Way (www.way.com) has a 4.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 78% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 65% of negative reviews. Last updated 2026-08-10.
You can only park on levels 5-7 and spaces are a little tight for big vehicles
We arrived to parking garage at 3am so there was no attendant but there were signs saying “airport parking levels 5-7 only” or get towed so we looked for a space there and there were only 2-3 available but kind of tight spaces but we didn’t want to take a chance to get towed. Then we looked for more signs and quickly found them saying where to go for shuttle bus and it was a little bit of a walk but thankfully the shuttle bus showed up immediately and the girl driver was super friendly and she made sure to give us important information for when we come back. Price was fair.
Reply from Way2026-07-06
Hello,
Thank you for taking the time to share your detailed experience! We're glad to hear that, despite arriving early in the morning without an attendant on site, you were able to find the parking area and that the shuttle signage helped guide you to the pickup location. It's wonderful to know the shuttle arrived promptly and that the driver was friendly and made sure you had all the information you needed for your return. We also appreciate your feedback about the limited parking spaces and will share your comments with the parking facility for review. Thank you for choosing Way, and we hope to provide you with another smooth experience on your future travels!
Team Way
APP east to use/plan extra time at hotel for shuttle and checkin
App was easy enough to reserve a parking spot. Just more info about shuttle departure times would be helpful. The Sheraton IAH only runs every 30 MINUTES for departure to airport. Also alot of airline crews stay at the hotel so shuttles can 1be quite full in the morning. Plan to get there earlier than usual. Must go inside to get parking hanger and may have a wait there too...people checking out. Best option is to plan for extra time.
Reply from Way2026-07-08
Hello,
Thank you for taking the time to share your detailed feedback! We're glad to hear that reserving a parking spot through our app was easy.
We also appreciate your suggestions regarding the shuttle schedule and check-in process at the Sheraton IAH location. Feedback like yours helps future travelers plan ahead, and we'll share your comments with the appropriate team for review.
Thank you again for choosing us, and we hope to serve you again on your next trip. Safe travels!
Team Way
If it wasn't for David Cooper I would have lost trust on Way.com
I had a frustrating experience when the shuttle didn't pick me up from airport and after waiting over an hours, I had to take an uber. However, Way.com turned the situation around with excellent customer service. David Cooper was so understanding, responsive and he made sure I was reimbursed quickly. Mistakes do happen but the way David and the rest of the Way.com team handled and resolved the issue increased my confidence in the company. I am very happy with the outcome and will continue using Way.com
Reply from Way2026-07-05
Dear Melaku,
Thank you for taking the time to share your experience! We're sorry for the initial inconvenience, but we're delighted to hear that David was able to assist you and help resolve the situation quickly. We'll be sure to pass along your kind words to him and the rest of the team. We truly appreciate your patience, your trust in Way, and we look forward to serving you again!
Team Way
Turn up and was told the lot is full. Grossly disrespectful
Reply from Way2026-07-08
Hi Lindon,
We're very sorry to hear about your experience and sincerely apologize for the inconvenience. Unfortunately, lot-full situations can occasionally occur due to circumstances beyond our control, such as vehicles staying beyond their scheduled checkout times, which can reduce parking availability.
When this happens, our Customer Support team can often help move a reservation to a nearby parking location at no additional cost. In your case, we understand that you chose to receive a refund when you contacted our support team, and we have already processed a full refund back to your original payment method.
We truly regret the inconvenience this caused and appreciate you bringing it to our attention. Thank you for your feedback.
Team Way
M
Marilyn Mungin · 1 review · Experienced 2026-07-05 ·
★★★★★
Mike was excellent overall
Mike was excellent, knowledgeable, patient and provided me with the best rate.
Reply from Way2026-07-06
Hello Marilyn,
Thank you for your wonderful feedback! We're thrilled to hear that our agent provided you with excellent service and was knowledgeable, patient, and helpful in finding the best rate for your needs. We truly appreciate your support and look forward to assisting you again on your future travels!
Team Way
T
Tomas · 1 review · Verified · Experienced 2026-07-02 ·
★★★★★
I only had one problem last time I used…
I only had one problem last time I used it. Customer service resolved it quick. Never had and issues before or after that one time.
Reply from Way2026-07-06
Hello Tomas,
Thank you for sharing your experience! We're sorry to hear you encountered an issue during one of your reservations, but we're glad our customer support team was able to resolve it quickly. It means a lot to know that your experiences before and after that have been smooth. We truly appreciate your continued trust and look forward to serving you again on your future travels. Safe travels!
Team Way
Ease of reservation process and quick response to confirmation.
Reply from Way2026-07-06
Hello,
Thank you for your kind review! We're delighted to hear that you found the reservation process easy and that your confirmation was received quickly. Providing a smooth and hassle free booking experience is our goal, and we're grateful for your feedback. We appreciate your support and look forward to serving you again on your future travels!
Team Way
I was charged extra by the Parking company (ARB) after making a reservation with Way.com. I have a very small SUV 2009 RAV4 but they insisted it was oversized. Would not let me park until I paid the extra in advance.
Reply from Way2026-07-08
Hi David,
We're sorry to hear about your experience and apologize for the inconvenience.
Additional charges for SUVs are disclosed on the parking location's page before booking. Vehicle classifications, including mini, midsize, and large SUVs, are determined by the parking facility, and they make the final decision regarding any applicable oversized vehicle fees.
While we're unable to override the facility's classification, we appreciate your feedback and will share it with the parking location for review. Thank you for bringing this to our attention.
Team Way
A
Alex · 1 review · Verified · Experienced 2026-07-03 ·
★★★★★
QR code cannot be sent to eWallet.
Reply from Way2026-07-04
Hi Alex,
Thank you for your feedback.
We understand your concern. While the QR code cannot be sent directly to your e-wallet, you can simply take a screenshot of the QR code from your reservation confirmation and save it to your phone or add the screenshot to your wallet for easy access.
If you need any assistance, please contact our Support Team at 408-598-3338, and we'll be happy to help. Safe travels!
Team Way
Great app with a lot of information and very easy to use and keep you informed all the time.
Reply from Way2026-07-04
Hello,
Thank you for your wonderful review!
We're thrilled to hear that you find our app informative, easy to use, and helpful in keeping you updated throughout your experience. Providing a seamless and convenient experience for our customers is our top priority. We truly appreciate your feedback and look forward to serving you again. Safe travels!
Team Way
J
James Lee · 1 review · Verified · Experienced 2026-07-04 ·
★★★★★
All the very Good
Reply from Way2026-07-05
Dear James,
Thank you for your kind review! We're so glad you had a great experience. We truly appreciate your support and look forward to serving you again soon!
Team Way
Hi Tony,
Thank you for your review!
We're glad to hear that you found our service easy to use. We apologize for the issue you experienced with the QR code. If you ever run into this again, our Support Team will be happy to assist you.
We appreciate your feedback and look forward to serving you again on your future travels. Safe travels!
Team Way
L
Linda · 1 review · Verified · Experienced 2026-07-03 ·
★★★★★
Emergency flight and always available.
Reply from Way2026-07-04
Hi Linda,
Thank you for your wonderful review!
We're glad we could be there when you needed us. It's great to hear that our service was available when it mattered most. We truly appreciate your feedback and look forward to assisting you again whenever your travels take you. Safe travels!
Team Way
Easy , convenient … very considerate if flights are delayed or life happens … will continue to use them
Reply from Way2026-07-06
Hello Janill,
Thank you so much for your wonderful review! We're delighted to hear that you found our service easy, convenient, and accommodating. We understand that travel plans don't always go as expected, so we're glad our flexibility helped make your experience a little less stressful. Your kind words mean a lot to us, and we truly appreciate your trust. We look forward to assisting you again on your future travels. Safe travels!
Team Way
The live camera video gate attendant is the best thing ever! No delays, personal care and contact received. I love this system update.
Reply from Way2026-07-05
Dear Customer,
Thank you for the wonderful review! We're delighted to know the improvements made a positive difference to your experience. Your support and feedback mean a lot to us, and we look forward to providing you with the same great service on your future trips!
Team Way
We couldn’t find the place since no address was on the confirmation thus we didn’t park there. Had to use long term parking at pdx.
Reply from Way2026-07-08
Hello,
We're very sorry to hear about your experience and apologize for the inconvenience caused.
Once a reservation is confirmed, a confirmation email with a link to install the app is sent, where you can view your reservation details. Additionally, within 24 hours of your travel, we send another confirmation email that includes the parking address and complete reservation instructions. We're sorry these details were missed.
Our support team will contact you via email to review your reservations and work with you to resolve this issue as quickly as possible. Thank you for bringing this to our attention.
Team Way
Dear Customer,
Thank you for your continued trust and support! We're delighted to hear that your experience was easy, just as you've come to expect. We appreciate you choosing Way and look forward to serving you again on your next trip!
Team Way
I was able to obtain parking very easily, which is great for a non-tech person like me
Reply from Way2026-07-05
Dear Steve,
Thank you for your kind review! We're delighted to hear that you found the parking process simple and easy to use. Creating a smooth, user-friendly experience for all our customers is what we strive for. We truly appreciate your support and look forward to helping you with your future parking needs!
Team Way
I travel a lot and have contact with many customer service agents. Comparing to others I found Noah very professional, helpful , knowledgeable, understanding with plenty of patience. He’s really an amazing human being and represent the company with dignity. Way is very fortunate to have a very dedicated employee like him.
Please pass on my appreciation for being so kind and to the service he provided me. With respect and gratitude, Addis Bekele
Reply from Way2026-07-05
Dear Bekele,
Thank you so much for your thoughtful and kind words! We're thrilled to hear about the exceptional support Noah provided. We'll be sure to share your appreciation with him, recognition like this means a great deal to our team. Thank you for choosing Way, and we look forward to serving you again in the future!
Team Way
Honestly, Way, helps me to find parking lot that is convenient for nearby airport and free shuttle, of course I will tip the driver for handling luggage.
Reply from Way2026-07-06
Hello Yome,
Thank you for your thoughtful review! We're so glad to hear that Way helps you find convenient airport parking with shuttle service, making your travel experience easier. It's also wonderful to know you appreciate the shuttle drivers and their assistance with luggage. Your kind support means a lot to us, and we look forward to helping you with many more trips in the future. Safe travels!
Team Way
