Vivid Seats (www.vividseats.com) has a 4.3 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 82% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
Hello! Thank you for reaching out. We understand that receiving your tickets smoothly is very important. Our tickets are sourced directly from the primary market, which sometimes requires you to take additional actions or download an app. This process is implemented by the venue as a security measure to safeguard your tickets. If you need further guidance, our customer service team is here to support you.
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
I wanted 2 tickets- the system gave me one and now you are refusing to assist me. Never ever again
Hi Chris, thank you for your review. We understand that mistakes can happen, which is why we encourage customers to carefully review all ticket details such as section, row, and quantity during checkout to ensure they are placing the correct order before completing the purchase. Since we have an all sales are final policy once the order is placed unless the event is officially canceled, we are unable to make changes. In your case, we can confirm that only one ticket was selected on your end, which matches what the seller has provided.
Thank you for trusting us with your live event experience and for the high star rating!
I purchase tickets for a diamondbacks game and those came through fine. I also tried to get a parking pass through your cite. The parking pass that I was sent was for the wrong location almost a mile away and thus I cancelled the purpose.
Thanks for your review. Upon reviewing your order for the parking pass, we can confirm that the address was included in the notes section, which matches the address on the parking pass you received. We aim to make this information transparent so customers can verify if the parking location meets their needs before completing the purchase. For future purchases, we recommend carefully reviewing the listing details to ensure you select the parking option that best suits your requirements.
Hi there! Thank you for your feedback. We understand how important it is to access your tickets easily. We can confirm that your tickets were successfully sent to your email four days after your purchase, giving you plenty of time to access them. If you encounter any issues in the future, please feel free to reach out to our customer service team at any time. We're happy to assist and ensure your tickets are ready for the event.
Vivid seats is great! i had a nice credit in my account that i wasn't aware of and I think we got a great deal on some great seats11
We really appreciate your positive review. Thank you for choosing us!
Thanks a bunch! We're happy we could make your experience a great one.
Prefer not to provide text
Hi Ron, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Great customer service, made getting our tickets easier when the original transfer email didn’t arrive.
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
I was supposed to get 15% off but it didn’t go through
We appreciate you bringing this to our attention and are here to assist. Please contact our customer service team or reach out via our social media platforms, and kindly provide us with the email you received regarding the promo along with the terms and conditions. This will help us determine if your order was eligible for the 15% discount and assist in resolving the issue.
Hello! We appreciate your message and want to clarify that our tickets are obtained straight from the primary market. Due to security protocols set by the venue, you might be required to perform extra steps or download an app to access your tickets. This process helps protect your tickets from unauthorized use. If you encounter any issues, our customer service team is ready to assist you whenever you need.
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Thank you for trusting us with your live event experience and for the high star rating!
Got my tickets with a little help from the chat
Hi SHELLEY BEESLEY, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
it was great
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
It was good!
We really appreciate your positive review. Thank you for choosing us!
I received the tickets cleanly in a timely manner. I did not like being required to click a link in the email, leading to this review. I try to NOT click links in emails
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
278 reviews matching