Transavia (www.transavia.com) has a 1.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-11.
I had my flight cancelled with no notice 8h before the flight. No notification or anything nothing, I just went to check in and couldn't. When I contacted customer support by phone they told me to patiently wait for them to send a cancellation email at their convenience. When I requested assistance to rebook immediately I was told no, and when I pushed back the representative "disappeared" and stopped replying. Awful experience
They lost an essential part of a 2-man buggy for our trip to Disneyland. Was told we could take the extension on the plane - when then going to take on the plane told at the plane we couldn't, and it had to stay with the buggy. Airline then lost that part and then makes it impossible to claim anything back - you have 7 days to complete the same form multiple times with details that would be impossible to have unless you knew you knew they would lose your stuff and are impossible to contact for a resolution.
Worst flight company. If there's the smallest problem the customer service is a complete disgrace.
what a poor airline with disgusting personell. very rude and demanding on stealing more money from the customers. Your personality matters, don't go with this airline
I would give this company 0 stars if I could. I have been flying 30years and never experence a so bad customerservice. I cannot believe that this is a part of FlyingBlue and owned by KLM. So sad. I will avoide this anytime in the future. No help by changing seat, no helt atvthe checkin counter, no hotline help, no crew help.
All pax already on board for 15 min, the flight was cancelled without any reason given. A piece of paper was given to pax about their legal rights, only one person from ground staff was present in the departure hall who was yelling that she only was there to sell pax new full fare tickets which had to be paid on the spot. So: No rebookings were possible on another flight. No hotel and meals, drinks were provided. Transavia did not give any service to 155 stranded pax.
I rarely leave negative reviews, but my experience with Transavia was very disappointing. I understand airlines have baggage policies and was willing to pay for my carry-on. However, at the airport I was told I couldn’t purchase a cabin bag because it had to be added online more than 24 hours before departure, which I didn’t know. After waiting in line at customer service, I was told the same thing: there was no way to buy a carry-on at the airport, even though I was ready to pay. This policy makes no sense from a customer service perspective. Most airlines allow passengers to pay baggage fees at the airport, even if higher. Refusing payment from a willing passenger is frustrating and inflexible. The lack of flexibility, the wasted time, and the poor customer experience turned what should have been a simple flight into a stressful one. I will think twice before flying Transavia again and would encourage other travelers to carefully read every baggage rule before booking, because you may find yourself in the same situation.
Horrible overall experience. Our first flight was canceled after we had already been sitting on the plane for more than an hour with no air conditioning. On the replacement flight the next day, half of our group did not have assigned seats. Fortunately, everyone was able to board. When we arrived, one suitcase was missing, although it was eventually found. Now, on our way back, we have been waiting more than 1.5 hours for our luggage to arrive. Never again.
I had pleasant experience from the moment I book the flight ! Super service at the airport- ultra professional greeting from the company representative ( she was highly professional, spoke multiple languages!!!!). Regretfully, i didn’t get her name! This yong lady was outstanding! On board team was “ military style” organized and professional. They are so pleasant and polite! To all - this company will make your travel on time and effortless! Thank you all! I m forever thankful customer!
WORST EXPERIENCE EVER!!😤 Transavia doesn’t have have ANYTHING! under control we travelled towards Thessaloniki for a nice relaxing vacation but NO!. Transavia hadn’t brought our luggage to Thessaloniki and it took 2 days to arrive and as if that wasn’t enough on the way back they also messed up completely they had no control over the zones and they lost our baggage again so now we can wait 2 days once again. And their employees are highly confusing and incompetent!!!
Thanks for ruining the start of my holiday. What should have been an exciting trip turned into a stressful, exhausting nightmare because of your incompetence and complete lack of customer care. The worst airline experience I have ever had. I am beyond disappointed and absolutely furious with how this entire situation was handled. We were kept on the aircraft for over 2.5 hours before anyone finally informed us that the flight had been cancelled and postponed until the next morning. During all that time, there was virtually no communication, no transparency, and no respect for the passengers. The conditions on board were unbearable. It was extremely hot, the air felt stale, and I could barely breathe. Children were crying, passengers were visibly distressed, and yet nothing was done to improve the situation or keep us properly informed. After cancelling the flight, the airline provided no accommodation, no meaningful assistance, and no support whatsoever. We were simply left to deal with the consequences ourselves. To make matters even worse, the rescheduled flight was delayed by another hour, yet we were still required to arrive at the airport for the original 5:15 a.m. departure time. When we got there, the chaos continued. We couldn’t check in our luggage because the new tickets hadn’t even been entered into the system. We also couldn’t get through security because our boarding passes weren’t recognized. It was an unbelievable level of incompetence. And after all of that, we are still sitting on the plane waiting to leave. It is now 6:40 a.m., meaning we are already at least 90 minutes late compared to the rescheduled departure time. This airline showed a complete lack of organization, communication, and basic customer care. Passengers including families with young children were left stranded, exhausted, frustrated, and completely ignored. Delays can happen, but leaving people sitting for hours in unbearable conditions with almost no information and then creating even more chaos the next day is simply unacceptable. I will never choose this airline again and would strongly advise others to think twice before booking with them. This has been one of the most stressful, exhausting, and unacceptable travel experiences I have ever had.
Never again! They cancelled flight to Paris 5 hours before departure due to "weather conditions" - while another flight by Air France to Paris that morning departed on time ! Transavia REFUSED COMPENSATION, customer helpdesk called me and spoke just french, no english
Complaint against Transavia – Damaged baby stroller I would like to file a formal complaint against Transavia regarding the handling of my claim for a damaged baby stroller. At the end of my flight, my baby stroller was returned to me damaged. The damage occurred while the stroller was under the responsibility of Transavia. I reported the damage and provided all the requested information. Instead of taking responsibility and providing an appropriate solution, Transavia has required me to find a repair service, obtain a repair estimate, and arrange the repair myself before they will consider reimbursement. I believe this is unreasonable. I did not cause the damage, and I should not be expected to spend my time and effort arranging the repair of an item that was damaged while in the airline’s care. Furthermore, I have been left without my baby’s stroller, which has caused significant inconvenience in my daily life. Despite my repeated attempts to resolve this matter directly with Transavia, the case has been unnecessarily delayed and remains unresolved. I respectfully request the assistance of the European Consumer Centre in helping to resolve this dispute. I ask that Transavia accepts responsibility for the damage and provides a fair and timely solution, whether by arranging the repair themselves, replacing the stroller, or providing appropriate compensation. The details of my case and all correspondence are available under Transavia claim reference: AMSHV19251/22MAY26/1519GMT Thank you for your time and assistance.
Holy sh*t the flight is 4 hours late and we didn’t get any compenstation.
Not very good definetly in my bottom 10 to fly with. It is usually cheaper tho, ur back and legs wont thank you for it aswell as waiting in line for 1hour 20min before they decided to allow lugage. There was 60 people in line and they still didnt open it.
Our flight was cancelled due to a strike, and we were instructed to contact Customer Service for rerouting. We changed our arrival airport and were told three times by phone that our taxi costs would be refunded. The claim was initially rejected, and after submitting an objection, we’ve received no response for over a month. Very poor communication and follow-up. Extremely disappointing experience — I will not fly with Transavia again.
Worst airlines ever for real. Please don’t fly with this company, don’t pay them a penny. Are extremely rude and 1/3 times they cancel their flights. So guys if you want to have your worst flight experience (if you even have it) use Transavia
On Saturday, June 27, 2026, I took flight HV5105 from Eindhoven to Valencia. While flight delays can happen, Transavia’s abysmal communication and lack of basic customer care are completely unacceptable. We were forced to wait in line for nearly 3 hours before boarding. We were left standing in the stifling heat of a poorly air-conditioned Eindhoven Airport. At Gate 1, we waited for an hour without a single update. When a delay was finally announced, we were given a laughable €3.50 voucher—a staggering low amount if you've ever been to an airport. After being moved to Gate 4, staff lined us up again and ignored us for over an hour. Meanwhile, we watched a male staff member grab cold drinks and snacks for himself from a crate, completely disregarding the passengers standing in the heat. It was a national "Code Red" weather warning due to the extreme heat, yet Transavia left elderly passengers and families standing behind a glass facade with zero care. Once on board, things only got worse. The crew’s forced optimism felt completely tone-deaf. They offered us a measly half glass of water. When passengers asked for more, we were told there wasn't enough for everyone—unless, of course, we wanted to buy a bottle. They had plenty of water on board, but Transavia clearly prioritized making a profit over basic human decency. To make matters worse, we were informed we had to wait another 2 hours on the tarmac for a departure slot. When a flight attendant was reminded that EU law obligates them to provide food and drinks for delays over 2 hours, she simply walked away. Shortly after, they opened the onboard service to cash in on our hunger and thirst. Transavia, your customer service and lack of empathy are an absolute embarrassment.
Absolutely unbelievable. We had a family holiday to Pisa from Amsterdam airport. The outbound flight got delayed by 2 hours. 3 groups flew back from Pisa at different times. Guess what? All of them delayed. By hours. The staff on board were really nice, and that's the only redeeming quality. **Edit** it got better. The flight got cancelled, it's currently 2am and we're still waiting for any information about our accommodation. Never again.
Avoid Transavia Netherlands, do not book; it is currently a 100% unreliable airline where virtually every flight experiences massive delays! There are much better and more favorably priced alternatives from Schiphol Airport such as Vueling or EasyJet. Transavia is suffering heavily from incompetent management and, as it appears, this will continue for the foreseeable future!
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