Terrible experience
Terrible experience, avoid by any means. They show low price, but then don't issue booking confirmation until the very last moment to say that airline has cancelled your trip and you have to pay more! This is SCAM
About TrustFares
Data updated- Website
- www.trustfares.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 27 reviews
- Replies to negative
- 0% (0/38)
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About this business
If You are Looking for cheap flights? We help the best selection of cheap flight tickets and lowest airfares to destinations across the world.
Written by the business, not verified by us.Is TrustFares legit?
TrustFares (www.trustfares.com) has a 3.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 38% give 1 star; The business has not yet replied to negative reviews; 27 of them were added in the last 12 months. Last updated 2026-09-03.
What people say
Very very bad experience with this…
Very very bad experience with Trust fare booking site I highly suggest please do not use this kind of website to book tickets. Very very bad experience never happen this. They charge money and send reservation details after calling many times. Once receive the confirmation upon getting boarding pass get to know there is no reservation. We had to pay at airport and all last min huddle we could have miss the flight. I recommend please do not use trust fare for any kind of booking.
Great customer service
Great customer service, would recommend to family & friends.
TrustFares - DON'T TRUST THEM!
For a company to be named TrustFares, I will never trust them again. Their customer service agent Michael Thomas was very rude and disrespectful. For the company to not take ownership for cancelling my reservation and not communicating this information ahead of time is unacceptable and unprofessional. How I found out my reservation was cancelled was when I had isssues trying to check-in to my flight. Nothing was ever emailed to me nor was I called. Very very frustrasting situation and no resolution. And when I asked to speak with a supervisor several times, I was denied that request and told they can send an email with my callback number. When you do that, nobody ever calls you back. This was something that required immediate escalation to a supervisor and Michael wouldn't do it. Terrible service. I was left with having to find another flight on my own that was more than double the original price I paid with TrustFares. Proceed with HIGH caution when booking with them.
Everything went as they said.
I need your last minute flight and the pants and they came through with a great price and got me on my way!
Horrible Customer Service
I paid for a ticket yesterday. Their website says confirmation within 24 hrs. Still haven't received any confirmation. Emails unanswered and now on the phone 1.5 hours, still on hold
They are Indian fraudster
They are Indian fraudster, typical bait and switch techniques are what they use to lure customers. An absolute stay away, please be very aware!!!!!
Customer service was superb
Customer service was superb! Lola can be crazy and I was nervous but she was cared for as one of their own! Thank you! We will be back.
If I could give 0 stars I would
If I could give 0 stars I would as this is what this company deserves! 6 days before our trip an email is sent to say our flights haven’t been confirmed by airline. Subpar customer service. AVOID unless you like frustration and ruined plans.
Agent Michael Thomas was very helpful…
Agent Michael Thomas was very helpful and resourceful to getting my reservation resolved. Thank you and really appreciate you.
It’s a fake website it allows to book a…
It’s a fake website it allows to book a flight and then they will call you for more money even after the confirmation number is issued. DO NOT GO WITH THEM
Scammers
Scammers. My grandmother bought a ticket and got it cancelled so she could get another time. She bought another and they told her the previous one as cancelled. We called again and both were charged. The they had "cancelled" was still on. Don't use this agency if you don't want to lose your money. They said we couldn't get a refund even though it was within the 6 hours. I would give it 0 if I could.
Cheap
Cheap, good service
Good
Good customer service
Great attitude and patience
Great attitude lots of patience very helpful. Micheal Thomas thank you so much for your help and patience
The worst experience I have ever had…
The worst experience I have ever had with this scam company,,, it’s a scam company beware of them, I booked my ticket through them two days ago and when I get to the spirit airlines they informed me that my ticket didn’t get confirmed or got cancelled due to the payment that this scam company used for purchase, They used three credit card to purchase my ticket all of them are declined so spirit airlines consider it as a fraudulent, they attempted to purchase my ticket with three different cards after they charged me…. Be careful !
Money saver & convenience
The price was cheaper than anything I could find online. I got my boarding passes emailed to me in plenty of time to be able to take care of my seat & bags.
Very smooth process
Very smooth process. Staff was friendly and helpful
SKETCH DO NOT USE
The reviews citing this travel site as a scam that tries to upsell you are accurate. The positive reviews are likely fake. My friend and I booked a flight with them on Dec 24 for January on French Bee airlines. We called Dec 26 since we had not received an e-ticket confirmation despite the site saying processing was 24 hours but we gave them the benefit of the doubt given the holidays (though all bookings should be automatic). Thankfully they didn’t charge our cards. They stated the ticket was delayed due to the holiday but we would have a ticket by mid-day the 27th. Today, on the 27th, I received an “urgent email that they needed verbal confirmation for my reservation- sketch but okay. I called to be told the ticket was on standby still for the original price but they could confirm a ticket now for $129 more than what was originally quoted. I said no I wanted to cancel and the individual I spoke to said he would send me an email with the updated details. I said no, I just wanted to cancel and I wanted an email confirming that the reservation was cancelled. At the time of this review, I did not receive a cancellation confirmation despite asking for one multiple times, and have now emailed them to ask for written confirmation of cancellation so they can’t charge my card.
SCAM!!!!! Life ruining !!!!
Straight gargabe. Trash. Scam. Cant be real. Cost me my dream job. Never got my boarding passes. I call they said my flight was changed. That didn't work for the event I needed to attend. I call back to see if I can get to this event at all. They give me different flights. 6 hours no passes. 5 phone calls and every single call I'm told to wait another hour. I'm out of time now. I need to leave for the airport. I call frontier customer service since that's the airline I'm booked with. They inform me my booking was canceled due to fraud. They had attempted my card over 20 times. Now noone had told me this and I work for the bank of the card I was using and never got a fraud alert. They charged me more than agreed and charged me 3 times. So im now out the fare I never used. The rental car and hotels that were non refundable and I lost the job of a lifetime. *$&$;$% this company. If it's even real. When they sent me passes the app you download is a fake. It says internal error. DO NOT USE THEM. PAY THE AIRLINE DIRECTLY.
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