws and other metals are wrong and goes wrong way. A manual that's one off the worst tings I have ever seen. Took us 3h to fix one tv bench. Doors with no holes so you had to make your own, wood destroyed and big gap in the doors.
I got 4 stick in my feet and my 1 year old got one aswell. So bad made.
AND OFC NO NUMBER TO CALL THEM ONLY CHAT! CHAT IS TERRIBLE ALL THEY SAY IM SORRY AND THATS IT! I WAITED MONTH FOR THEM TO DELIVER AND THEN CAME TERRIBLE
It was one of my worst shopping experiences. After ordering furniture, I endured a four-month wait for delivery. Upon arrival, one of the chairs was missing its pillow. Reaching customer service was challenging, and once I did, they instructed me to pack the chair and send them a photo to initiate the return and replacement process. It's been over a months since I sent the photo and followed up four times, but I've yet to receive a response. Interestingly, a friend who purchased the same furniture set at the same time is facing the same issue!
I made purchase worth 5000 sek and paid 398 sek for delivery only to find out that its post office delivery on of the package was 41 kg and other about 15 , it never said its home or post office delivery considering amount for delivery I was sure its home and after texting with them found out that its the price for post office delivery DO NOT RECOMMEND IT UNLESS U ARE HULK
D
Doreen瑞典 · 2 reviews · Experienced 2025-01-05 ·
★★★★★
If it was possible I could leave Zero…
If it was possible I could leave Zero reviews for you guys . Imagine I bought a soffa and they sent me wrong items preventing me from using the soffa . Ever since September till date with all efforts trying to get them to send in the missing parts , they have been sending me automated messages and asking one and thesame questions I.e send in pictures/ video proof which I have done all . Please if you refund my money and carry this your thing from my house . So far you’re the worst company with the most horrible customer service I’ve ever delt with in Sweden . Ps Guys stay away from any company which doesn’t have a contact number and ready to assist customer service…..
R
Rawad瑞典 · 1 review · Experienced 2024-12-27 ·
★★★★★
So bad service and customer service…
So bad service and customer service too, and really bad time to finish the order
A
Ammar Ali瑞典 · 1 review · Experienced 2024-12-10 ·
★★★★★
Worthless store
Worthless store, said 5-10 days for the item to get delivered to me, it took 23 days for it to come and when it did arrive the package was damaged and when I tried to put it together I found out that a couple of parts were broken and some missing, tried contacting the company and got a reply after a week telling me to take pictures and send so I did and they replied a week after that asking for more pictures and videos. I can I payed for the product and threw it in the garbage, do not buy from this company. Worst customer support and no help with my problem
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Amir H.Hosseini瑞典 · 5 reviews · Experienced 2024-07-24 ·
★★★★★
An aboslute nightmare!
An aboslute nightmare!
Trademax and its customer service is a scam!
1- Bought 2 furniture items on 7th of July. Both available in the inventory with delivery in 4-6 work days based on the info on their website. Paid the money and received the confirmation with the same info (delivery 4-6 days)
2- 2 weeks later, and several un answered phone calls, visited their store in Göteborg and the sale person said that they don’t do anything for online sales.
3- More calls until someone answered and said that one if the items is out if stock and will be delivered 11 of August! Told him that my wife is pregnant and we would like to receive the other item that is available (and was initially ‘promised’ 4-6 day to be delivered to their local warehouse). They guys was called Peter and said that he will look into it and will call me back. He did call and told me that we should receive a text message with delivery info the week after (phone call on 19th of July).
4- Today (July 24th) called the customer service and spoke with a rude and unprofessional person. He said that the available part is still mot delivered. He read the previous conversation and saw that the logistics company had rejected the request to deliver the available part and and Trademax conveniently ‘forgot’ to inform us.
5- i complained that the I was promised the delivery this week and he objected by saying that his record doesn’t show that they used the word ‘Promise’. Then I referred to the purchase confirmation email and said that both items were supposed to be delivered in 4-6 days and he asked if they used the word ‘guarantee’.
6- I continue to object to the miss-information and dishonest business model and told him that if I don’t receive the piece by Friday I want to cancel the order.
7- He continued to speak over me and be rude and I said: “You know what! I would like to cancel my order”. He then said ok and hung up the phone.
7- I immediately called and heard the same message on the phone that they are closed.
8- 10 minutes later I received the cancellation confirmation with money back 2-10 days.
A untrustworthy business with unprofessional sales agent and customer service. You guys need to be Ashamed of your self.
I will now see if I can sue their company for all the weeks they had my money and were lying. But since customer service is generally poor in Sweden, I highly doubt that I will get anywhere. Shop at your own risk!
My order number is: E20333636
I ordered a chaiselong chair and they sent me a sofa instead i contact costumer service and they tell me to send a email i did and two days ago they replied and thats 10 days later now and they told me to send a pic with the number on the sofa i send it asap and now two days later they tell me to send the picture again in the same mail so now its 12 days and they havent done nothing to fix there mistake
Bought sofa from trademax. Came in two parts and each part was very heavy more than 60kg and you can not dismantle it. Even seats were permanently fixed. Fabric was completely different from what it looks on website. You could not imagine anything more worse than this. Moreover one of the cheap plastic leg was broken in transportation but they didn't replaced it. Pins and stichings were visible like someone has made it at home.
Bought a brand new coffee table, turns out, the quality is very bad and the customer service choose to ignore that. I spent time to provide them with detailed information and pictures in order to show how the product is a mess from the first month, yet they ignore the greatest problem and pretend there is almost nothing wrong with the way the product looks or functions.
Do not buy "Österlen Soffbord 100 cm" since the glass moves out of the base slowly and the table looks uneven as well as dirty because of the gummies that are supposed to make the glass sit fixed.
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Alex m瑞典 · 9 reviews · Experienced 2023-07-22 ·
★★★★★
Noticed years later that the bed I…
Noticed years later that the bed I bought was supposed to come with an headboard which never arrived
