We will work with you to select a policy that’s right for your budget and needs, with ongoing support and no hassle. Just click on the link below to get started.Apply online today Not sure if term life or whole life is right for you? Different life insurance products can provide different benefits. Click the links below to learn about each product, coverage details and frequently asked questions. Term life insurance Whole life insurance Differences between term and whole life insuranceNeed to get in touch with us? Make and schedule payments, talk with a member of our customer careteam, view your coverage summary and more.Contact usSIT1, SIT2, WHL-2254863.6-1124-1226
Written by the business, not verified by us.
Is TruStage Insurance Agency legit?
TruStage Insurance Agency (www.trustage.com) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 50% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and friendly agents for being exceptionally helpful, patient, and thorough when explaining policy details and options. People consistently mention that the overall application process is very simple, well-detailed, straightforward, and very easy to navigate for all new policyholders.
Some reviewers were not happy with customer service, noting that it is frequently difficult to reach anyone on the phone or get timely assistance. Consumers also reported problems regarding payment deductions, billing, missing account statements, and delays in receiving insurance payouts.
Auto-generated from all reviews of this business. For reference only.
We have whole life insurance through TruStage since 2021 and have automatic payments set up. Never had any issues until this month July 2026! They did not take payment this month! I have been trying to reach TruStage for over a week with every phone number I can find related to them! With no resolve of anyone answering! I hear they are having tech issues! But don't understand why you can't even reach them by phone! It's been more than a week for repairs! What's going on? Makes me Nervous! This is their mistake, no fault on us! Darrell
Reply from TruStage Insurance Agency2026-07-28
We are working diligently to restore systems. We understand that situations like this can raise questions and concerns. Please visit www.trustage.com/outage/individual for more resources.
I want to cancel my policy and I want a refund the next stage is getting hold of a lawyer and finding out what I need to do because I'm getting no good answer from Trustage.. should not be taking you this long to fix your cyber problems
I made this post yesterday and for some reason it was removed. So I’m posting it again due the cybersecurity issue that’s going on willing the following happened? And can someone please respond .Will policies be canceled or lapse because customers cannot make payments during the system outage? If a policy lapses and must be reinstated, will the two-year contestability period restart? Will coverage remain active, and will customers receive refunds or credits for payments affected by the outage? Please explain exactly how you are protecting policyholders.
Reply from TruStage Insurance Agency2026-07-24
If your policy is currently active or in a grace period, it will remain in that status until regular payment processing resumes.
Please visit www.trustage.com/outage/individual for more resources.
I am trying to connect with TruStage (CMFG Life Insurance Company) for last 10 days to cancel my AD&D policy. But no luck. I could not able to connect neither my online account and not able to connect over the phone to the customer care which they have provided online. Very worst service. Please don't go with TruStage (CMFG Life Insurance Company) for any type of insurance. Very very worst Insurance provider.
ETHOS LIFE is a TOTAL SCAM. I was tricked by one of their agents to switch my policy to them after pretending to be my current policy’s company. As soon as I realized what was going on I had them cancel the policy with 10 minutes of signing up. At that point they refused to cancel the payment. They refused to let me talk to a supervisor, told me they would call me within 48 business hours and they withdrew the money out of my checking account. They told me they couldn’t cancel the payment even though it was cancelled within 10 min after they fraudulently signed me up they said it could take a week for a refund. I teach continuing education for agents and adjusters and in my state they are required to take 3 hours of ethics. I’m not sure if their state requires it or not, but if they do it’s obviously they didn’t attend or pay attention. I am also contacting the insurance commissioner and the Attorney General of California. Finally spoke to a supervisor and was told even though I cancelled in 10 minutes it would be 15 DAYS until I got a refund. Let me repeat I was fraudulently signed up on a policy in which I cancelled within 10 minutes and THEY WON'T GIVE ME MY MONEY BACK FOR 15 DAYS!!
TruStage claims to be hacked and cannot be reached via internet or telephone. Not even sales agents.
Wake up people. Our money is GONE. This is a SCAM. My premium is due today, and they're more than happy to advise me it will be cancelled if not paid today - but there is no avenue open in which to make a payment.
One everybody gets cancellation notices and starts to shout - it's too late. Every asset is off-shore by now.
I have contacted this company several… Very DISAPPOINTED
I have contacted this company several time without any real results. It's going into the second month now. She has a life insurance policy with this company. I submitted all of the documents they asked for and i haven't gotten any useful information from them. I had to pay for my mother's funeral out of pocket. This is a sad feeling to loose a love one and this life insurance hasn't done it's part in all this time.
Reply from TruStage Insurance Agency2026-07-19
Hi, Sharonda. We are sorry to hear about your experience and please accept our condolences. We understand this is an incredibly difficult time, and would like to assist in getting this resolved. We sincerely apologize for the delays you've encountered and the inconsistent information you have received. We would like to pass your information along to a service resolution team, but need a little more information from you to do so. We will be reaching out via Trustpilot. Thank you.
Site has been down for 5 days now. Unacceptable, someone it IT needs fired. Hope appropriate measures are taken to hold those accountable for this incompetence.
Reply from TruStage Insurance Agency2026-07-18
We are working diligently to restore systems. Please visit engage.trustage.com/service-disruption-consumer for more information and updates.
Have tried to reach their customer service since July 10, 2026 to enroll in Whole Life Plan. No telephone contact or website contact giving me the impression that either the company is non-existent or its a fraud.
Reading all the past reviews from other customers, I have decided not to do any business with TruStage.
CUSTOMER BEWARE! STAY AWAY FROM THIS COMPANY!
Reply from TruStage Insurance Agency2026-07-17
We understand your frustration and appreciate you bringing this to our attention. We are currently experiencing a systems outage affecting some TruStage services. Our teams are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience and understanding during this time. Please visit engage.trustage.com/service-disruption-consumer for more information and updates.
Garbage Website! Won't allow you to create an online account. You enter the requested personal info and it doesn't allow you to move to the "next" screen. On top of that, they provide no phone number to contact anyone. If the upfront service is this poor and they hide from their customers this effectively, I can only imagine how they will respond (or not) when there is a claim. I will be cancelling my policy immediately. I strongly suggest you do to.
website has been down for several days-need to change payment options before auto withdrawal goes through
Reply from TruStage Insurance Agency2026-07-15
We would like to reassure our policyholders that your coverage status is not at risk of changing during the outage period. We know how important it is to know that you're protected.
