Transavia (www.transavia.com) has a 1.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-11.
Always delayed, always no information, our time is toy for them. Then they are not even offer you a glass of water. Cheap company, with cheap service and expensive tickets. Worst of the worst. More respect the have for the seats than their customers. Maybe a collective lawsuit will change their way of working.
Dont book with this company,i paid insurance which included free change of flight and destination anytime and when it was time they stated my flight couldnt be changed,waste of money i had to buy new ticket with anothe company
I purchased a gift card for a friend, thru the web address recommended on their site. My friend could only book thru flightgift, and they charged her 22 euros over the Transavia price. Maybe this is in their fine print somewhere, but the fact that Transavia listed this as way of buying a gift card on them is shameful. Never experienced this with buying other airline gift card. Buyer beware, this is so fraudulent. Shameful that airfrance/klm involved in this shady of practice.
I paid and received a successful payment message but only 3 hours later I received another email telling me that it was actually not completed (but no reason was provided) and that I needed to retry the payment again in the next 2 hours or my booking will be canceled. Because I was busy with other matters, I didn't notice this last email and couldn't do the payment again within the timeframe... resulting into paying almost 100 Eur more when I had to book my trip again... Very poor experience overall...
Somehow, the hand luggage that I literally took on the plane on the outward journey was suddenly too big on the retourn journey. So, I had to pay €70 extra so they would take it with the main luggage. And then to top it off, they lose it. Probably the worst experience I’ve ever had with an airline and I fly a lot.
charged 70 extra euros for carrying a handbag that clearly fits in every airplanes underseat
We had a very stressful situation due to overbooking where our 11-year-old nephew was separated from our family booking. Daniel from the Transavia contact centre handled the case with exceptional professionalism and efficiency. He understood immediately that a minor cannot travel alone and worked quickly to resolve the issue and reunite our family on the same flight. His calm approach and problem-solving mindset made all the difference. Truly outstanding customer service. Thanks Daniel
Application bien faite, fluide, facile à utiliser
I booked a flight from Paris (ORY) to Jeddah (JED). Transavia’s official website explicitly states that passengers can bring up to 5 pieces of luggage totaling 50kg. However, after I purchased a 25kg allowance and tried to add a second bag, the app glitched. When I contacted WhatsApp support, I was told that for "operational reasons and safety measures," this specific route is capped at 25kg per passenger. This restriction is nowhere to be found in their public documentation or during the booking process. Transavia is advertising a service they refuse to provide and then citing "non-refundable" policies to deny a refund when their own documentation is proven wrong. Avoid this airline if you need to travel with more than one suitcase; their "50kg policy" is a bait-and-switch for certain routes.
This is about a return flight from Marrakech to Paris : -Tried for 2 hrs to register seat on line the evening before departure. Unsuccessful. Wrote to the helpdesk. No answer. -Upon landing at Orly, the plane taxied to the other end of the airport. We had to take a lengthy bus to terminal 3. -Unfortunately, taxis are available only at terminal 1. This ended by a good 20 minutes additional walk and delay upon arrival.
Their checkin did not work and you could not get in touch with them - how arrogant can a company be?
I had booked a flight from Dublin to Paris for 18th February (tomorrow). I'd paid the €10 extra for "flex" which should have enabled me to change my flight. I needed to come back to Paris early and on the 7th February but this was blocked because their site claimed I had requested "special baggage allowance". I hadn't. It advised contacting via WhatsApp. At 12h36 on Saturday the 7th February I started the process. During my wait, the flight I wanted to change to on the 12th upped from €50 to €96. I waited for a reply all Saturday evening. The reply came at 06h43 on Sunday morning offering the €96 price, an additional €55 for me. I'd already booked for the 12th with Ryanair as there were only 3 seats left on the Transavia flight when I was blocked from booking it on Saturday at €50 and I needed to be sure I'd get back to Paris on the 12th. I was advised that I could apply for a refund and did so then waited for a reply. This morning, the 17th, I was informed: "Sorry to hear that you may need to cancel your flight. According to our conditions of carriage, I'm afraid that our ticket and services are non-refundable." "I then tried to move the flight for the 18th... but the "special baggage" message again blocked me, so nothing was done about this since the 7th, and it's too late to move my flight, so I've lost €50 and had so much stress because of this useless customer support.
New A321Neo is a nice modern aircraft but Transavia selected the worst seats in the industry. They are rock hard and on an almost 5 hour flight from Amsterdam to Tenerife it's impossible to get comfortable. The flight was slightly delayed as is customary with Transavia. Service was okay, you can buy snacks and drinks on board. It beats the free but always same stale Beemster Cheese sandwich KLM hands out. There is no WiFi and no inflight Entertainment. It's very basic for a not so basic price.
I have booked a flight to insbruck that got cancelled 3h before departure without any reason. People working at the transavia info pount were not any help, they told us to go home and that maybe we just should ask for refound, didnt offer any help regarding rebooking or paying for hotels. We booked another flight with transavia from Rotterdam. The flight got cancelled 20 mins before departure when we werea already instructed to go to a gate. Again no help, rebooking was offered. Generally a horrible experience. Not my first one, had a similar situation flying to portugal with transavia. The flight was drlayed 13 h
Totalni bordel zrusenej let a vraceni penez refundaci se nemaji neustale vymluvy na whatsapp
Air France nous oblige à faire appel à Transavia . Dommage !
This airline cancelled flight on January 7th 2026 from Larnaca to Amsterdam sending a bogus excuse - "expected bad weather" to the passenger (whose email address I never provided while making a booking), not to the person who purchased the tickets - that is myself. I say tickets because it was a 4 leg flight - two flights one way and two flights return. The charge for the original 4 leg flight was made on my card not by Transavia, but by KLM. More than a month after they cancelled the flight and they still haven't sent me a refund for the cancelled. I never expected that kind of behavior from a big Dutch company. I am writing the same review for KLM because they are the ones who charged my card when I purchased a 4-leg flgiht, not Transavia.
This airline is a total scam. This so-called budget airline is not very price competitive, and strips everything that you’d expect from ticket price to charge you more. Booked flight with 1 piece of luggage it but turned out to be too big. They forced paying EUR 70 extra, which was more than 30% of the ticket price. Disgusting way to squeeze customers.
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