Starting to be not so great….
Reply from Vivid Seats2026-08-06
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
About Vivid Seats
Data updated- Website
- www.vividseats.com
- Category
- Events & Entertainment
- Location
- United States · Chicago
- Status
- Unclaimed
- Last 12 months
- 278 reviews
- Replies to negative
- 71% (22/31)
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Is Vivid Seats legit?
Vivid Seats (www.vividseats.com) has a 4.3 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 82% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
What people say
I tried to transfer a ticket and it…
I tried to transfer a ticket and it didn’t work so I just kept both tickets. A little confusing and unsure how the process worked but other than that it was pretty chill.
Reply from Vivid Seats2026-08-06
Thank you for trusting us with your live event experience and for the high star rating!
Good service
Easy and clear
Reply from Vivid Seats2026-08-06
We really appreciate your positive review. Thank you for choosing us!
Meghan is my rep and she always…
Meghan is my rep and she always provides excellent customer service!
Reply from Vivid Seats2026-08-06
We really appreciate your positive review. Thank you for choosing us!
Easy and fast
Easy to use and got the tickets immediately!
Reply from Vivid Seats2026-08-06
Thank you for trusting us with your live event experience and for the high star rating!
Good luck
Good price !
Reply from Vivid Seats2026-08-06
Thank you for trusting us with your live event experience and for the high star rating!
Everything!
Reply from Vivid Seats2026-08-06
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Tickets received instantly after…
Tickets received instantly after purchase. Easy process.
Reply from Vivid Seats2026-08-06
Thanks a bunch! We're happy we could make your experience a great one.
Still waiting for the tickets and…
Still waiting for the tickets and receiving them on the day of the event is making me nervous as we’ve travelled from the uk and the event is in Denver.
Reply from Vivid Seats2026-08-06
Thank you for bringing up your concerns. Usually, tickets are released closer to the event date as a security measure put in place by the venues, which is a standard practice to help ensure safety. That’s why you might not receive your tickets until the day before or just before the event. We understand this can be a bit inconvenient, especially when coordinating with others, and we appreciate your understanding. If you have any more questions or need further assistance, don’t hesitate to contact us.
Go Braves
Good experience
Reply from Vivid Seats2026-08-06
Hi Vanessa Ashley, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Great time
Everything went well
Reply from Vivid Seats2026-08-06
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
clear listings and prices
Reply from Vivid Seats2026-08-06
We really appreciate your positive review. Thank you for choosing us!
fast
fast, with no issues
Reply from Vivid Seats2026-08-06
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Too many promo specials to deal with
Too many promo specials to deal with, just give me the damn tickets
good service will be buying again
It was simple to order and receive tickets
Reply from Vivid Seats2026-08-06
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Fast
Fast. Was disappointed there was an additional fee when I checked out. I thought that was all supposed to be included in the price.
Reply from Vivid Seats2026-08-06
We really appreciate your positive review. Thank you for choosing us!
Got my tickets super fast and easy!!!
Reply from Vivid Seats2026-08-06
We really appreciate your positive review. Thank you for choosing us!
Seamless transaction
Quick and easy sign up Fast transfer of my tickets
Reply from Vivid Seats2026-08-06
We really appreciate your positive review. Thank you for choosing us!
Would not recommend
Would not recommend , their customer support doesn’t want to help at all. Would not recommend this platform. My game got rescheduled and because it got rescheduled, not cancelled, I am unable to get a refund. Even if the game was in the afternoon on a Sunday to a week day during the day. Only way to get rid of it is selling and we’ll no one wants it even for dirt cheap Honestly worst customer support would never recommend
Reply from Vivid Seats2026-08-06
Hi, we're sorry to hear about your experience. When an event is rescheduled rather than canceled, tickets typically remain valid for the new date, which is why orders are not eligible for a refund. If you're unable to attend the new date, eligible tickets may be relisted for sale. If the event is officially canceled, affected fans will be notified and refunds will be issued. We appreciate you taking the time to share your feedback.
Easy to use and get tickets
Easy to use and get tickets. Good deals.
Reply from Vivid Seats2026-08-06
We really appreciate your positive review. Thank you for choosing us!