Very personable
Very personable and Informed agent. Chris made me feel comfortable. He was very patient and understanding. He made the process so easy. Thank you Carol
About Veterans First Mortgage
Data updated- Website
- www.veteransfirst.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 90 reviews
- Replies to negative
- 100% (3/3)
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Is Veterans First Mortgage legit?
Veterans First Mortgage (www.veteransfirst.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 90 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Lee Camblin made the process easy and…
Lee Camblin made the process easy and always kept me informed on what was happening. I have used lee in the past and I won't use anyone else. He will always have my business.
THE AGENT KEPT US UP TO DATE
THE AGENT KEPT US UP TO DATE. SHE ANSWERED ARE QUESTIONS.
My experience was was incredibly outstanding! Especially working with Mr. Lee Camblin.
My experience with doing business with Veterans First Mortgage was fantastic! Especially working with Mr. Lee Camblin, who has done a tremendous job!
Our loan officer was absolutely…
Our loan officer was absolutely wonderful. He was there whenever I needed answers and was always patient and respectful.
The process was smooth and organized
The process was smooth and organized. Marven was great at communicating everything throughout the whole process.
Lee Camblin, A person made for this profession
Lee Camblin, first, thank you for all you did to make me feel that I had a great person helping me. Your professionalism is outstanding. Any questions or concerns that I wasn't sure of, you provided me with quality, complete answers that assured me this person knows what they're doing. Lee, thank you from the bottom of my heart for being a person like you. Thanks again, will never forget you.
Shauna was a tremendous help with our…
Shauna was a tremendous help with our loan. She was very formal yet very personable. If you are in need of a loan I would definitely recommend!
Shauna was the most sweetest person to…
Shauna was the most sweetest person to help us new home owners definitely recommend her and her service she’s professional and great at communication thank you Shauna for helping us first time homeowners.
Mario told me for three weeks I would…
Mario told me for three weeks I would qualify for a loan. Firstly, the interest rate he gave me was 6.5 at the highest-then when it went on paper it was 7.3. Almost $20,000 difference with a 30 year loan. Then he continued to keep me confused and not answer calls and emails from the real estate agent, or the home insurance company. The person doing the appraisal also had trouble communicating. I have paperwork saying I was approved for a loan and closing on the first, but now ten days before closing, he leaves me a voicemail saying he will not be able to cover me and has to cancel the loan. There is so much fishiness to this company-idk how they got the reviews they have but I will be sharing everywhere I can.
Reply from Veterans First Mortgage2025-09-23
Dear Heather B, Thank you for taking the time to provide your feedback. We are committed to providing our clients with exceptional service. If you feel you did not receive that level of treatment, we would like to understand why. We will also begin an internal review of this issue. As soon as we have more information, we will contact you directly to address these concerns. Sincerely, Veterans First Mortgage
This has been the worst finance company…
This has been the worst finance company I’ve ever dealt with. Not only were they over a week late on the financing that was promised to close on a house, but the person I was dealing with would not answer the phone or return my calls. Communication was horrible, and I was lied to multiple times. At the last minute, they changed the numbers around, trying to charge me significantly more in points and fees than what had been agreed to. They also promised to cover additional costs that came up because of their delays, but they never did. Ultimately, I had to cancel the loan and go with another lender, which caused even more delay and stress. In my experience, Veterans First Mortgage was dishonest, unreliable, and unprofessional. I would not recommend this company under any circumstances.
Reply from Veterans First Mortgage2025-09-17
Dear Very Upset X Customer, Thank you for taking the time to provide your feedback. We are committed to providing our clients with exceptional service. If you feel you did not receive that level of treatment, we would like to understand why. We will also begin an internal review of this issue. As soon as we have more information, we will contact you directly to address these concerns. Sincerely, Veterans First Mortgage
Personalized Service:
Personalized Service: The personalized service Rula provided! She maintained direct contact (text/phone/email) through out the entire process! With less than two weeks from the time I reached out to Rula the loan was closed! I had an out of country trip scheduled to Tokyo for 7 September, returning 23 September, with her help all paperwork was done and loan closed on 5 September, 9 working days from the time we started the process. Absolutely an amazing job—Thank you!!
I had the pleasure of working with Savi Paul & Tara Metcalf
I had the pleasure of working with Savi Paul and Tara Metcalf. They were very knowledgeable and professional in helping my wife and I on the process for buying a house. I would recommend them both to anyone I know looking to purchase a house. Those two ROCK in the things they do. So I want to say thank you both on a job well done!
Shauna Bywater navigated me through…
Shauna Bywater navigated me through this tough time and I closed on my loan within 2 weeks. Shauna was there for me the entire process and made it seem very easy. Thank you so much for helping me.
Alisha was excellent from start to…
Alisha was excellent from start to finish! We originally were supposed to move to a different state and she prepared everything for buy in the state we were going to, then unexpectedly we stayed in the original state and she got everything redone for us. Everything had to move quickly and she kept up with all of it. She was quick to reply and answered all of our questions and concerns. If we have to buy a new home we will alway choose her and Veterans First
Back and forth to the store
I just filled that I feel good writing something like that if I could have it thank you for the listening of these words with the blessing of the Lord amen to you
Lee Camblin made everything possible…
Lee Camblin made everything possible for me, I highly recommend him to anyone.Lee made everything easy for me to understand,Great personality and friendly he made me feel like family
What it looks like when professionals help you reach your dreams.
Ms Debra Loser treated my wife and i with tremendous respect. She listened to what i was requesting and she met that need. Ms Debra called at least twice a week or more giving complete gudance through the process. Nothing was sugar coated, no stone unturned, all thoroughly comminicated. From the start of the process to closing, this was the easiest, comprehensive process i have ever participated in. Thank you so much Ms Debra and Veterans First mortgage for securing the dreams of my wife and I. We will be doing buisness in the near future with myself and my children. Thank you!
Joshua Hunt was extremely helpful in…
Joshua Hunt was extremely helpful in the process of getting the loan. Looking forward to working with him again on our next purshase. Thank you!
Denitra Cosby was great at explaining…
Denitra Cosby was great at explaining the process and answering any questions we had.