Veterans First Mortgage (www.veteransfirst.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 90 of them were added in the last 12 months. Last updated 2026-08-10.
Finally, an honest Loan Officer who respects your time and intelligence!
I cannot recommend Craig highly enough. After dealing with multiple loan officers who tried to play games with numbers, finding Craig was a breath of fresh air.
I specifically requested a 7/6 ARM. While other lenders wasted my time trying to switch my loan terms, trick me into buying down the interest rate, or hiding fees to make their offers look better, Craig did exactly what I asked. He stuck to the 7/6 ARM and provided legitimate, apples-to-apples comparisons. When he did propose alternatives, they were honest and within a normal range—meant to help me, not fool me.
Craig was the only person capable of providing a genuine competing offer against my current lender. Even better? The very next day, he beat his own offer without me even having to ask.
The process was incredibly efficient. We spent less than 15 minutes total on the phone and exchanged maybe 15 emails. He is direct, thorough, and responsive. If you want a professional who operates with integrity and gets the job done without the "sales" fluff, call Craig. I will be recommending him to everyone I know.
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Mary Smith · 1 review · Experienced 2025-11-28 ·
★★★★★
Shauna Bywater was the absolute BEST…
Shauna Bywater was the absolute BEST loan officer we could have ever worked with. She made the entire process stress free!!!
J
Jerry LaFever · 1 review · Experienced 2025-12-01 ·
★★★★★
Working with Danielle was a wonderful…
Working with Danielle was a wonderful experience. She helped me through some difficult situations and helped me get the house we wanted.
C
Chris Lopp · 1 review · Experienced 2025-11-21 ·
★★★★★
They took me through the entire process…
They took me through the entire process and let me know of all the benefits I didn't kno I had. They took care of me all the way until the closing
J
Jason Morton · 1 review · Experienced 2025-11-25 ·
★★★★★
Jolene made the experience great
Jolene made the experience great. She has checked on me periodically with my last mortgage and when I was ready to purchase a new home she was right there to make it happen. She kept me informed and was always available to answer any questions that came up. Not enough stars to give what she deserves.
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Billy Mears · 1 review · Experienced 2025-11-21 ·
★★★★★
Veterans First, a head above the rest
This is my second time working with Denitra Crosby from Veterans First. Just like the first time, her customer service remains top notch amongst any other lending company. We discussed exactly what my wife and I wanted out of this refinance. She went above and beyond by answering my emails and questions while she was vacation. It was a very smooth process and she expertly navigated us through it. I would give her and the company 10 stars if I could.
H
Horace Anthony · 4 reviews · Experienced 2025-01-31 ·
★★★★★
Conner Bushnell did an awesome job…
Conner Bushnell did an awesome job getting my wife and I through the loan process when we were buying our home. He is very professional and a top notch loan officer. He always kept us on track during the loan process from beginning to end and made sure we were aware of what we needed to do to keep our loan processing on track. We would rate Conner Bushnell a 10+ very patient very professional very knowledgeable and would recommend him to anyone that’s looking to get a home lone.Thank you loan officer Conner Bushnell Your clients Mr. & Mrs Anthony
Chris MacDonald was great to work with and did a wonderful job helping me get my loan done, I would recommend him to anyone that needs help going through the loan process.
T
Tina · 3 reviews · Experienced 2025-11-11 ·
★★★★★
My first contact with Denitra Cosby was…
My first contact with Denitra Cosby was eye opening because she alerted me to information I had no knowledge about. One year later I found myself calling her back to do business, because I researched the information and was surprised at what I found out.
One thing Denitra taught me is as a client you must be willing to do the work pulling your personal documents to get what you need. For me the process was easy because Denitra sent clear instructions on what was needed. We built a great relationship that formed a great business relationship. Remember that as a client the loan officer does not have your information and you are responsible for pulling those documents. I enjoyed working with Denitra and highly recommend her. It's an experience that's worth all the work on both sides. Thanks Denitra you are greatly appreciated and will not be forgotten.
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wendy pole · 3 reviews · Experienced 2025-11-01 ·
★★★★★
Very happy with marvin did a wonderful…
Very happy with marvin did a wonderful job. ! Very happy. Sincerely Alan Tarbox
I would like to thank Heather Lewis who acted as our loan officer, for her patience and professionalism throughout the loan process.
Thank you Heather for walking us through the entire process. I would recommend you to anyone that may ask me where to apply for a home loan.
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William Bardge · 1 review · Experienced 2025-10-15 ·
★★★★★
Rosa is the best loan offices ever she keeps you informed about your finances she keeps you updated on everything that is going on she is the best in the business thank you Rosa for everything that yo
Rosa is the best loan officer ever she keeps you informed on everything that going on she is the friendliest person in the world i give a five star rating thank you rosa for everything that you did for my family
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Daniel Howe · 1 review · Experienced 2025-10-29 ·
★★★★★
The prompt response from Lee anytime…
The prompt response from Lee anytime something came up.
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Mark · 1 review · Experienced 2025-10-29 ·
★★★★★
Company operates very underhandedly
Company operates very underhandedly, agents like Adam I'm not very knowledgeable and supervisors when informed of certain essential requests like Malissa, are more poised to argue... The lack of attention to detail especially as regards the best interests of the client was overlooked by Adam the agency does not seem to be run very well.. I am, Adam, Malissa, lot's of malingering, in relation to what you would expect for an agency you seem to have a low regard for ethical behavior.
Reply from Veterans First Mortgage2025-11-03
Dear Mark, Thank you for taking the time to provide your feedback. We are committed to providing our clients with exceptional service. If you feel you did not receive that level of treatment, we would like to understand why. We will also begin an internal review of this issue. As soon as we have more information, we will contact you directly to address these concerns. Sincerely, Veterans First Mortgage
K
Keran · 3 reviews · Experienced 2025-10-26 ·
★★★★★
Wintrust Mortgage and Veterans First
Mario Hernandez (loan officer) and Tara Metcalf (loan processer) were both extremely professional and proficient in guiding me through the refinance process. I had a very satisfying experience every step of the way. I recommend Wintrust Mortgage aka Veterans First for all your mortgage needs.
Great experience working with Mr. Lee Camblin, he was very professional and knowledgeable with my loan! Fantastic job! Will always support and give referrals to follow veterans! The service was great!
Mr. Lee Canblin was very professional and knowledgeable about my loan when I was contacted by Veterans First Mortgage! He kept me informed about everything process conducted!
J
John Grzemski · 1 review · Experienced 2025-10-07 ·
★★★★★
Veteran's First and Denitra are fantastic!
I got involved with Veteran's First while I was looking to buy my first home. The process ended up being very delayed due to a series of renovations that were taking place, but Denitra stayed patient over the months, and she was pleasant and professional in every conversation we had. As soon as the renovations were complete and the property went on market, I found a realtor, and they immediately went to work together. After that, the process moved very fast, even with my chaotic work schedule that involves extensive travel. Despite the inefficiencies on my end, as well as my prior lack of homebuying experience, Denitra was available and patient while thoroughly explaining every step of this process, and I'm thankful for her correspondence.
I would certainly recommend Veteran's First to any of my family and friends that may be looking to purchase a property.
J
Joseph King · 4 reviews · Experienced 2025-10-14 ·
★★★★★
These guys are the best
These guys are the best! Getting guided through the whole process made it easy. if you’re a vet and looking to buy a home, these are the folks to work with.
Hi our experience with Denitra Cosby and Megan Hinkle was amazing we love those ladies they are great at what they do and could have never done it with out them we are first time home buyers thanks to them would highly recommend them and most of all thank you Denitra Cosby for your patience and great attitude 4 long years it took she told us what to do to get there and so here we are thank you from the bottom of our hearts
