Transavia

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Damaged luggage, wrong information, and no response

Transavia damaged my checked luggage and then refused to compensate me, despite my claim being submitted within the 7-day notice period stated on their website. Their published EU consumer information clearly says that claims for damaged checked baggage must be submitted within seven days. There is no mention of additional exclusions or hidden criteria, or that this period effectively functions as a six-day deadline. Even so, my claim was rejected based on rules that are not disclosed anywhere in their public information. This seems designed to prevent valid claims from being paid. I pointed this inconsistency out to Transavia twice, in writing. They did not reply. This experience was not only frustrating because of the damaged luggage, but because the claims process appears to rely on unpublished rules and customer concerns are ignored when those issues are raised. Shame on you, Transavia.

If you are someone over 170cm stay away

If you are someone over 170cm, stay far away. I am 186, and 3 hours after my flight, my knees still hurt. If the tickets would be free of charge, i would still much rather pay 200€ for another airline…..

Outstanding staff

Outstanding staff, very friendly and attentive, no issues whatsoever. The experience was seamless from start to finish.

Simple et rapide

Simple et rapide

No water available on a 5-hour flight…

No water available on a 5-hour flight is insane. They make you buy water and serve no food or any snacks. Crazy.

Friendly staff

Friendly staff, comfortable seats, nice quiet flight

Damaged Baggage and a Disappointing Customer Service Experience

During my Paris-Orly → Fez flight, my suitcase was damaged: the zipper was broken and partially jammed, making it impossible to use a lock, and the fabric above the zipper came loose and was then partially torn. These damages were observed under real conditions of use, particularly during my return flight on January 2, when the suitcase could no longer be properly closed or secured. Despite repeated exchanges and clear, factual evidence, the Baggage Claims Department maintained that the luggage was “functional.” Describing as functional a suitcase that cannot be secured, whose zipper is blocked, and which exposes its contents to a real risk of opening or theft reflects an assessment disconnected from the actual experience of a passenger. My request was nevertheless limited, reasonable, and proportionate: coverage of the zipper repair costs, based on a quote or invoice, without requesting either a replacement or a full refund. This request was rejected, without any independent assessment or alternative solution being offered. Furthermore, I wish to clarify to other customers that Transavia’s response provided to me in a private message was strictly limited to the following: “On my end, within customer service, I am unfortunately not in a position to take this matter any further.” In other words, no solution, no intervention, and no concrete progress was proposed following this private exchange. The public response therefore gives the impression of active handling, whereas in reality no operational follow-up was provided on the case, despite a simple and proportionate request. In light of this rigid handling, the poor customer experience that resulted, and the many similar reports from other passengers, I simply wish future customers to have complete and accurate information. As such, I strongly advise against traveling with this airline in the event of a baggage issue, given the evident lack of consideration for the customer.

Pay extra luggage only by cash and only on euros

I am using quite often Transavia, but the last experience was pretty bad. There was an extra kg in my luggage in Antalya, which was my mistake discovered only at a counter. I accepted to pay extra 60 euros for the baggage, however, it turned out to be impossible to pay via card or with local currency, and even euros exchanged in the airport the Transavia représentative did not accept telling that I need to provide the banknotes of the new series... So not being attentive and not double checking the luggage allowance almost cost me a flight, and a huge amount of stress, be careful.

Excellent service

⭐ 1/5

⭐ 1/5 – Very poor customer service and unfair handling I had a very disappointing experience with Transavia. I arrived at Oujda airport around one hour before departure, which is within the check-in deadline stated on Transavia’s own seat confirmation (60 minutes before departure). I had only cabin luggage and followed all instructions. Despite this, I was refused check-in without a clear explanation, missed my flight, and suffered financial loss and stress. What made the situation worse was the response from Customer Care. Instead of addressing the facts, they sent a generic reply, ignored the contradiction between their written policy and what happened at the airport, and refused any responsibility or solution. No proper explanation. No assistance. No accountability. Very disappointing experience, especially when passengers comply with all stated rules and are still treated unfairly. I would strongly advise others to be cautious and arrive much earlier than what Transavia officially states — because their own rules may not be respected.

Flight cancelled at Amsterdam Schiphol…

Flight cancelled at Amsterdam Schiphol due to snow — understandable. What isn’t acceptable is how Transavia handled it. NO ADVANCE NOTICE, which forced me to pay an Uber to the airport for nothing. After the cancellation, I had to pay yet another Uber, a hotel, and eventually book a flight with another airline, (another Uber to get to the airport again, all these Ubers would have been avoided if they had told us the flight was cancelled, but I was only informed of this when I got to the airport, and they had known for a while because I got late to the airport due to the snow). Transavia’s only solution was a flight two days later, with no accommodation or assistance provided. On top of that, Transavia is keeping all passengers’ money, including checked baggage fees, even though no one boarded the plane and no luggage was transported. They gave me a paper with a random number and was put on hold for HOURS, never got the chance to talk to anyone. This caused unnecessary expenses and made me miss a national holiday with my family. Very poor handling and zero customer care. I would not recommend this airline.

Transavia does not adhere to the Montreal Convention for damaged luggage.

We flew from Marakech to Paris Orly on Oct 30, 2025. When we arrived in Orly I noted that my Osprey Shuttle luggage had been damaged. The metal frame above the wheel on one side had been bent inwards and the bag was unstable, and would not wheel. I submitted a claim immediately. First response from a Transavia rep indicated that the primary function for baggage is to carry stuff and the damage did not impact that. So no allowable claim. After I pushed back they then said that the wheel could be repaired and to do that and rejected the claim again. I've since advised that the Montreal Convention obligates airlines to reimburse customers for luggage damaged in their possession. I wrote a letter direct to Transavia about that. No response to date. Never fly with this airline. They are not trustworthy and do not comply with rules.

Transavia lost my luggage

Transavia lost my luggage, could not be reached for service and doesn't even offer delivering my luggage to my hotel...how is that reasonable??

Ergonomique et tres simple

Personnel à bord disponible.

Poor service

Transavia broke my suitcase. Because it was a gift and I didn’t have a receipt, they offered me only €5 compensation, which is completely unreasonable. They were very slow to respond and kept assuring me they would sort it out. Because of this, I didn’t buy a replacement straight away and ended up having to travel around Senegal with a broken suitcase, which was extremely inconvenient. As it wasn’t reasonable to travel back home with a broken case, I eventually had to buy a new suitcase myself, completely out of pocket. Poor customer service and poor handling of damage claims. I would not recommend this airline.

tres simple a réserver

tres simple a réserver, sans grand surprise

Super top merci