Way

Hi Ryan, Thank you for your wonderful feedback! We're so glad to hear that Tom was able to help you reschedule your parking dates. We'll be sure to share your kind words with him. Thank you for choosing Way—we appreciate your support and look forward to serving you again! Team Way

Hi Mary, Thank you so much for your wonderful review! We're delighted to hear that you had a great experience and found our service to be fast. Your kind words mean a lot to us and motivate our team to continue providing the best possible service. We truly appreciate your support and look forward to serving you again on your next trip! Team Way

Hi Mari, Thank you so much for your continued support! We're truly grateful to have earned your trust over the past 5+ years. It's wonderful to hear that you love our service and find it accessible. Loyal customers like you mean a great deal to us, and we're committed to providing you with the same reliable experience for many years to come. Thank you for choosing Way.com, and we look forward to serving you on your future trips! Team Way

Hi William, Thank you for sharing your feedback. Our parking prices are based on demand and availability, so rates may vary depending on the location and travel dates. The location you booked, EZ Way Parking near EWR, is a valet parking facility located approximately 2.5 miles from the airport and offers 24/7 shuttle service every 15–20 minutes. These amenities are reflected in the parking rate. We also offer other parking options at different price points. However, lower-priced locations may have fewer amenities, such as limited or no shuttle service or a greater distance from the airport. We appreciate your feedback and hope this provides some clarity regarding the pricing. Team Way

Hi Vincent, Thank you for your kind review! We're delighted to hear that you appreciated our attention to detail. Providing a smooth and reliable experience for our customers is always our goal, and your feedback means a lot to our team. Thank you for choosing Way.com. We look forward to serving you again! Team Way

Hi Sara, Thank you for your wonderful review! We're so glad to hear that Caleb was able to provide amazing and helpful service. We'll be sure to share your kind words with Caleb—they'll truly appreciate the recognition. Thank you for choosing Way.com. We look forward to assisting you again in the future! Team Way

Hi Nadine, We're sorry to hear that the QR code did not work and that it caused additional stress during your trip. Thank you for bringing this to our attention. We will share your feedback with the parking location so they can review and improve the check-in process. In some cases, the reservation needs to be verified by the front desk staff before parking access can be granted. We appreciate your patience and thank you for taking the time to share your experience with us. Team Way

Hi Lynn, We're sorry to hear that your experience left you feeling this way. The additional vehicle charge is determined by the parking facility and is disclosed on the booking page before a reservation is completed. The prepaid amount covers the parking reservation, while oversized vehicle fees are collected by the parking facility. As noted prior to booking, minivans and SUVs are subject to a $5 per day surcharge, and large SUVs and trucks are subject to a $7 per day surcharge. We apologize that this information was overlooked and understand how unexpected charges can be frustrating. We appreciate your feedback, as it helps us improve the overall customer experience. Team Way

Hello, Thank you so much for your wonderful review! We're delighted to hear that you found our website easy to use and that our customer service team was able to quickly help resolve your duplicate booking. Providing a smooth booking experience and prompt support is always our goal. We truly appreciate your feedback and look forward to serving you again on your future travels! Team Way

Hi Keya, Thank you for your kind review! We're happy to hear that you found the booking process easy and convenient. We appreciate your feedback and are glad we could make your experience a smooth one. Thank you for choosing Way.com. We look forward to serving you again! Team Way

Hi Paul, Thank you for your great review! We're delighted to hear that you found our service efficient. Providing a fast and seamless experience is always our goal, and we truly appreciate your feedback. Thank you for choosing Way.com. We look forward to serving you again! Team Way

Hi Faustino, Thank you for your kind words! We're delighted to hear you had a good experience. We truly appreciate your feedback and thank you for choosing Way. We look forward to serving you again in the future! Team Way

Hi Warren, Thank you for your feedback! We're glad to hear you were happy with the location. We appreciate you choosing Way and look forward to providing you with another great experience in the future! Team Way

Hi Gigi, Thank you for your thoughtful feedback! We're glad we could assist in resolving the issue with your valet reservation and process your credit. Providing excellent customer service is our priority, and we truly appreciate your patience and understanding. Thank you for choosing Way—we look forward to serving you again in the future! Team Way

Hi Gennie, Thank you for sharing your experience. We're truly sorry to hear about the inconvenience you faced upon arriving at the parking facility. Unfortunately, situations where a parking lot unexpectedly becomes full are outside of our direct control. If we are notified by the parking facility that a lot is full, our team will work to move customers to a nearby available parking location at no additional cost whenever possible. After reviewing your case, we can see that we offered to relocate your reservation. However, because you had already parked at a different location, we were unable to arrange an alternative parking facility for you. We sincerely apologize for the frustration this caused. As outlined in our policies, if you arrive and find that a parking facility is full, please contact our support team immediately before parking elsewhere. We'll do our best to relocate your reservation to a nearby available parking location without any additional charge. We appreciate your feedback and apologize again for the inconvenience. Team Way

Hi Avery, Thank you for your kind feedback! We're so glad to hear that our representative was extremely helpful. We truly appreciate you taking the time to share your experience and thank you for choosing Way. We look forward to assisting you again in the future! Team Way

Hello, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We'd like to learn more about what happened so we can better understand your concerns and work toward improving our service. Please check your email and reply with additional details about your experience. We appreciate your feedback and hope to have the opportunity to assist you. Team Way

Hello, Thank you for your wonderful feedback! We're thrilled to hear that you found the booking process, location, and service to be excellent. Your kind words mean a lot to us, and we're delighted that you were pleased with your experience. Thank you for choosing Way—we look forward to serving you again soon! Team Way

Hi Ihor, Thank you for your kind feedback! We're delighted to hear that you had a very good experience with our service. We truly appreciate your support and thank you for choosing Way. We look forward to serving you again in the future! Team Way

Hi Lance, Thank you for your feedback! We're glad to hear that you found it easy to make your parking reservation. We appreciate your support and thank you for choosing Way. We look forward to serving you again! Team Way