Way (www.way.com) has a 4.2 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 78% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 65% of negative reviews. Last updated 2026-08-10.
Scott professionalism and urgency to assist is absolutely commendable. Scott is truly an asset to your company. This is why I chose to continue our relationship. He is an exceptional service prover for your company!
Thank you, Mr. Scott!!
Reply from Way2026-07-29
Dear Dexter,
Thank you for your thoughtful review! We're delighted to hear about the positive support you received from Scott. We'll be sure to share your kind words with him, they'll mean a lot. We truly appreciate your trust and continued support, and we look forward to serving you again in the future!
Team Way
Easy to order on line. Easy to check in and drop off at hotel. Economical low cost. Will use Way app again.
Reply from Way2026-07-29
Dear Jeannine,
Thank you for your wonderful review! We're so glad you chose Way for your parking needs. Your support means a great deal to us, and we look forward to being part of your future travels. Safe journeys, and we can't wait to serve you again!
Team Way!
I’ve used Way for airport parking in Atlanta numerous times over the past few years. I switched because their total price was consistently lower than the competition. Every experience has been excellent—the booking process is easy, the service is reliable, and everything has gone smoothly. I highly recommend Way and will continue using them for my airport parking needs.
Reply from Way2026-07-29
Dear John,
Thank you for your continued trust and support! We're honored to be your preferred choice for airport parking over the years. Your recommendation means a great deal to us, and we remain committed to providing a dependable and seamless experience every time you travel. We look forward to serving you again on your next trip!
Team Way
We booked at a site that didn’t have a working shuttle. They were able to rebook us but then we missed that shuttle and had to go directly to the airport and they refunded us and handled it all! Terrific customer service from 3 agents we talked to!
Reply from Way2026-07-24
Hello,
Thank you so much for your kind words! We're sorry that your original parking location experienced shuttle issues, but we're glad our team was able to assist with rebooking your reservation and processing your refund. It's wonderful to hear that the three agents you spoke with provided the level of service you deserved. Your feedback means a great deal to us, and we truly appreciate you giving us the opportunity to make things right. We look forward to serving you again in the future. Safe travels!
Team Way
Great application to find parking around airports. They have a wide selection with proper details to select parking that matches ones needs. I used many times and all worked as instructed. Locations are clear and match in real life. Prices are reasonable and services offered are available as decried. ( Availability of shuttle, where to park, operating times ...etc)
Reply from Way2026-07-24
Hello Sam,
Thank you so much for your wonderful feedback! We're delighted to hear that you've had consistently positive experiences using our app and that the parking locations, pricing, and services have met your expectations.
We truly appreciate your continued trust and support, and we look forward to serving you again on your future travels. Safe travels!
Team Way
Dear Customer,
Thank you for your kind words! We're glad to hear you had a great experience with our service. We truly appreciate your support and look forward to serving you again!
Team Way
I had a great experience with Ryan. He was helpful, professional, and made sure everything was handled smoothly. The service was excellent, and I appreciate the time and effort he took to assist me. Thank you, Ryan, for the great support!
Reply from Way2026-07-23
Dear Thomas,
Thank you for your wonderful feedback! We're delighted to hear that Ryan provided you with such a helpful and professional experience. We'll be sure to share your kind words with him, they'll mean a lot. We truly appreciate you taking the time to recognize his efforts and are grateful for your support. We look forward to assisting you again in the future!
Team Way
I reserved parking and then found out I could not park my truck. The app says you can cancel any time before your reservation. Just click the cancel button that comes up with your order details,. There is no cancel button. I called customer service and they said I can not cancel. I guess they make their money scamming people $25 at a time. Use Spot Hero!!!
Reply from Way2026-07-22
Dear Michael,
Thank you for sharing your feedback. We're sorry to hear about your experience. We'd appreciate the opportunity to look into this for you and work toward the best possible resolution. Please reach out to us at [email protected] and mention this review in your E-Mail. Our team will review your case and do everything we can to assist you. We look forward to hearing from you.
Team Way
Dear Customer,
Thank you for taking the time to leave us a review! We're delighted to know that your overall experience met your expectations. Your feedback means a great deal to us, and we truly appreciate your support. We look forward to serving you again on your future travels. Safe travels!
Team Way
Pure bait-and-switch. They ask for your SUV details, then slam you at the lot.
Do not trust this app. Way.com is running a classic bait-and-switch scheme designed to trap drivers when they are at their most vulnerable.
They entice you with low prices and force you to input your vehicle make and model before booking. You enter your SUV, get a quote, and assume your trip is fully paid for. I have used long-term parking spots for years and a spot is a spot—this has never happened to me before. They buried "oversized vehicle" fees so deeply that I didn’t even know it was there on the phone screen.
You only find out you've been scammed when you actually arrive at the parking lot, stressed and trying to catch a flight, only to get slammed with massive hidden fees. What is the point of demanding my vehicle type during booking if the quote is a lie?
What if I came unprepared with no money? What if I missed my flight because they demanded the oversize fee beforehand?
Do not use this greedy middleman. Book directly with the parking lots, save yourself the stress, and delete this app immediately.
REPLY:
I have reached out to you before posting this review, and you only offered me a low-value coupon for my next trip—no thank you.
I paid $68.70 for the parking spot, only to get slammed with an additional $49.66 "oversized" fee at the lot. That is nearly double the original price!
This explanation is a complete cop-out. Your app forced me to input my vehicle’s exact make and model before I could even book. If your system already has my vehicle details and you know the parking lot's policies, there is absolutely no excuse for not displaying the real, final price at checkout.
Burying fees in microscopic text on a phone screen—only to surprise a traveler with a $49 charge when they are trying to catch a flight—is the definition of a bait-and-switch. Stop hiding the fees and start handling your relationship with these garages with actual transparency!
MORE UPDATES: I just learned that the city of New York literally just finalized a massive enforcement action against Way dot com, fining them $200,000 and permanently banning them from listing illegal lots for doing the exact same 'bait-and-switch' and junk fee tactics I experienced!
“DCWP Targets Junk Fees, Bait-and-Switch Pricing, Vehicle Damage, and Theft”
Google the title: 'Mamdani Administration Permanently Bans Way dot com From Enabling Illegal Parking Lots to Scam Consumers'
Reply from Way2026-07-15
Dear Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the frustration and inconvenience you experienced regarding the additional vehicle-related charges. We understand how concerning unexpected costs can be, especially when you are traveling and on a tight schedule.
We would like to clarify that the standard reservation rates displayed on our platform are provided based on the information and pricing set by the parking facility. The parking lots determine their own policies regarding additional vehicle charges, including SUV or oversized vehicle fees.
To ensure fairness for all customers, we keep the standard parking rates separate from vehicle-specific charges. Adding these fees directly into the base rate would result in customers without larger vehicles paying higher prices unnecessarily. We also offer multiple parking options on our platform, including locations that do not have additional SUV or oversized vehicle fees.
The SUV/oversized vehicle charges applicable to a specific parking facility are displayed in the reservation details and are based on the requirements provided by the lot management. These charges are implemented by the parking facility and not by Way.
We truly appreciate your feedback and will continue working with our parking partners to make pricing information as clear and transparent as possible for our customers. If you have any additional questions or would like us to review your reservation details, please feel free to reach out to us at [email protected].
Team Way!
While the staff at the parking garage were very kind and helpful, I am still waiting for a refund on one of my cancellations. I originally made two reservations with the company for parking for a sprinter van and a SUV. Once we arrived at the parking lot, we realized that the sprinter van would not clear the entrance we asked if they could recommend another one of their locations. We were told that we would have to contact their customer service and cancel our current reservation and create and pay for a new reservation. We were told they would refund us for the canceled reservation. I have been going back and forth for almost a month on emails in order to get the refund that is owed to me. They supposedly need to speak with the parking garage, but I don't see how this takes this long. I will never be booking with them and need a refund.
Reply from Way2026-07-16
Hi Daisy,
We're truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience you've faced while trying to obtain your refund. We understand how disappointing it is to have been waiting for nearly a month, especially after following the instructions provided at the parking lot.
Please give us a call at 408-598-3338 with your reservation details. Our team will thoroughly review your case, investigate what went wrong, and provide you with an update as quickly as possible. We appreciate your patience and the opportunity to make this right. Again, we sincerely apologize for the inconvenience, and we look forward to assisting you.
Team Way
Dear Customer,
Thank you for taking the time to share your feedback! We're delighted to know you had a positive experience with our customer support team. Providing helpful and reliable service is always our goal, and your kind words are truly appreciated. We look forward to assisting you again in the future. Safe travels!
Team Way
M
Marilyn M · 1 review · Verified · Experienced 2026-07-04 ·
★★★★★
Paid app $120, had to pay additional $50 when exiting
Paid app $120, when leaving parking lot was required to pay additional $49. Our flight was delayed an hour which added another day, but that should have been $24. Won’t use the app again now that I know I will get a surprise bill at the end
Reply from Way2026-07-14
Hi Marilyn,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced.
In cases where a stay needs to be extended due to a flight delay, we will always try to assist with extending the reservation online when that option is available. If an online extension is not supported by the parking location, any additional day(s) must be paid directly to the parking lot according to their policy.
Since you mentioned being charged an additional amount, a member of our support team has reached out to you by email requesting your reservation number and a copy of the payment receipt for the charge. Once we receive this information, we will review the matter with the parking location and escalate the issue as appropriate.
We appreciate the opportunity to investigate this for you and look forward to resolving your concerns.
Team Way
The ease of reaching a human being was unbelievably easy! The communication was clear and concise. There were no exorbitant wait times or hold times. The agent was kind, upbeat, personable and knowledgeable! What more could you ask for! My order request was recapped and further assistance offered. Keep up the great work, smile, and appreciate every day even the challenging ones!
Reply from Way2026-07-14
Hi Athena,
Thank you so much for your wonderful review!
We're thrilled to hear that you had such a positive experience with our support team. Your kind words mean a lot to us, and we'll be sure to share your feedback with the agent. We truly appreciate your support and look forward to assisting you again in the future.
Safe travels!
Team Way
It was so easy to park and shuttle to the airport. YOu kept me posted on my phone so I could add more time.
Reply from Way2026-07-14
Hi Iliana,
Thank you for your kind review!
We're delighted to hear that your parking experience was easy and that our updates helped you extend your stay when needed.
We appreciate your support and look forward to serving you again on your next trip!
Team Way
G
Gerald Washington · 1 review · Experienced 2026-07-10 ·
★★★★★
Scott was fantastic!!!
Scott was very kind, informative, and professional. Rare superb customer service skills. Thank you!!!
Reply from Way2026-07-11
Hi Gerald,
Thank you for your wonderful review!
We're delighted to hear that Scott provided you with kind, informative, and professional service. We'll be sure to share your thoughtful feedback with him.
We truly appreciate your support and look forward to serving you again in the future!
Team Way
The worst scam ever was quoted $134 when I booked on way.com end up paying $260 at jfk airport they charge xtra for the size of vehicles mine was $7 per day even my car is sub compact. They won’t take credit card only cash if you use debit 10% extra and can go on…..
Reply from Way2026-07-15
Dear Aziz,
Thank you for sharing your feedback with us. We sincerely apologize for the confusion and frustration caused by the additional charges. Please note that onsite operations, including vehicle-related charges and payment policies, are managed directly by the parking lot operator, while we handle the online reservation process.
We would appreciate the opportunity to look into this further. Please reach out to us at [email protected] with your reservation details and receipt from the parking facility, and our team will be happy to review and assist you. We apologize again for the inconvenience and appreciate your feedback.
Team Way
Self check in and out, which is not disclosed. The description is self park. They're parking lot is mostly mud with huge puddles. I had to carry baggage from the self park to the shuttle area as it was too muddy and uneven to roll.
Reply from Way2026-07-14
Hello,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations.
We're sorry to hear about the conditions you encountered at the parking facility. We would like to clarify that this location is listed as an outdoor self-park facility in the parking details. However, we understand that the condition of the lot and the difficulty of transporting your luggage through muddy and uneven areas made for a frustrating experience.
We appreciate you bringing this to our attention and will share your feedback with the parking lot management so they are aware of the concerns regarding the lot conditions and overall customer experience.
Thank you again for your valuable feedback. We hope to have the opportunity to provide you with a better experience in the future.
Team Way
Hello,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us.
Thank you for choosing us, and we look forward to serving you again on your next trip!
Team Way
The best communication that I had with Matthaw was the best and he was very helpful my future plans were with him to book my appointment
Reply from Way2026-07-11
Hi Milad,
Thank you for your wonderful review!
We're so glad to hear that Matthew provided you with excellent communication and helpful service. We'll be sure to share your kind words with him—they'll mean a lot.
We truly appreciate your support and look forward to assisting you with your future bookings!
Team Way
