Vitilanebike (www.vitilanebike.uk) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Consumers find the electric bikes exceptionally well-built and reliable, frequently praising the smooth user experience, straightforward assembly process, and solid battery performance. Many people also highly appreciate the fast delivery times and the practical foldable design for daily commuting, storage, or recreational outdoor trips. Some reviewers were not happy with the customer support, reporting frustrating difficulties in getting timely responses or proper problem resolutions when dealing with faulty parts. A few customers also noted unexpected mechanical issues, component failures, or battery problems after a short period of regular use.
Auto-generated from all reviews of this business. For reference only.My boyfriend and I got these bikes because my in laws have them and we LOVE them!! We ride them almost everyday and we take them downtown bar hopping and back home and still have 2+ bars left on the battery! Way better than comparable E-bike brands!
My husband and I are in our mid-late 60s and wanted e-bikes that were solid and sturdy. These Vitilan bikes were a perfect fit for us! They are great and allow us to explore and bike with confidence. So much fun.
Received the bike on time, quality is great Looks great, very comfortable, and goes fast
BIKE IS VERY WELL BUILD COULOUR IS EXALANT BRAKES ARE VERY GOOD COMFY TO RIDE YOU FEEL SAFE WHEN RIDING ALL ROUND WOUL RECOMEND
Affectionately dubbed, Sarge...I Love my i7 pro. Quite easily one of my favorite all time purchases. The town I live in is fairly small and this bike covers all ground.
I love the vitilian ebike,it is durable and perfect for me and it came pre assembled which makes it easier for to set up.
The bike was delivered in just a few days the box had a hole in it from the shipper but the bike had no damage.
Enjoying the freedom this bike gives. Easier to use than the larger e-bike I have used
Ordered this bike online at the recommendation of a close friend, and it arrived promptly. My friend assembled it and we have thoroughly enjoyed biking together. It fits me perfectly, and every detail of the bike has been well thought out, and easy to navigate. I will enjoy using this bike for years to come!
I am extremely disappointed with Vitilan’s customer service. I arranged a return and the items were collected over a week ago, yet they still refuse to process my refund. Their excuse is that the items haven’t reached their warehouse, but that should not be my problem—especially since I no longer have the products in my possession. It is completely unacceptable for a company to delay refunds in this way. I fulfilled my end of the return process, but Vitilan continues to hold my money without providing a clear timeline or resolution. This behavior is unprofessional and shows a lack of respect for their customers. I strongly advise others to avoid this company. A reputable business should handle returns and refunds fairly and promptly, not leave customers out of pocket and chasing after what is rightfully theirs.
Like anyone, I was a bit nervous about spending this much money for an ebike, but once I got it assembled and got on it for the first time, I was super excited. This thing is a beast! I love it's speed and different modes of assist. Very bright headlight and get this, I put about 40 miles of brutal riding on it and the battery was still on full charge. I am absolutely amazed at how great this bike performs.
Customer service was great and I love my bike !
THEY ARE TERRIBLE WITH SUPPORT. NO WAY TO CONTACT THEM BUT EMAIL?? No phone support, so emailing back and forth VERY annoying!! Then they tell you to take it to a bike place to get service?? WTH? Would NEVER recommend or buy again!
Love our new bikes. Ordered and received within a week. Emailed updates throughout. Thank you Vitilan *****
Great bike , very quick & better than i thought once it arrived, battery good & lasted a long time, been a month and still very happy no issues so far.
Love, love, love my Vitilan i7Pro! It's fast, it looks fab (colour green and gold); I've had several comments on how smart it looks when riding it. Customer support were great, very quick to respond when I had some questions about setting it up. The build quality seems excellent, and overall very comfortable to ride. Highly recommend.
Love this bike, the Vitilan U3. Once assembled, had a few queries, contacted Vitilan by email and they responded and resolved the issue!!! Really pleased with the service.
I was doubtful about purchasing after reading some reviews on here. The communication and delivery was spot on. The bike is excellent, all as described, very happy with the whole experience.
Pleasantly surprised – Vitilan U7 Step-Thru is a beast! I was a bit nervous ordering as I hadn’t heard of Vitilan before, but the U7 Step-Thru has seriously impressed me. Build quality is solid, it looks great (I went for black), and it feels really sturdy and well-made. The performance is brilliant – fast and smooth, with a top speed averaging around 28mph. It’s also really comfortable to ride. I’m 6ft 2 and it doesn’t feel too small at all – fits me great. Delivery was quick and well communicated, and the packaging was secure and tidy. Overall, I’d happily recommend this bike to anyone looking for a quality e-bike without the silly price tag. I’m already eyeing up the T7 as my next one!
I purchased a T7 Pro from Virilan UK website annout 6 months ago. Everything went as planned. I was kept updated as to the delivery date. The delivery, once in the UK was completed by Arrow XL. My bike arrived very securely packaged in a huge cardboard box. I was relieved to see the box was in perfect condition and had obviously been transported very carefully. Once all the protective packaging was removed my bike was fairly straightforward to assemble. The T7 pro certainly has plenty power. At level 5 on pedal assist you need very minimal effort to feel as if you are accelerating at full throttle. I find I don’t really use or need the hand throttle unless off road on very uneven ground where the pedals might bottom out. Although there is plenty power, from standstill it is not quite so impressive. The power delivery is quite progressive, so it takes a while to get into its stride. For that reason trying to negotiate a steep incline from a standstill can be a problem. Once on the move and up to speed, it will climb with ease. The combination of the excellent suspension and fat tyres makes progress over rough ground very easy and comfortable. The fat tyres do however feel rather strange when cornering even on smooth surfaces, but it’s something you just get used to. Obviously, this e-bike is not strictly legal for use on the road in the UK, but if ridden sensibly ( best to keep it at level 3 max on the road) no one is likely to bother you. Overall I have been very pleased with the bike. At my age, I need a bit of pedal assist. For the money it seems good value. Like so many other similar bikes it is very heavy. This is something to bear in mind. You don’t want to be trying to lift it anywhere. It’s certainly not a bike you could transport on top of your car. Overall it does everything I wanted of it. I needed a bike I could ride on road, rough tracks and across fields. The only thing that could make a big difference would be if it had a different controller that allowed more power to be delivered from standstill.
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