Transavia

I have never seen a worse airline…

I have never seen a worse airline company in gods green earth. Total incompetence, delayed flights, lost bags, leg space fit for dwarves. Incredibly stressfull travel every time.

Delay 14h+

Delay 14h+, no notification whatsoever, it’s a joke

Tres facile le procedure de reservation

We flew from Santorini to Amsterdam…

We flew from Santorini to Amsterdam with transavia HV 6894. The plane landed 12:30. @13:15 we got the 1st luggage. Then we started waiting. No more luggage came. When we approached the Viggo desk after 45 mins waiting, the employees only could say it was busy. More time passed. Still many suit cases missing. Sorry sir we can make a missing report, but when it is found, you need to come to schiphol to collect it. Calling transavia; yes you bought the ticket with us, but we cannot help you. More time passe, The conveyer belt indicated that all luggage is on the belt. Still suit cases of about 6 families not on the belt. After 2 hours the luggage pops up. Dear KLM-air france can you kick transavia out of flying blue? This is no customer service. Dear transavia, can you assure you take care of your customers? Just telling your customers to go to your service provider is really poor as a service provider.

Nulle retard aa répétions avion sale

I never write reviews but I had to post…

I never write reviews but I had to post this everywhere. First off the flight its self was pretty bad, but I didn’t pay that much and it was only an hour so I didn’t mind too much. The seats are incredibly small the flight attendants might as well not be there and the plane was dirty. My seat was stained and very dirty. The landing was very very rough and my sister took another flight from them and said the same thing. It was not a good or comfortable flight, but my main issue is they lost my bag. The utter incompetence of this company is actually baffling. I landed and realized my bag never came and there was nobody to help me. The help desk at the airport said that when this happened for transavia to click on this ancient intercom where nobody answered. The only option for us (because several other people bags were also lost by them) was to fill out an online form. I ended up having to fill out the info 3 times as the form wasn’t working. I got multiple claim numbers which was confusing for everyone. They eventually realize my bag never made it onto the flight from Paris and sent it over to nice. From there they were supposed to deliver it to where I was staying. I call them the next day to follow up with where my luggage is and they tell me that it’s getting delivered to a random address 2 hours away from where I’m staying. I freaked out at this point and told them this address is incorrect and I have no idea where they could have gotten it from. The person I was on the phone with basically told me that wasn’t his problem and that he could wait 5 days and then file a report. Thankfully the driver contacted me (who was part of another company) and I told him the delivery address was incorrect and he fixed it for me. This ended up being a disaster as then it was the weekend and I couldn’t get my bag till Monday but it was delayed and not coming till after I was already scheduled to leave. I had to spend so much on some basic necessities and my entire trip was ruined as I was in panic mode the entire time and making constant phone calls. Transavia is and was totally clueless about the whereabouts of my bag. They send me an email saying that the bag was in my possession when it was absolutely not. Fly any other airline and don’t check a bag with them. There are other cheep airlines that are probably not as horrible as this.

DISGUSTING

Completely deceptive booking and billing process. Fares quoted are only about 50% of final cost. Baggage options etc. are structured in a way to deceive and confuse. These people are animals and flying with them I would consider dangerous as they are clearly immoral.

Slordig, geen service

Ik heb de klantenservice gebeld omdat ik graag mijn Flying Blue punten wilde bijschrijven. Dat kon alleen als ik een mail stuurde. Dat heb ik gedaan. Ik krijg een reactie van Transavia: Dear Mr Smallenburg, I'm writing to you in response to your e-mail concerning the re-issue of your boarding pass under the booking reference XXXXXX. As a follow-up to your request, please note that boarding passes can only be issued once, either on our website or at the airport. In this case, we are unable to send any copies. However, we can send you a boarding statement to serve as proof of travel. We would be glad to assist you if you would like to request one. I look forward to your response. Mijn naam is niet Smallenburg, ik ben geen man, en dit is niet het antwoord waar ik op hoogte. gemiste kans Transavia

Simple et rapide

Trash company

Transavia : la course au profit sur le dos des voyageurs

Client très régulier de Transavia, je suis aujourd’hui extrêmement déçu. Les prix des billets vers la Tunisie sont devenus exorbitants, auxquels s’ajoutent des tarifs de bagages en soute qui ont explosé de façon totalement injustifiable. Concernant les bagages à main, tout semble fait pour facturer davantage : dimensions extrêmement strictes, contrôles insistants et frais supplémentaires dès qu’un sac dépasse légèrement leur gabarit. Aujourd’hui, à cause d’un retard de Transavia, nous avons dû repasser une deuxième fois au contrôle et payer de nouveau, alors que nous avions déjà réglé une première fois. C’est inadmissible. Entre le prix du billet, le coût excessif des bagages en soute et cette politique agressive sur les bagages à main, Transavia est devenue une compagnie aux tarifs premium avec un service toujours low cost. En tant que client fidèle, je me sens pénalisé plutôt que considéré. Je ne recommande plus cette compagnie. - EN - As a very frequent Transavia customer, I am now extremely disappointed. Ticket prices to Tunisia have become exorbitant, while checked baggage fees have increased in a completely unjustifiable way. When it comes to hand luggage, everything seems designed to charge passengers more: extremely strict size limits, relentless checks, and additional fees whenever a backpack slightly exceeds their measuring frame. Today, because of a Transavia delay, we were forced to go through the baggage check a second time and pay again, even though we had already paid the first time. This is unacceptable. Between the ticket price, the excessive cost of checked baggage, and what feels like an aggressive policy designed to make money from hand luggage, Transavia has become a premium-priced airline offering a low-cost service. As a loyal customer, I no longer feel valued. I feel exploited. I cannot recommend this airline anymore.

Outrageous luggage fees

The fees for luggages are absolutely shocking... 65 euros for a small cabin bag, 82 for a 20kg checked luggage, never seen anything like that. And of course as it's a low cost airline, the flight is not really pleasant.

Poor service

Poor service, limited information about delays, no organization. Left us sitting on the jet bridge for multiple stints of 30+ minutes. Recommend avoiding if at all possible.

Worst ever

Worst ever, I strongly didn’t recommend at all, briefly they are liars, dishonest and not fair, no trust at all

Delays

Delays, delays. And always waiting for hours for my luggage to arrive. Plus, very bad customer service.

Staff actively scamming travelers

I have flown for many years, both privately and professionally, and this is one of the worst airline experiences I have ever had. At Rotterdam Airport, I was forced to pay extra for my cabin trolley. Before paying, I explicitly asked the Transavia employee whether this payment covered both my outbound and return flight. I was assured that it did. That turned out to be false. When I arrived at London Stansted for my return flight, I was forced to pay another €70 for the exact same trolley. Had I been given correct information in Rotterdam, I would have made different arrangements. I filed a complaint and waited a very long time for a response. When Transavia finally replied, they completely ignored the fact that their employee had provided incorrect information and simply sent a generic response repeating their baggage policy. The issue is not the baggage policy. The issue is that I relied on information provided by a Transavia employee and ended up paying extra because that information was wrong. Terrible customer service, misleading information, and an equally disappointing complaint handling process. After years of flying with Transavia, I will no longer choose Transavia and will actively avoid booking any flight operated by them in the future.

Terrible experience!

Terrible experience! I went with my backpack from Amsterdam to Thessaloniki with no problems, next week, same company, same backpack, and I had to pay 70€ penalty because my backpack didn’t fit in their stupid bin. BTW, I had gifts in the backpack on my way to Greece, so when I came back the backpack was lighter and thinner. They just stole from me 70€ easy. Never again ! AVOID

Super bad airline

Super bad airline, don't pick if you have other options. Very low standard even compared to other low cost airlines. Especially. everything around their boarding procedure is just ridiculous, slow and unorganized. Of course they also try to sell you all kinds of stuff on the plane, too.

Lack of support with luggage lost for 10 days

I rarely leave negative reviews because I understand that delays and mistakes can happen. However, my experience with Transavia’s handling of delayed baggage was extremely frustrating and required a huge amount of time and energy to resolve. After my son’s baggage was delayed on flight TO4633 from Madrid to Paris CDG, a baggage report was made at the airport, but the PIR reference was never provided to my son (who is 16). For 10 days after, we were repeatedly directed between Transavia, the handling company, and the airport, with little practical assistance and no ownership of the problem. Despite receiving communications indicating that the bag had been located and was due for delivery, it was not delivered and we received no further useful updates. We were unable to get any useful information from Transavia staff. In the end, we travelled to London Luton Airport ourselves, where a member of staff (not from Transavia) was able to locate the PIR reference and help us recover the bag after several hours at the airport. I am very grateful to the staff member at Luton Airport whose professionalism and persistence resolved the situation. My criticism is directed at the lack of clear communication, ownership, and effective support from Transavia during the delayed baggage process. I hope this feedback helps improve the experience for future passengers.

With check in luggage don’t choose Transavia

As long as you have no luggage to check, Transavia is a good choice. But if you have a luggage to check in, DON’T BOOK TRANSAVIA!! Only 2 hours before flying, you can check in your luggage, so you have hardly time to stay at a lounge after the control! If you have luggage, you have to pa6 a lot. That’s mean that you pay in total the same price for much less service!!