Transavia (www.transavia.com) has a 1.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-11.
Prices being shown to add handluggage jumps from 60 euros to 80 euros. When calling customer support they indicate "its normal you are seeing the old prices and now you will pay the new prices". Quite frustrating seeing an initial price and then having to pay 20euros fees for whatever reason transavia invented.
My experience with Transavia was absolutely unacceptable. After my luggage was severely damaged, the airline showed total indifference to the documented value of the items and offered a completely inadequate cash amount, trying to force me to accept a travel voucher. The entire claims process is unprofessional and disrespectful to the passenger. I strongly advise everyone to be very careful. Also, the flight was a bad experience with them.
First time ever flown from Brussels to Malaga on 19/9. Flight was supposed to arrive at 10.00 a.m in Malaga...instead it arrived at 17.00hrs! Rental car co Goldcar cancelled our rental due to over 6hrs delay. New rental costed an extra Euro 467! Transavia does not honor these extra expenses. We received a voucher enough to pay for 1 croissant and water ...this for more than 6 hours delay. What a horrible airline. Avoid Transavia at all cost. Even cattle would not be happy with this so callwd airline
They have different weights for checked baggage than other airlines. Then they charge you 60 euros when you arrive with a bag weighing 21 kgs. Don't used this crooked airline.
Flight delayed for more than 2h, regularly delayed on the flights and the european rules regarding delayed is not respected
It is impossible to receive help with changing bookings with this airline. I have flown 60+ airlines in the past 5 years, and Transavia is routinely the most difficult to most or change bookings, even when you are willing to pay for the change.
Probably one of the worst experiences I’ve ever had with an airline. I paid for a front seat and also paid extra for cabin baggage, but it was impossible to properly add the baggage option through the app or the website beforehand. Once at the airport, I ended up dealing with people at the desk who literally told me they do not work for Transavia and are only external representatives, not actual employees of the company. In the end, I paid for the baggage upgrade but was still not allowed to keep my suitcase with me in the cabin. No real support, no proper assistance, and nobody willing or able to solve the issue. I travel 3 times a month for work, and honestly this is both my first and last time flying with Transavia, well done, best way to loose money volume clients At least Vueling actually tries to help their customers when problems happen.
I'm writing about the airport lounge at Orly (France). 40 euros for pretty pitiful lounge. Wine/beer only and bread crepes. Not worth it!!
Honestly, the employees at Transavia treat customers badly.
It started with delay of 25 minutes. Then when we landed, a problem with the stairs that it has disfunctional issues and can't connect with the plane. Then to make it worst, due to operational problems luggage are delayed. we are waiting for more than 2 hours and still counting to get our luggage. Our Patience run off actually and it's in the middel of the night and we still need to drive home.
They told us we were delayed 45 min. Went to go grab quick bite and can back 35 min later. They ended up boarding and then closed the gates before we came back. The gate agent was playing dumb like he didn’t give us false information. The flight times when delayed don’t update on the screen either. Complete waste of time and money don’t use this airline
I’m writing to call out the unprofessional behavior of the gate staff for flight HV5351. They were unnecessarily difficult, creating a hostile environment and aggressively scrutinizing my under-seat bag solely in a transparent attempt to charge a €70 fee. When it was clear I wouldn't be shaken down, their attitude remained completely unprofessional. It is ridiculous that Transavia now operates with less professionalism than Ryanair, which manages to be more courteous despite being a cheaper, budget-focused airline. This experience has destroyed any trust I had in your brand. I will be avoiding Transavia in the future, and I hope this "revenue-seeking" behavior was worth the lost customer
Transavia baggage policy is terrible. I paid 40€ to take in an extra cabin bag and I was asked to pay extra 60€ for one way. They typically have a free small size bag availability in the cabin but apparently when you pay 40extra for cabin bag you only pay for the “shape” (that’s what I was told at the check in desk). They literally weighted everything I had together and said total has to be 10kg. So basically if I did not buy or bought the bag I could bring 10kg in any case. So then I’m wondering why one has to buy such an expensive cabin bag when you it does not buy you extra space/kg?! It’s terrible, cheap and disgraceful 🤮
The following happened: - The flight was delayed - They changed the gate - The line situation was confusing - The called passages but not us (We listen carefully and didn't hear the name) - They didn't let us in 3 min after gate closing But here comes the worst: - We called the hotline (0.5€ per minute) - They were super rude (in my opinion) - The correspondent didn't give me her name - And when I ask just stop responding, that's right. Didn't close the call. Didn't say "sorry I can't help you". Just stop answering. Do absolutely not fly with this airline!
vol annulé le 13 avril, obligation d'enregistrer le bagage cabine le 19 mai.....
Its easy to make reservations in your site. Also I travelled with Transavia 4 years ago and it was excellent (boarding, service inflight, super clean, new plane). Its sad that you do not have flights between Madeira and Lyon every month. It is just spring/summer.
I payd for priority and in Seville they put everyone in the same line like animals flight To4853 to Marseille
Àcces facile prise en mains intuitif
I am currently on the phone with Transavia. I want to book a flight for my kids and since they are under 16, the clear msg on the website is to call them to book. The handler immediately suggested that the only correct way to book the tickets was to go back to the website and lie about the age of the kids, book the flight for adults, afterwards then call them back to correct the booking (likely for an extra cost). When I said no, the line went quite and then the ended the call. Funny enough, calling back the send time, I was able to book, but now the price had increase from EUR 87 to EUR 99. And I could not book child assistance. Best service ever :-(
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