Transavia

Never again

Transavia used to be one of my favorite airlines. What I experienced recently showed me how much their standards have dropped. First of all, there were significant flight delays, without even a proper apology. But the worst part was what happened after our flight was diverted. We were clearly informed — by email, SMS, and even by the pilot — that hotel accommodation would be provided. In reality, no hotel was arranged. No vouchers. No support. Passengers were simply left at the airport overnight, without any proper assistance. This is not just disappointing — it feels like complete disregard for basic customer care. I expected much more from Transavia. Never again!

I was denied baggage check-in at Orly…

I was denied baggage check-in at Orly Paris Airport 1:15 hours before my flight departed, and they also refused to let me board without baggage. As a result, two tickets were lost: mine and my girlfriend's. This airline has a huge wing in Terminal 3 and a ton of employees, but none of them helped and said they couldn't do anything. As a result, I had to buy new tickets through another airline, and my 400 euros paid to Transavia were completely lost. I've never experienced anything like this with other airlines.

Site clair.

Transavia is NOT pet friendly. Find another company

Last time I will use transavia to travel with a pet. There is no space under sit for any animal. It is cramped, very warm , and leave no leg space for the pet owner. Paying extra fees for a pet is fine, really. Thus, pet ticket being more expensive than a normal passager ticket , it is difficult to accept specially in a non hospitable environment . The staff had no empathy. Even after a leaving delay , a standing time in a very warm corridor before flight and a cramped animal beyond warm. We all understand restriction and rules and I am happily following them. Getting yelled at by staff for a 5 mn freshned up of a poor warm cat with a wet towel is not acceptable. Specially after getting agreement of the other passagers who didnt felt strengthened by a cat and had no allergy either.

Air france, low service version

Transavia is not a low cost company from Air france, this is a low service company. Unfortunately airfrance subcontracted all Orly Nice flights to them. Initial prices seems to be appealing but after you've to’pay for everything. Boarding process is very long because they thoroughly check every bag to see if they can even rip 70eur more f4om any passenger, in case it wouldn't fit their box. Which box by the way has no checks certificates at all, making the whole process illegal. Would you trust a butcher selling you 1kg of steak on an uncalibrated scale ? Well , that's exactly wgat they do.

Appalling customer service

Appalling customer service! Be careful if you buy tickets well in advance because Transavia CAN and WILL change your flight schedules unilaterally. We bought our return flights leaving at 20h30 (due to having business meetings scheduled on-site all afternoon) instead they changed us to the earliest possible flight on the same day saying that my original 8:30pm flight was cancelled and no longer available, however said flight is in fact NOT cancelled and fully visible on their website. I requested to be reverted back to the first / original flight that we paid for (leaving at 20h30) but refused saying that Transavia had already changed and confirmed my new early flight but I could change them back for a fee and only IF I paid another 100 EUR in "change fees".....?! This is the last time I'm using Transavia and I flew with them for more than 10 years. Their service in general, mainly due to cost reductions, has made the company's standards degrade significantly and their staff, their manners and client-service skills reflect it fully.

Application optimale

Impossible de se desenregistrer !

Impossible de se desenregistrer !! Non mais vous plaisantez Service client nullissime

You can't get in touch. Online check in doesn't work. Change of luggage rules though paid ticket. I'm not going to fly with them again. Better to pay more and get what you paid for.

No online check i at Faro airport. Change of luggage allowance.

The most horrendous airline experience…

The most horrendous airline experience ever. I will tell it to everyone I know because you guys (or rather your very inhumane agent) took away my friend's right to be on a flight he was already checked in for saying he had to do it again. He could not go be with his father who had passed away a few days before. Nothing more shameful could have been done to a mourning person who had already traveled thousands of kilometers to be with his dad and was so heartbroken. How dare you? Disgusting!

Cancelled Flight

Cancelled Flight, Zero Help, Total Chaos. Our flight with Transavia was cancelled at the last minute with no proper explanation, leaving us completely stranded. Hours later, we are still waiting for them to decide whether they will even provide a hotel—something that should have been handled immediately. Customer service was practically nonexistent. Staff were rude, dismissive, and showed zero urgency or empathy toward passengers dealing with a stressful situation. There was no clear communication, no organization, and no real effort to help. The entire experience was chaotic, slow, and incredibly inefficient. What should have been a straightforward resolution turned into hours of frustration and uncertainty. This level of service is unacceptable for any airline. I would not travel with Transavia again and absolutely cannot recommend it to anyone.

Parfait simple et efficace

Baggage fees are exorbitant but almost…

Baggage fees are exorbitant but almost nothing is included. If you're flying with anything more than your wallet, be prepared to pay. Customer service is almost non existent and almost everything is self serve. No advice or information provided. I cannot recommend this airline and I have used it many times. Everytime I have, there are problems. Large conglomerates set up this "low cost airlines" but then rip customers off on things like baggage. Also because they are supposed to be "budget" carriers it gives them the right to treat their customers like garbage.

At Tangier Airport

Hi, At Tangier Airport, i came 55 minutes before and all boarding were already closed. Nobody helped me. Plane was there, But nobody helped. Regards

j'achète toujours des billets mais…

j'achète toujours des billets mais jamis de réduction ou bon de réduction c'est pas normal je trouve

It used to be a great company but now…

It used to be a great company but now you need to pay extra for carry-on luggage so it's absolute trash. Can't even compete with KLM For the same flights and they're supposed to be the low-cost subsidiary of KLM, is it a joke?

unhelpful agent

The agent responsible for helping me with check-in at Orly Terminal 3 was very impolite. He barely noticed me, even though he knew I needed assistance. I believe his name was Tan Henry. His name tag was very small, and I had to make an effort to read it.

Zero rate for this company from the…

Zero rate for this company from the staff to the airplanes

Flt 3915

Title: Inconsistent baggage policy and unacceptable payment handling at the gate I had a very negative experience with Transavia at the gate. My cabin bag fully respected the official dimensions and fit perfectly in the sizer. It also fit under the seat without any issue. However, I was told that my bag was not acceptable simply because it was a small rigid trolley and not a “soft” bag, even though this is NOT specified anywhere in the airline’s conditions. At the same time, other passengers were allowed to board with soft bags clearly larger than mine. This shows a completely inconsistent and arbitrary application of the rules. The situation became even worse when another passenger was asked to pay an additional fee (70€ per flight). She could not pay with her phone (which is widely accepted everywhere), was not allowed to pay in cash, and was forced to rely on another passenger’s physical card. This is unacceptable and puts passengers under unnecessary pressure at the gate. I have flown many times with other airlines like easyJet and Ryanair with the same bag and never had any issue. This experience felt unfair, inconsistent, and poorly managed. I hope Transavia improves both staff training and consistency in applying their own rules. Paolo

AI computerised booking to scam customers

I am a frequent traveler and have booked flights all over the world, so I believe it is time to speak up about the unnecessary stress and poor transparency some companies impose on customers. Yesterday, I tried to book a round-trip flight (outbound and inbound) for myself and my daughter with Transavia. The initial price seemed reasonable, so I proceeded with the booking, added baggage, and selected seats where possible. For the inbound flight, I selected the free seat option. For the outbound flight, no free seats were shown, so I decided not to choose a seat at that moment and planned to select it later during check-in, as many travelers normally do. At no point was I clearly informed that if no seat was selected on one segment, the entire outbound part of the trip could be removed or not registered.This is the key issue: this information was not clearly given to the customer. I proceeded to payment believing I was booking the full round trip. The payment process was extremely fast, with no proper final review or security confirmation page to carefully verify that both flights were still included before the payment was completed.To my surprise, after payment was processed, I discovered that only the inbound flight had been registered and charged. The outbound flight had disappeared completely. This is deeply frustrating and unacceptable. If the system removes part of a trip because no seat was selected, then that must be made very clear, explicit, and impossible to miss before payment. A customer should never be left thinking they booked a full journey when in reality only half the trip was confirmed.