Great after sales service
Unfortunately, our AX3000 stopped working in winter. After explaining the issue to the support, they sent us a new one immediately. We just had to send the faulty one back.
About wavlink.com
Data updated- Website
- www.wavlink.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 69 reviews
- Replies to negative
- 31% (5/16)
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Is wavlink.com legit?
wavlink.com (www.wavlink.com) has a 4.2 out of 5 rating on OK.one, based on 82 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 31% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being extremely helpful, polite, and quick to resolve any questions or technical problems. People purchasing these tech devices state that customer service representatives go out of their way to ensure completely satisfactory solutions. Some reviewers were not happy with product reliability, noting that certain devices malfunctioned or stopped working properly after a short period of use. Additionally, a small group of people experienced frustrating delays, communication gaps, or unexpected difficulties when attempting to reach customer service for urgent assistance.
Auto-generated from all reviews of this business. For reference only.What people say
Fast resolution
Great support
Great support, thanks for the help!
Stands Behind the Product
Customer service was fantastic. I unfortunately got a unit that went down shortly after being installed. I called, they diagnosed and then sent me a replacement. I like a company that stands behind their product.
Not having to insist to get a response and them being so efficient is a huge plus.
I had a problem with one of their products under warranty and contacted them by email. I was a little skeptical seeing that the contact was in the USA and I'm in Spain, but they immediately helped me try to fix the problem, and when they saw that it wasn't working properly, they offered to replace it. In less than three days, I had a new product in my hands.
Great customer service
Great customer service. Fast resolution. Awesome products!.
Outstanding customer service…
Outstanding customer service assistance! I had an issue with my original WL-UMD28, contacted customer service, and they responded the same day and resolved my problem quickly. This does not happen often after the product has been delivered. Highly recommend the WAVLink as well. It was easy to install and use on Windows 11 platform - true plug&play.
great support
Support worked with me and gave me many suggestions.
Fast response good service
Fast response. Good service
They made good on their word
They made good on their word. I'm appreciative and thankful.
I had a problem with my Wi-Fi adapter
I had a problem with my Wi-Fi adapter. I sent an email to the company. They replied almost instantly, even though there is a 6-hour time difference. Within four days, they sent me a new Wi-Fi adapter free of charge, which solved my problem. The person who replied to my emails was very polite and friendly. I felt like I was a “premium” customer. 5/5 stars.
Great Product. Exemplary Service.
I was impressed and pleased with my UTD45 until the day it stopped working. Things happen. After contacting customer service, I was issued an expedient replacement. I can only say that the service accommodation and responsiveness was the best I have dealt with in a few years from any company. They are top notch.
Quick response to a resolution basically instantly!
Well, I instantly got a response about my troubles and with some pictures of my unit, troubled parts and recipt looks like I have what I need coming within minutes of my response. We will see if it arrives but I'm pretty sure it will. Lots of thumbs up!
wavelink help
the person who helped me from another country was so good explaining in detail how to connect my wavelink to a new modem, have had it for a few yrs but i couldnt get it to work/connect, thank god for facebook with pictures sent, my daughter suggested it, happy stress is all gone as im elderly and dont cope well with digital things,cant thank your staff and lifetime support freely given
solved my problem in one message!
Great Customer Service
The customer service is very responsive and quick in solving post sales issues.
WavLink support
WavLink support, was very quick and resolved my issue fast and had a replacement on the way before I know it.
Good service
Good service, prompt responses that were detailed
Excellent after sales service and very…
Excellent after sales service and very good products.
Complete satisfaction
The customer service was extremely responsive. After troubleshooting did not resolve my charger issue they replaced it in a timely fashion.
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