Warwick Estates

Claire Lawrence was very helpful on the…

Claire Lawrence was very helpful on the instant chat and resolved my pr

Management pack delays for my late mother’s flat—no communication, constant excuses, “we don’t care”

Warwick Estates recently purchased the company that previously handled the property management for my late mother’s flat in Swindon. Before the purchase, we paid for a management pack to be produced because there is an agreed purchaser. This sale is taking place following my mother’s death, and there are clear timescales for producing the pack once it has been paid for. No notice of the change of management We were not told that Warwick Estates would take over. We only learned about the change when our lawyers chased the previous management agent for the pack. The only communication we received was via an automated email response. Endless delays after our lawyers contacted Warwick Estates Our lawyers contacted Warwick Estates straight away, but since 20 July 2026 we have been constantly fobbed off. It is now 7 August 2026—and we still do not have the pack. We were repeatedly told different versions of the same excuse, including: - it was on the "Property Manager’s desk for review” - it had been approved by the Property Manager - it would be sent by the end of the day - it is in "final stages” and we would receive it shortly - it is approved and will be with us by the end of the day (again and again) Terrible customer service and misinformation When we call, we’re left on hold waiting for over 8 minutes. We are also blocked from dealing directly with the property manager. Every time we speak to someone, we get a different person with a different update, none of which appears to match reality. It feels like we are being lied to or made up answers are being used to keep us waiting. We are losing buyers because of this We have already lost one buyer because of the delay in the paperwork. We are now at risk of losing another buyer due to Warwick Estates’ abismal service, and what appears to be a complete dereliction of responsibilities and due care. Legal threats met with indifference We have threatened legal and financial action if the pack is not received, and the response we received was effectively: “we simply don’t care.” This feels like a prime example of a service provider believing they are more important than the people who pay their salaries. Very very poor.

★☆☆☆☆ Avoid at all costs — shocking incompetence

I cannot begin to describe how disappointed I am with Warwick Estates. My sales pack was mixed up with someone else’s property in a completely different part of the country — I ended up with a stranger’s personal details while my own paperwork was nowhere to be found. This basic error delayed my sale and onward purchase by a full eight weeks. To make matters worse, every single query I raised to try to sort this out was met with an “admin fee” of over £75. It felt less like customer service and more like being charged to clean up their own mess. There seems to be zero accountability here, and it’s baffling that companies like this can operate this way with so little regulation or oversight. My experience was stressful, costly, and completely avoidable. I would strongly urge anyone considering using Warwick Estates to look elsewhere.

efficient and helpful

Tracy was patient and helpful

Therese Armitage was excellent!

Therese Armitage was excellent!! Very prompt, very professional... thanks, John

Accounts Query Successfully Resolved.

I dealt with Therese Armitage in the accounts team today. She was response and provided the detail/confirmation I required.

Donna Kelly was extremely polite and…

Donna Kelly was extremely polite and helpful.

I expect Warwick Estates to respond without further delay and confirm when the Management Pack will be issued.

As of 5 August 2026, I have still received no response from Warwick Estates since 30 July 2026. I have also sent an email to the address specifically requested by Warwick and provided all the relevant details. I am now waiting for them to investigate the matter and provide a meaningful update. Given the urgency of the Management Pack and the delay already caused by Warwick’s outdated bank account details, I hope they will respond promptly and take responsibility for resolving this issue.

As a relatively new client I have…

As a relatively new client I have nothing good to say about the experience we as a block have had. You are unable to speak to anyone unless you have a name of a PM and you cannot reach any management to raise issues. This is not a company I would ever recommend.

Bad service & lack of communication

Bad service & lack of communication The lift keeps on breaking and it takes weeks to be fixed. The building has 15 floors and in this heat it is so hard to walk up and down the stairs. I regularly have to carry 15 kg of equipment, it's just not doable. Bad and unhelpful company.

Rita was very helpful

Rita was very helpful, polite and resolved my query quickly.

Cowboys

Rubbish service they don’t get back and beware of their reputation . This company is also fined in end of 2025. Disciplinary Panel of RICS’ Regulatory Tribunal imposed a disciplinary sanction on Warwick Estates Property Management Ltd (“the Firm”); the sanction imposed included a condition in the following terms: “The Firm has not provided any proof to RICS that it has repaid any of the relevant sum to its clients or that it has paid all or any of the relevant sum to the Lionheart Charity. The Firm has thereby failed to comply with the terms of the condition imposed on it and has: (a) Failed to act with integrity and/or (b) Failed to comply with its professional obligations to RICS. Contrary to Rule 1 of the Global Rules of Conduct 2021 The Firm is therefore liable to disciplinary action under RICS Bye-Law 5.3.2 (c) Finding: Proved Sanction: Removal of Registration and Fine”

Sophie is very reliable person

Sophie is very reliable and always responds promptly. She keeps me updated throughout the process, which gives me confidence that everything is being followed up properly.

Warwick frustrating in general - but Donna Kelly solved issue

Donna Kelly solved an issue very quickly that I'd been having. However the service I received from Warwick in general due to a confusing letter on their part was awful. Definitely worth going on the online chat and speaking to someone rather than emailing back and forth.

Dylan in customer care was excellent…

Dylan in customer care was excellent today with his efficiency.

A QUOTE ON WARWICK ESTATES SITE…

A QUOTE ON WARWICK ESTATES SITE… Why is it so hard to get the basics right? It shouldn’t be this hard—but too often, it is. You chase answers, repeat yourself, and still feel unheard. All you really want is a managing agent who listens, keeps you in the loop, and gets things done without the runaround. It’s not asking for much—it’s just what good service should be. UNQUTE This is my experience for almost a week trying to get some information and HO talks to building manager and tell each what they’ve done. HOW EVER ALL I WANT IS SOME HISTORICAL INFORMATION OF THEIR TRADESMEN ACTIVITIES…..TALK NOT MORE EMAILS TO ME PLEASE I AM BUSY AND EXPECT EFFECTIVE BUSINESSLIKE RESPONES THAT RELATE TO MY SPECIFIC ENQUIRY.

Therese Armitage was very helpful and…

Therese Armitage was very helpful and the response time was excellent.

Excellent customer service

I received excellent customer service from Jade and Courtney. They resolved my issue by the following day and most importantly kept me informed of the progress. Communication was excellent, and had a real human touch.

Needed a little help this morning with…

Needed a little help this morning with my account so chatted to Emma Fleming on the help desk. Problem quickly solved. Good service