Transavia

Simple et efficace

Service déplorable

no terminal indication

ridiculous..:they can’t put the terminal indication on their ticket

We received a message that our flught…

We received a message that our flught to Alicante has been delayed by 40 minutes. Instead of 17.00, it is 17.40. We went to the airport 3 hours earlier but didnt check in the luggage immediately and when we did, the refused to take our bag. They said you are too late!!! There was no announcement or anything. I am diabetic and have high blood pressure. My medicine and personal hygiene and clothes were in the checking bag. I also had an appointment with Vissum hospital in Alicante the next day. So I had to take the flught. I put my bag in storage facility and boarded the plain with my backpack. The flight took off at 18.30 instead of delayed 17.40 but I was 5 minutes late to check in my bag. I even complained to transavia but they rejected my complaint. When I asked the counter what they can do to help me the lady say buy a new ticket!!!!!!! What kind of an airline is this that there is no companion or compensation for the in convenience. They delay the flight by 90 minutes but i had to leave my bag behind, with my medication.

Site facilement accessible et…

Site facilement accessible et compréhensible,prix correct, option multiple, bagage,place ect

Unfortunately Problems with Sports Gear

Unfortunately, a very unsatisfactory experience at the Transavia check-in desk at Sharm El-Sheikh Airport (SSH). Despite arriving at the airport approximately three hours before departure, I was subjected to an exceptionally long and uncoordinated check-in process lasting over two hours. The issue concerned my correctly packed diving equipment, which had been accepted in the exact same configuration on the outbound flight. The check-in staff appeared insufficiently familiar with applicable regulations (including IATA rules). In particular, spare batteries that were correctly carried in hand luggage were initially misclassified as “dangerous goods” and I was instructed to place them into checked baggage. During this time, my boarding pass was withheld. Only after prolonged escalation and consultation of a checklist was it confirmed that my original configuration was compliant. Due to the excessive delay at check-in, I was subsequently unable to re-check items identified at security screening, as the check-in desk had already closed. In order to board the flight, I was therefore forced to dispose of personal items on site. Overall, the process appeared poorly organized, inconsistently communicated, and lacking in operational competence. Responsibilities between airline staff and airport authorities were unclear. My impression is that passengers traveling with special or sports equipment (such as diving gear) may face significant and unnecessary risks at this location. Improved staff training and clearer procedures would be highly advisable.

Sorry, please call tomorrow after my flight already left

I took over 60 flights in the last 24 months. Just called to ask to move one flight as i have an issue to fix business wise. Impossible. Just call tomorrow morning... after the flight has left.

İ cannot have access to my account as I…

İ cannot have access to my account as I have forgotten my password. Noone helps!

Horrible Customer service

I am extremely disappointed with Transavia's customer service. After my mother's flight was cancelled, I called to arrange a change due to bad weather and the fact that she did not have enough heart medication. The agent, Sompa, answered the phone in an arrogant manner, telling me to "be calm," which only made me more stressed and worried about my mother's hea The original flight included special assistance for my mother, and Sompa assured me that it would be arranged on the new flight. However, when we arrived at the airport, I realized that no arrangements had been made initially. Thankfully, the staff at the airport helped us properly and provided the required assistance, but this situation caused unnecessary stress and anxiety. While I appreciate the support provided at the airport, the poor communication and misleading assurances from customer service were unacceptable. I hope Transavia improves its handling of passengers with medical needs and ensures that promises made over the phone are actually fulfilled.

Incompetent response to the weather conditions

Yesterday they cancelled today's flight without waiting to see what the actual weather would be like. Today, most flights to Amsterdam from other companies are done normally, but not Transavia. They sent a link to re-book, but the link has zero re-booking options available.

C tres facile de faire une reservation…

C tres facile de faire une reservation avec tous les modules d’options possibles

Simple et efficace

Horrible service

Horrible service. Both outbound and return flights were delayed over 3 hours with no proper updates. Total chaos. We reserved seats weeks in advance to sit together as a family, but our seats were removed and we were seated randomly. We have two young children (4 and 6) who were seated separately from their parents, which is completely unacceptable. Staff said they “couldn’t do anything” because the flight was full. Baggage claim was just as bad over 1 hour delay, then luggage appeared on two different belts with no information. Very disorganized, no communication, and zero consideration for families. Would not recommend.

Transavia got us back from Tromso to…

Transavia got us back from Tromso to Schiphol, with about 90% of the flights cancelled. Well done and thank you!

Flight Amsterdam Athens was cancelled

Flight Amsterdam Athens was cancelled! They did not reschedule our flight for free! They said it was weather condition but the same time Amsterdam Thessaloniki flight was done! Every serious company would compensate or would have given us a free open ticket! One star is a very generous critic!

Such bad experience!!!

Such bad experience!!!! I stayed at the gate since 1pm, my flight scheduled to leave at 14h25 , with 20 minutes delay… no one announced the boarding gate change… when I found out , the gate was closed… I had to buy another ticket to fly. No one seems wanting to help… it’s another team , a lady to guide us to get out and do the check in again… there were another 3 people didn’t make it to this flight, they were there early as well… what kind service is this? The ladies worked at the counter don’t care… terrible, terrible experience!!!!

awful experience with their customer…

awful experience with their customer service line in the `netherlands and france. called the line and selected the option according to my request, which was to change flight destination. I had to wait for 30 minutes after my selection and once I got an operator on-line, he told me to call back because he could not help with my request. I asked him kindly to internal transfer the call to someone who could but he asked me to call the same number again and follow the steps. I told him I did not want to call again and wait another 30 minutes and he kept giving me answers as if He was a robot.

Doesn’t deserve even a half star

Doesn’t deserve even a half star. Wanted to fly from Eindhoven to Austria, flight was several times delayed (7h and still not clear if it will start) without any information why. Customer service was not reachable. Very poor experience- never again.

Customer service just hangs up on you

My flight got cancelled, which is understandable. But, when I called the Service Number line I was directed to, I waited 30 minuted and got someone who said it was the wrong department (Flying Blue bookings), then back into the queue for 30 minutes and finally just got hung up on. Their service center is open for another 30 minutes. My partner who I was also flying with tried calling too, but they just hung up on her even more quickly than me.

Like all airlines these days

Like all airlines these days, they squeeze every penny out of you and have no staff left to inform you properly. It’s a pathetic bunch of greedy companies. Avoid at all (even the low) cost!