wavlink.com (www.wavlink.com) has a 4.2 out of 5 rating on OK.one, based on 82 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 31% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being extremely helpful, polite, and quick to resolve any questions or technical problems. People purchasing these tech devices state that customer service representatives go out of their way to ensure completely satisfactory solutions. Some reviewers were not happy with product reliability, noting that certain devices malfunctioned or stopped working properly after a short period of use. Additionally, a small group of people experienced frustrating delays, communication gaps, or unexpected difficulties when attempting to reach customer service for urgent assistance.
Auto-generated from all reviews of this business. For reference only.After 2 month from a purchase the device i ordered stopped working, i've contacted the costumer service and they provide a solution asap. They send me a new one cause the problem i had wasn't solvable in other ways. The new one arrived in less then a week and now it's working fine!!! If you consider buy something from them for me is a big thumb up, just for the service i had was worthy in every cent i spent!!!
Very solution-oriented and customer-concerned. Follow up is top-notch. A testament to true service delivery. Thank you.
Customer service is excellent. Had a problem with a WiFi booster. They went out of their way to assist me and to arrive at a satisfactory solution.
stay away from this business they are rude they will try everything not to return your money after I returned product which cost me more.
Fast response time and only a few questions. Shipped a replacement for our defective antenna straight away.
Your support team responded to my email regarding my external end point failure within one day. After following their instructions and providing proof of purchase I received a free shipping label in my email. A replacement device was shipped as soon as UPS checked in my package.
When I inquired I received a quick return with infomation to help. After several emails and photos I received a suggestion that allowed me to finish the setup on my router. Great Service and the router is much better than the one I replaced..
The customer service was great. They were responsive and communicated clearly by email. My product was still under warranty though I didn't want to replace it if I didn't have to. They provided troubleshooting options for the problem I was having though I did not have any luck and they had sent a replacement unit under warranty.
Clear instruction. Consitant replies and thorough knowledge of thr syste. To get it fixed.
Contacting customer service was easy. The person who followed up with me was very thorough, and I was able to get my defective item replaced faster than expected. In short, my after-sales service experience was a success! Congratulations to the customer service team! Despite my equipment breaking down within the warranty period, my experience with you made the unfortunate situation much easier to bear. Thank you for your outstanding support!
Very fast, friendly and professional after sale support. Highly recommended. Thanks
Outstanding customer service 10 out of 10
Helpful with questions and very prompt responses.
Extremely helpful and responsive technical support.
The Wavelink people were very supportive and helpful throughout the entire process of replacing the battery charger. Wish more companies took the time to keep their customers informed and satisfied.
Very helpful and quick to fix the problem I encountered. Very satisfied
Instant resolution! They replaced my faulty device free of charge! All it took was me answering their questions detailed in a simple succinct email - 1 email exchange and my new device was on its way … all this done within less than a week.
Product died at 1 year (powers on, but no ports worked). Quick discussion with their tech support led to a new one being sent out (and they refunded the amount to send in the broken one). I'd prefer that it hadn't died, but the service was definitely a positive
Excellent and very responsive customer service. Thank You
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