Warwick Estates

Expert and professional

Expert and professional, I cannot recommend Warwick highly enough.

WARWICK ESTATES ….NO CALL BACK 4 days…

WARWICK ESTATES ….NO CALL BACK 4 days later. Unable to get through today went to voicemail….what do I do as I need vital information regarding a dispute. Unable to get phone call from site manager. Not good for anxiety. Help. UPDATE 28 JULY…….YES STILL WAITING!!!!!? BELOW HEADLINE BANNER AT WARWICK ESTATES WEB SITE. ‘Frustrated with poor communication, rising service charges and being left in the dark? You’re not asking for much. Communication isn’t a luxury!’ AT WARWICK ESTATES IT IS A LUXURY

Really helpful and issue resolved…

Really helpful and issue resolved quickly. Dylan was extremely helpful and resolved the problem immediately

Great estate management company

Warwick has been the estate management company for the block of flats where I live in for the past 3 years. The general experience has been very positive - whenever I have questions sent by email or requests lodged on their portal, the response has always been very quick. I'm going through a sales process at the moment, and the property manager has been very helpful and always answers emails swiftly with thorough and detailed replies to enquiries / questions (special thanks to Kevin, as well as Elle). It's been a very pleasant experience for me, much more so than some other estate management companies I'd dealt with. Would highly recommend.

Awful building managers.

Awful building managers. I have lived in a block managed by this company and it has been horiffic. Firstly we have 2 cctv cameras in the lobby and have had an ongoing package thief for a year. Not only did Warwick say they "don't have time" to look at the footage (when i dated adn time stapemed it) they also said "it's not their concern." They simply do not care. The police also got involved but due to their non cooperation nothing was done. This is still on going We also have random people breaking into the building, sleeping in the lobby, stairwell and Warwick do nothing about this. No security no nothing. On going noise complains with tenants now throwing partys on the balcony as they know warwick wont do anything. The lifts constantly beibg broken and taking weeks to fix. a sever lack of care

Worse than Anthem management didn't think that's possible

They took over from Anthem Management who I thought have the worst ever service as a property management company but at the moment they are not responding to emails or phone calls. Charges coming through without information. The government need to stop these management companies taking money and doing nothing in return. I HAVE ALREADY SENT THAT EMAIL ADDRESS NUMEROUS EMAILS AND YOU FO NOTHING STILL

Dylan was extremely helpful

Dylan was extremely helpful, he solved my issue straight away, excellent service from this gentleman

Very Helpful Customer Service

I had a long call with Therese Armitage as I had to verify Warwick's new bank details for three accounts for a Company who has a property at County Hall. Therese was extremally helpful and patient as we worked through the different accounts. Thank you

Always polite and professional

Raised a ticket issue via their chat…

Raised a ticket issue via their chat line. Communicated with Claire Lawrence who picked up my message instantly and dealt with my query very efficiently. Very happy with the service. Thank you Claire.

Therese Armitage was absolutely lovely

Therese Armitage was absolutely lovely, understanding and quick at resolving my query that had been stressing me. I am grateful for their consideration.

Therese was very jolly and helpful…

Therese was very jolly and helpful explaining how this works! She was very patient with me and I thanked her for that!

Dylan was very helpful.

A quick chat regarding building works

A quick chat regarding building works I spoke with Ashley concerning works that are scheduled to take place in my building. She quickly took my information and was able to put me in touch with my building's manager, right away. Friendly service and very helpful.

Very helpful staff

I am so glad that I managed to get my enquiry solved quickly. I was dealing with Tracy and she couldn’t have been more helpful, plus clearly explaining the situation. Tracy made sure the issue with my email address was resolved and that I received my welcome letter. Very professional thank you.

Hi i really appreciate Elle Tona…

Hi i really appreciate Elle Tona respond my email quickly and resolve my problem thank you very much for Elle

Request for pet permission

We'd asked for permission to have a pet, pursuant to the terms of our leasehold. Rachel was quick and efficient in getting the paperwork done and over to us. We can now take that to the shelter to demonstrate that we are allowed to keep a pet. There was no fee charged for this service.

Excellent Customer Service

My call was answered promptly by Dylan who was extremely helpful. He answered my query and emailed the information needed immediately. The call cut off during our conversation and he phoned me back straight away. Thank you Dylan, your help is much appreciated.

Great Web Chat Facility

I am new to Warwick Estates and was trying to get onto their customer portal. I used the web chat facility and the agent, Dylan, was very quick to respond and was very efficient helping me to log-in within a couple of minutes. Not the usual BOT simply following FAQ script.

Some staff appear to be unprofessional and impolite.

What's Warwick's standard operational model or backup coverage policy? I have been attempting to resolve a time-sensitive matter with my property manager for a month, receiving only brief or non-existent communication. When the manager is on leave, there is no effective backup, and the office appears to struggle to provide basic service continuity. When I called the customer service hotline to escalate this, the experience was incredibly unprofessional. The representative repeatedly interrupted me, ignored my requests for a solution, and insisted, 'there is nothing I can do' or just 'raise a ticket.' Despite me noting that the regional manager has been on the same email chain I mentioned for a month, I was met with complete dismissal. When I asked if the firm is unable to operate or provide service when a single property manager is out of the office, I received no coherent response, only further dismissiveness. There may be no apparent protocol for escalation or coverage at this firm. The lack of accountability and the dismissive attitude of the service team have been deeply frustrating and worrying. I strongly urge the management to review their personnel arrangement procedures and customer service training immediately. Many issues are urgent, and giving customers a "I will have the property manager call tomorrow" is unprofessional when you have staff members who are at work and not on leave. I called customer services at 2pm and did not expect 2pm is already a cutoff time to get connected to a regional manager backing up her subordinate who is on holiday.