Transavia

Online check in was impossible

Online check in was impossible. While boarding- no information was shared after one hour delay. Terrible experience. Will never use again

Flew from Amsterdam to Reykjavik last…

Flew from Amsterdam to Reykjavik last November for a short important business trip where I had to meet team and the members of the board. The company lost my luggage, I was without clothes (to change) in Reykjavik, couldn't go to the shop because it was late. They promised to contact me as soon as the luggage was found. They don't and send the luggage to Reykjavik even though I wasn't there anymore. I had to organize the luggage to come to my country alone. I made a reimbursement request, send them all tickets. They ask me additionnally to make a list... Very bureaucratic non customer friendly company. After 4 months still no reimbursement.

Simple et rapide

Site simple à utiliser

Simple et rapide

Bad treatment and lack of gratitude for flying transavia

Flight from Rotterdam to Barcelona on the 13/03/2026 at 15h: What a bad treatment i got from the crew!! I walked in the plane and asked them if they plane was full, so i could switch seat to corridor. The guy told me, its not full but will have to wait until boarding is finished. OKey, i wait. When finished boarding, i got up and sat on 2 seats in fron of me in corridor, only 1 person in that row. OK, so I sat there and started working on my laptop. Halfway through the flight, the lady crew, told me i had switched without permission and was sitting at an extra leg space seat, and that i had to pay 50€!! What??? i could not believe that. So i told her no way, i am going back to my original seat, so thats what i did, and told them i was amazed how they where not appreaciative for me booking and flying with Transavia. This NEVER happened to me before, i will never use Transavia again. They DONT EVEN HAVE WIFI ONBOARD!!! what a 3rd wold airline is that??? can't belive it is from Netherlands!!! RECOMMEND FLY VUELING, they don't treat you like a piece of Sh*t, what a lack of appreciation and gratitude to their customers. never again, waste of money and time.

simple et facile

Des options à n’en plus finir en vue…

Des options à n’en plus finir en vue d’augmenter le coût final.

Worst ever

Worst ever, lost my luggage both trips I did with them. Impossible to get answers and website does not work for claims.

Absolute trash of an airline

Absolute trash of an airline. They canceled my outbound and my return ticket and forced me to accept alternatives that were extremely inconvenient. Imagine, I was going to Paris to attend a concert, and the return flight they offered me is earlier than the concert end time. Their customer service doesn't care and they don't follow EU guidelines that require them to book you on a flight that matches your original times. Trash, trash, trash, trash. Avoid them at all cost

This saved me a LOT of money.

trustly and safely

site lent

site lent ; pas d'avantage Flying BLue ( bagage gratuit, salon) ; pas de ligne telephoique dediée aux membres Flying Blue

Simple et rapide

Simple et Efficace

Avoid plus fare! (only pay fare difference lie)

As a precaution against unforeseen circumstances, I chose Transavia's Plus fare when booking my flight. This fare supposedly includes "free" date changes up to two weeks prior to travel, with the traveler only paying any fare difference. Four weeks before departure, I unfortunately got injured and needed to move my travel date. When checking Transavia's website, the exact same route and fare type on alternative dates was displayed at a slightly lower price than what I originally paid. However, when I logged into my booking to change the flight, the system demanded an additional €300. A banner message suggested that fares shown on the website may occasionally be incorrect and advised contacting customer support. I contacted both the hotline and WhatsApp support. Neither could provide any meaningful explanation beyond saying that prices on the website are dynamic and change frequently. This explanation did not match reality: the advertised prices remained unchanged for an entire week while the system continued to request the €300 surcharge. In other words, despite paying extra for a fare that promises flexible changes, Transavia effectively charged far more for changing the flight than it would have cost to simply buy a new ticket. Customer support acknowledged the situation but offered no solution other than suggesting that I file a complaint. This experience makes the "free change" promise of the Plus fare feel misleading and of little practical value. When rebooking, customers are then forced to checkmark that they accept a "potentially" higher price than what is publicly advertised on the website. That makes the situation appear less like an unfortunate technical glitch and more like systematic advantage taking. It is disappointing to see Transavia rely on such deceptive practices while customer support is unable to resolve the issue.

Their platform does not work and they…

Their platform does not work and they have no human service help. Just a Whatsapp bot that does not answer and a telephone line that charges .5€ the minute that lets you wait in line…. Honestly it is a waste of time and money, could not get help and ended up loosing my flight even when i had time and payed extra for flex… absolute ripoff

They over booked our flight by 10-15…

They over booked our flight by 10-15 people, denied all of us boarding, and 8 months later they still haven’t paid us what they owe for the mistake. We also, had to take a flight 12 hours later at a different airport and they refused to pay for the taxi. I almost missed a wedding and got sick…the sickness then stuck with me the rest of the trip. Will never book with this airline every again.

We are stuck in dubai because off the…

We are stuck in dubai because off the war in Iran and now we are going to mis the flight we bookt next week . There us no help what so ever we can not rescadual or enything. Totaly hardless compeny. I wish them the best carma will com.

I am an Air France Platinum member and…

I am an Air France Platinum member and aghast that I get absolutely nothing for this status from Transavia altho owned by Air France. They should at the very least give us free checked baggage. On top of that, Transavia seats are the worst, not comfortable. And finally the way they sell seats is criminal - u pay for everything and end up double the price once finished. If only there was an alternative!!!!!!!!!!!