Wiggle.com

Arriving on time and maintaining a…

Arriving on time and maintaining a professional manner.

Excellent service and price point again.

Good but .........

The LifeLine Essential Torque Wrench Set from Wiggle appears to be well made and well designed. It comes complete with various hex and torx bits plus an 80 mm extension piece. It would be logical to assume that the extension piece would allow connection between the ¼” drive on the torque wrench and the other end would be suitable for connecting to the 1/4” socket on the hex and torx bits. Not so. The other end is a 5 mm hex key which negates the use of the extension piece with anything other than 5 mm hex sockets. Still slightly puzzled.

New Shoes don’t fit 😡

My new shoes arrived late and were too small for me. They are supposedly size 10UK but I can’t even get my feet in them, I’d estimate they are a size 8UK at best. Furthermore I can’t find the return process on the web site.

I placed an order for some black shoes…

I placed an order for some black shoes - I realised once the order was processed that White ones had been submitted. What should've been a really simple login swap over can't be done because apparently once you've placed an order you can't change it. So now I have to wait for the shoes to arrive. Send them back and then reorder the ones I want. Doesn't make sense. Don't make things difficult for people, because what I'll now actually do is just send them back and order them from somewhere else.

Our delivery never arrived leaving me to

Our delivery never arrived leaving me to get in touch with them. They came back to me to say the courier had lost it so I would have to reorder but one of the items was now out of stock. Looking on the website this was not true as it was listed as available. I asked them to order it for me and arrange next day delivery as we needed the item for a bike ride. It has still not arrived so they clearly did not arrange this will now be too late to use VERY disappointing

Customer service is truly dreadful

The sent a faulty product and weeks later they still haven't told me how to get a new one. Every time I email they just send one back saying they're really sorry and they'll tell me how to get a replacement soon. It has been 5 weeks of this so far.

Brilliant service

Jacket a better price than anywhere I looked. Paid for next day delivery and delivered within 14 hours of ordering. Very happy

One of the worst customer service…

One of the worst customer service experience on cycling website. Colors in the images don't match the reality, sizing it totally off (even following their size guide and usual size of the brand. And the customer service seem to find this OK. Clearly the last time I'm ordering on this website as there are plenty of other better ones out there (tradeinn, bike24, deporvillage...)

parcel arrived late and did not fit

parcel arrived late and did not fit. Trying to return items seems to have been made difficult and expensive in order to deter people from doing so. Your returns policy is enough for me to shop elsewhere.

Difficult to return goods…

Difficult to return goods internationally when bought online.

Great fitness and cycling apparel

I bought couple discounted items at good price. Delivery was couple days earlier as expected- great. Delivery options could be better, for example free c+c.

Quick and effective

Poor customer service

Ordered a pair of trainers, paid for 24hr delivery- Evri confirmed they would be delivered today at 9:30, then by 10:30 they advised they could not deliver today? So don’t bother with 24hr service and level of Customer Service from wiggle (via online chat - David) hopeless - I’ll go somewhere else next time.

A Good quality product

Cycling Jacket

Looking for and found a lighweight cycle jacket at a very good price point. Ordered ,despatched and received in a very timely fashion. All round a good experience.

To be honest and fair I always forget…

To be honest and fair I always forget about Wiggle and there brilliant cracking deals and serious service you get. If it’s there in the background you click on it! Maybe it’s time you guys got an app or set up on Amazon? If I’m struggling to find bikey stuff I reach out to Wiggle and it’s there every time. Keep up the good work guys and the best deals around cheers

Matt Read innopropriate comments to disabled person.

Member of their company Matt Read thinks its ok to write "caught you mid w**k there" on a picture of a disabled adult facetiming his mother. I'm sure he thinks he's hilarious but he's just vile. Facebook profile says he works for Wiggle since 2021, he needs social media training.

Ordered delivered three days before…

Ordered delivered three days before date given at initial booking, order as requested and products of good quality. Thanks.

Quickly processed and sent and received…

Quickly processed and sent and received shortly after.