Travel Insured International (www.travelinsured.com) has a 4.0 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
R
Robert · 7 reviews · Verified · Experienced 2026-07-10 ·
★★★★★
Filed a lost baggage claim…
Filed a lost baggage claim communication is awful never a resolution 60 days later
Reply from Travel Insured International2026-07-28
Dear Victoria,
Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand how disappointing this experience has been.
We would like to clarify that the claim remains under review at this time. Our team is carefully evaluating the information and documentation provided to ensure the claim is assessed thoroughly and in accordance with the policy terms and conditions. We understand how important clarity and timely communication are during this process.
We value your loyalty as a returning customer and appreciate your patience while the review is ongoing. If you have additional documentation or would like to discuss the matter further, we encourage you to contact our claims team directly so we can assist you.
Online registration, easy to use and understand. One trip I had a question on some additions I needed, and I was able to talk to staff instantly and handle my request..
Very happy with the entire experience
One trip got canceled due to death in the family, and it was handled quickly and very detailed as to paperwork that I needed 2% to get my refund. It went very smoothly.
Reply from Travel Insured International2026-07-28
Thank you so much for taking the time to share your experience! We are thrilled to hear that our online registration was easy for you to navigate and understand.Providing instant, helpful support when you have questions or need to make additions to your trip is exactly what our team strives for. We also want to extend our deepest condolences for the loss in your family. During such a difficult time, the last thing you need is added stress, so we are incredibly glad to hear that your cancellation and refund process was handled quickly, smoothly, and with clear guidance on the necessary paperwork. Your feedback means the world to us, and we look forward to helping you with your future travels whenever you are ready!
This coverage gives peace of mind when on vacation and super easy to apply for.
Thank goodness we didn’t need it but always go on vacation with it!!!!
Reply from Travel Insured International2026-07-23
Exactly! That’s the goal of travel insurance—it’s better to have it and not need it, than to need it and not have it. Definitely worth it for the peace of mind.
K
Kate R · 23 reviews · Experienced 2026-05-31 ·
★★★★★
A sloth would be faster to settle a claim
The real test of how good an insurance company is, is how they handle a claim. This insurer is quick to sell a policy, but goes deaf, dumb and blind when a claim is filed.
When I sent in a claim, with what I thought was adequate documentation (receipts,) they came back with a request for an astonishingly long list of other supporting documentation, including a request for me to contact the airline for confirmation of the delay, emails, credit card statements, bank statements and much more. It took over a month to assemble. 39 pages of supporting documentation were sent to them. 🙄
One month later, they asked for specific cancellation information - which had been included in the original 39 pages. Rather than argue, I just resent the relevant pages. Then silence.
I have emailed requesting an update, which received a generic ‘“we got your email and will be in touch,” but so far nothing. I emailed a request for an update. Again a “we got your email” reply, but nothing from the claim specialist. Starting to think this company is a scam.
UPDATE: I was contacted by their Reviews Department after this review was published. Replied to them with the info. They asked for. 9 days later had the reimbursement check. Unfortunately, it was significantly less than expected. The policy only reimbursed $150/day for a trip delay and my hotel bills, trans, expenses were significantly more each day. (Note to self: In future buy a better trip delay coverage policy.)
Reply from Travel Insured International2026-07-20
I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to [email protected] with your full name, plan number, and contact information, and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine
M
Mike Webb · 6 reviews · Experienced 2026-07-20 ·
★★★★★
DONT WASTE YOUR MONEY
Made a claim for travel interruption. Before cancelling the trip I spoke with an advisor at Trvel insured. They advised I would be covered. Well, they are now denying the claim. The process has been 2 months of fighting for an update and to get help with a service I piad for up front. This is the WORST company. Don't spend your money they will just take it and not provide coverage.
Reply from Travel Insured International2026-07-23
’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to [email protected] with your full name, plan number, and contact information, copy of review and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine
This company is not reliable. If you have a claim, they delay and obfuscate for months. Even after they told us they would honor our claim, they reneged on their promise. We are not being reimbursed. DO NOT USE THIS COMPANY!
Reply from Travel Insured International2026-07-23
Dear Kathleen Burd,
We’re sorry to hear about your experience and understand how upsetting and frustrating this situation must have been. We strive to communicate clearly and handle every claim with care and fairness, so we regret that your experience did not reflect those standards. We understand your disappointment with the claim decision; however, all claims are reviewed in accordance with the terms, conditions, and applicable provisions of the policy.
Thank you for the opportunity to address your concerns.
-Catherine
I guess it served its purpose by giving me peace of mind just in case something happened.
Reply from Travel Insured International2026-07-23
Exactly! That’s the goal of travel insurance—it’s better to have it and not need it, than to need it and not have it. Definitely worth it for the peace of mind. Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.
D
Dave · 1 review · Experienced 2026-07-19 ·
★★★★★
Hard to recieve money for a claim
I used them to insurepur trip in January. We had a late start due to illness and costs associated woth the flight change. I submitted my claim the first week of February. I have submitted and resubmitted all docs multiple times. Each time I call they say they are missing docs and will probably only reimburse half. It has been 6 months ofnthis back and forth. Buying a policy is easy but recieving money for a claim is not.
Reply from Travel Insured International2026-07-20
I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to [email protected] with your full name, plan number, and contact information, and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine
M
Mark · 1 review · Verified · Experienced 2025-08-22 ·
★★★★★
We did not end up needing your…
We did not end up needing your services. But it was good to know they were there.
Reply from Travel Insured International2026-07-20
Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.
The lady that helped us was very knowledgeable & helped us through the process
Reply from Travel Insured International2026-07-20
Thank you for sharing your positive experience. We love being part of your treasured travel moments.
V
Victoria · 5 reviews · Verified · Experienced 2026-07-10 ·
★★★★★
Small claim wrongfully denied!
Insurance is worthless when claims are wrongfully denied. On our 3rd policy with this company, we had a small claim that is clearly covered (our travel agent agrees) but which was denied. We have 1 more upcoming policy (of about $5k) which I now regret- wish I’d selected another insurer!! As a retired lawyer I am very familiar with contract law. Bottom line, based on this, I feel money is wasted purchasing with Travel Insured!!!
Reply from Travel Insured International2026-07-28
Dear Victoria,
Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand how disappointing this experience has been.
We would like to clarify that the claim remains under review at this time. Our team is carefully evaluating the information and documentation provided to ensure the claim is assessed thoroughly and in accordance with the policy terms and conditions. We understand how important clarity and timely communication are during this process.
We value your loyalty as a returning customer and appreciate your patience while the review is ongoing. If you have additional documentation or would like to discuss the matter further, we encourage you to contact our claims team directly so we can assist you.
I have used this company at least 15 to 20 times and have never had to make a claim. Four months ago, I had to cancel 2 cruises since I was in the hospital and then I was on 6 weeks of daily IV antibiotics. I send in the paperwork for my claim, did not hear anything for a few weeks. Then received email stating they received my claim and were working on it. About 3 weeks later I received an email wanting more information. I sent that in. Weeks later, I received another email requesting the same information. Do not use this company, they are no different than any other insurance company, delay, delay, delay. Do not even return calls. I understand if I was trying to cheat, but I was in the hospital, unable to walk with tubes running out of me. Still waiting for money.
Reply from Travel Insured International2026-07-23
Dear Kenneth Yorgey,
We’re sorry to hear about your experience and the health challenges you are facing. We understand how frustrating the delays and requests for information must have been. We can confirm that this claim has now been resolved, and we appreciate your patience throughout the process.
Thank you for trusting Travel Insured International!
-Catherine
Luckily we didn't have to put the insurance to work. I felt very confident because a year ago Oct 2024 I got a back injury just weeks before a cruise and had to use the protection. I was recived at least 90% of my whole investment. That was great thanks. Will use your protection again in the future.
Reply from Travel Insured International2026-07-20
Thank you for sharing your experience. Our goal is to provide reliable coverage so you can book your trips with confidence. We look forward to serving you again whenever you are ready to plan your next vacation.
