Transavia

What a disgraceful airline

What a disgraceful airline. You claim you participate in the Hidden Disabilities Sunflower lanyard scheme then when you turn up at Lisbon Airport, realise Terminal 2 is far more overcrowded and busy than Terminal 1 and it causes you to have a huge panic attack and become ill, try to ask a question from the Transavia check-in staff to understand when you can check in, get recognised for having a Sunflower lanyard on and told to wait, then get ignored, then get told by another check-in person that you can come back to the front of the queue to check your bags in, then you do exactly that and then face verbal abuse from passengers which your 11 year old child has to also experience while you stand there helplessly in flight mode reliving horrible childhood trauma, then all the work you'd planned on doing you can't do because you have to take strong medication to calm down and the whole situation has been so triggering three days later you get first an AI generated apology from Transavia then a second one I am wrong and quote European Regulation EC 261/2004 which actually says NOTHING about it being ESSENTIAL but that you, Transavia, need to make reasonable accommodations at the airport. 'If the airline, ticket seller or tour operator was not informed of the need for assistance at least 48 hours before your trip, they must at least make all reasonable efforts to assist you so you can travel as planned.' All I wanted to know was where I could sit and wait quietly! Is that really so difficult for your airline to achieve? I lost consultancy money and time because of you, Transavia, as well as continued distress being triggered by this. The absolute unforgivable part is the distress caused to my young daughter. Incredible that this, and denying that you damaged my suitcase by the way which is just the icing on the cake, you are refusing to even offer any kind of compensation. It is the very least you could do. You raise an expectation that you will support people because of your participation in the Hidden Disabilities scheme which you failed to uphold. You failed in your statutory duty as outlined by the very regulation you quoted me. I am assuming that I won't get any kind of answer to my further complaint so I look forward to taking the legal route. If you have hidden disabilities, don't fly Transavia and my god don't fly from Lisbon Terminal 2 if you struggle with hectic and busy crowds and horrible Dutch people who police the queue with no care or idea with what's actually going on and then insult you for having disabilities. Save up your money and fly with a decent airline from a terminal that offers you peace.

The only reason I left one is because I…

The only reason I left one is because I had too 🙈🙈they really are the worst airline on the planet !! Count run a bath !! Rude !! Unorganised! Never on time !! Who runs it it’s hilarious.. made the mistake twice now never again

Having problems working with site

Having problems working with site. I can't reach support

NEVER AGAIN!!!

Myself, my friend and 8 other passengers for the flight were stuck in passport control for 45 minutes, we all emphasised to staff we needed to get through for flight. They told us it was too early to prioritise and that Transavia staff would come for us when it was our final call. No one came, we got through just before 6pm and all the staff were gone despite being told they would come for us and that there were still 10 minutes to take off. We then spoke to a member of airport staff who was very rude to us all, tried to say the queue was only 10 minutes long and that it was all our fault - how can this be 10 people's fault? We were then told to go to the Transavia desk where I experienced the worst 'customer service' of my life. There was not one ounce of sympathy or anything to resolve the situation. We all asked for a manager as this needed to be resolved and two of the passengers were there with children younger than 4. We were told there were no managers and we can either phone a number given to us or put a complaint online. When we emphasised the distress as the next flight was not till the following day the man thought it was acceptable to swear at me and talk to me like a piece of dirt. We are all sitting in complete distress, no apology just sheer rudeness and swearing. One of the passengers phoned the telephone line and a member said their line was bad and would call back - no call back was received, he then phoned again and was told there was no complaints team via phone and just had to email in - again no way of solving the situation right then and there like we needed. We all had to book new flights for the following day and attempt to sleep in the airport. There were mice in the airport and a lot of dodgy characters including one shouting at the glass repeatedly, for my own safety I stayed awake until the flight. That is 27 hours I was awake for in total and had to take an emergency holiday from my job that I am still on probation for as it was not safe for me to drive my 35 minute commute on no sleep. I think it is absolutely disgusting the way we were treated, the fact the flight left without us when I genuinely had non connected layovers that had delays still waiting on us. How can you leave without 10 passengers? The original flight was 18:10 and we did not get another flight home till 6:00, just under a 12 hour delay.

tout etait facile

They canceled my flight and there were…

They canceled my flight and there were lots of problems getting a new one. When I called customer support, they literally called me a bad word starting with a b. They later gave me a voucher to make up for that, but wow.

Transavia changed the time of my…

Transavia changed the time of my flight. The new time did not suit me at all. Transavia offered a full refund, which they processed quickly and efficiently. I recommend Transavia.

In general great company and always…

In general great company and always good staff on board. Fly with them several times a year. Only had serious issues with them once with a massive delay and not being able to reach them to change a flight - the customer service team is not something to count on unfortunately. Would be a great improvement to be able to book add-ons(f.e. flexible date) to only a part of the booking- 1 passenger 1 route.

There is always something wrong!

There is always something wrong with my transavia flights. Cancellation 15 days before the trip, then scheduled us in other flights splitting my kids from the adults (!) from the same reservation and to another airport than our original destination (with our car in the original destination). Then if I want to make changes, I have to pay a lot more because the prices went up. But you never get any money back if you habe a cheaper option. Additionally, the Flights are ALWAYS delayed or aircrafts changes to another company. If I could avoid Transavia, believe me, I would!

We had a very disappointing experience…

We had a very disappointing experience with Transavia on flight HV5518 from Paphos to Amsterdam. Although we paid €52 for four reserved seats, our seats were changed without any notification. One of the seats was given to the assistant of a disabled passenger, and the crew offered no solution to keep our family together. The cabin crew was unhelpful, dismissive, and provided incorrect information. At one point, a crew member made an inappropriate sarcastic comment, and the tone only changed after I mentioned feeling discriminated against because of my background. The situation was stressful, unprofessional, and handled without any empathy. We have submitted a formal complaint and are awaiting a response. Wij hebben een zeer teleurstellende ervaring gehad met Transavia tijdens vlucht HV5518 van Paphos naar Amsterdam. Ondanks dat wij 52 euro betaalden voor vier gereserveerde stoelen, werden onze zitplaatsen zonder enige melding gewijzigd. De stoel van één van ons werd toegewezen aan de begeleider van een mindervalide passagier, en de crew bood geen enkele oplossing om ons gezin bij elkaar te laten zitten. Het cabinepersoneel was onbehulpzaam, afstandelijk en gaf onjuiste informatie. Er werd zelfs een ongepaste, sarcastische opmerking gemaakt, en de toon veranderde pas nadat ik aangaf dat ik mij gediscrimineerd voelde vanwege mijn achtergrond. De hele situatie was stressvol, onprofessioneel en zonder empathie afgehandeld. Wij hebben een officiële klacht ingediend en wachten op een reactie.

We were traveling from Zadar

We were traveling from Zadar, Croatia to Rotterdam, Netherlands on April 22. The pilot left the cabin immediately after the sign appeared that we no longer had to be tied up. He spoke to the flight attendant for 45 minutes. When I approached the flight attendant that the pilot should sit in the cockpit with the co-pilot, both of them were rude and told me that he knew what he was doing and that one pilot was enough. I told them that if they didn't know what they were doing, they should look into "air crash investigation" where plane crashes occur for exactly these reasons. At that, they started laughing, they called their colleagues from the front of the plane who the pilot was still talking to and they all started laughing at my remark. When my daughter and I were leaving the plane, they didn't even want to say hello. I have never experienced such unprofessionalism in any other airline. I believe that Transavia needs to think very carefully about who they employ and to put at least one middle-aged person, with more experience and responsibility, who will supervise those young flight attendants and pilots who put passengers' lives at risk with their irresponsibility.

Took a flight from Paris today

Took a flight from Paris today. Never met such a rude, smug, condescending, unhelpful, aggressive, patronising, incompetent, immature, did I mention rude?and totally unprofessional lady at the boarding gate. Really is true that you get what you pay for. Apparently manners only come when you book with real airlines.

If I have negative star (Im an arabian passenger by the way !!!)

If I have negative star, I would put it many times. I was forbidden to do my cheking and onboardin without clear explantions, my flight (flight number TO8624) was at 6am and I ve showed up to do the chekin at 5am. Reservation number : I8S38V for Rami Karoui. The fake reason was a deelay and cheking is not accepted anymore, I ve told her then why the doors aren't closed and you still accepting the passangers, no answer was given at that time. I missed my flight and my mother was at the hospital du to an emergency, could reach out to help her, and I had to wait more 6 hours and bought a 450 euros new ticket.

Very bad experience with Transavia

Very bad experience with Transavia. Denied boarding for no valid reason due to staff misinterpreting the rules. They refused to listen, and when they finally realized I was actually allowed to travel, they said it was “too late.” Had to book an expensive flight the next day with another airline; no issue at all, which proves my situation was valid. Contacted them 10+ times over 2 years. Every time: “we are reviewing your case.” Final answer after 2 years? No reimbursement.

réservation facile

réservation facile, process fluide

Malfunctions and rude staff

After boarding was completed and the plane was already on its way to the track for take-off, the vehicle stopped and we were informed that there is some sort of malfunction. After which we were instructed to stay inside and wait for staff to fix the issue. “15 minutes” turned into “20-25 more minutes”. The flight was delayed by an hour and a half, the entirety of which we spent waiting inside with no actual idea if the plane will even be able to fly. It did. Later when I tried to order a sandwhich and snacks, my card was declined because “the terminal has issues with revolut”. After making sure I am not in the wrong I asked if there is any other option for payment - for example later when I have access to internet and can transfer funds to another card, the stewardess told me no and proceeded with the people sitting next to me. To her surprise they took out a revolut card. She called her colleague for help who quickly came, did something with the terminal, connected it to some device and magically the revolut card worked. Not for me though because afterwards she just left, leaving me starving and without any sort of dignity. I find it absurd to charge prices like the one I paid for this ticket and treat customers without any resemblance of care or respect. I will definitely not travel with this company again.

Site accessible

Site accessible, plateforme conviviale

It would be better to apply for online…

It would be better to apply for online boarding passes like Wizzair does.

I called over the phone to ask for…

I called over the phone to ask for support regarding booking a flight. The guy who answered me wasn’t helpful at all, he was scripted, I felt like I’m speaking to a machine, his English wasn’t clear, he cut me off and didn’t listen, he talks over me without giving me the chance to explain what I would like. At the end and while I was talking, he cut me off saying something like this is the situation and wishing you a lovely evening and put me on hold!!! I kept talking but no one answered me, I gave my feedback while I’m on hold hoping that this call is recorded and this review is specifically for this guy who unfortunately I don’t have his name.

Luggage online booking unavailable

Signs of Illegal practises related to luggage allowance and marketing, bot based costumer service. Please do complain officialy.