Wisecars (www.wisecars.com) has a 4.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Trustpilot gives them a 5 star rating and that's good enough for me.
Dear Richard, Thank you for your review! We’re delighted to hear that our reputation and positive customer feedback gave you confidence in choosing us. We truly appreciate your trust and look forward to providing you with a 5-star experience as well! Kind regards, Rachel from Wisecars.
Great support. What made it great was the person helping me on the phone. Her name is Hazel. She was extremely helpful, calm, had patience, and knew the answers to all questions that I asked. She was never rushed and was very reassuring. Her English was excellent, as well as her accent. I cannot recommend her enough.
Dear Reuven, Thank you so much for your wonderful feedback! We’re delighted to hear about your positive experience with Hazel, we’ll be sure to share your kind words with her. Providing reassuring and professional assistance is exactly what we strive for, and it’s fantastic to know Hazel delivered that experience so well. Thank you again for your recommendation, and we look forward to assisting you again in the future! Kind regards, Rachel from Wisecars.
Easy to use website. Off-airport availability. Great price.
Dear Helen, Thank you for your feedback! We’re happy to hear you found the website easy to use and appreciated the off-airport availability and pricing. We always aim to offer convenient options and excellent value to make your travel experience as smooth as possible. We hope to serve you again soon! Kind regards, Rachel from Wisecars.
good choice across well known brands and ability to pick up/drop off at different sites
Dear Simon, Thank you for your feedback! We’re glad you appreciated the wide choice of well-known brands as well as the flexibility. We always aim to make the rental process as convenient and flexible as possible. We look forward to welcoming you again soon! Kind regards, Rachel from Wisecars.
Dear Chris, Thank you for your review! We’re delighted to hear everything was easy for you. We hope to see you again soon for another smooth and hassle-free experience! Kind regards, Rachel from Wisecars.
I realized I had put in the wrong pick up time for my rental after my booking was made. I contacted customer support and Mark was helpful in getting my time changed and was also prompt! Thank you Mark!
Dear Connie, Thank you for your kind feedback! We’re so glad to hear that Mark was able to quickly assist with correcting your pick-up time and provide prompt support throughout the process. We’ll be sure to pass along your appreciation to him. Thank you for choosing Wisecars, and we hope you have a great rental experience! Kind regards, Rachel from Wisecars.
I cannot tell you how wonderful it was to meet Hazel when I called in distress with a mistake I had made in my reservation. Hazel was so calming. "We all make mistakes, let me see what I can do for you." and she worked diligently to secure a credit and a correct rebooking for me. I have not had that kind of customer service often in my life and certainly not in years. THANK you, Hazel and Wisecars! what a good find this company has been!
Hello, Thank you so much for your kind words! We’re thrilled to hear that Hazel was able to turn a stressful situation into a positive experience for you. She truly cares about our customers, and your feedback means the world to both her and the entire Wisecars team. Mistakes happen, and we’re so glad Hazel could help make things right and get your trip back on track. Thank you for trusting Wisecars, we’re delighted to have you as part of our community and look forward to helping you again in the future! Kind regards, Rachel from Wisecars.
After having some trouble with the rental car company that we had booked through Wisecars I contacted Peter who was very helpful and managed to progress the situation.
Dear Ryan, Thank you for your feedback. We’re sorry to hear you experienced trouble with the rental car company, but we’re glad Peter was able to assist and help move the situation forward. We’ll be sure to share your kind words with him. We appreciate you choosing Wisecars and hope to provide you with a smoother experience next time. Kind regards, Rachel from Wisecars.
I used Wisecars to book a car rental through Recordgo Barcelona airport. Recordgo lied about not having the car I booked, used all kinds of high pressure sales tactics to force an upgrade, charged 4 times the going rate for cross border fees, then charged my card 1000 euros for crossing a border, refused to answer calls or emails, voided my insurance and unlimited km (which was several more thousand Euros for a long term rental), demanded I return the car several weeks before the agreed upon time. Recordgo will charge your credit card ruthlessly, and is clearly operating in a predatory manner that is not in compliance with Spanish law. I attempted to resolve the issue through Wisecars as well, but they acted as a middle man with no responsibility for the outcomes once they collect the booking fee. Wisecars should not be directing its customers to this type of scam center.
Hello, Thank you for sharing your feedback. We’re sorry to hear that you were dissatisfied with your rental experience. According to Record Go’s policy, which is accepted during the reservation process, you are not allowed to cross the border in the rental vehicle to a country other than the country where you picked it up. The policy also states that unauthorized cross-border travel is subject to a minimum penalty fee of EUR 400, plus an additional charge of EUR 0.25 per kilometre driven. As these terms were accepted at the time of booking, the charges related to unauthorized cross-border travel were applied in accordance with the agreed rental conditions. While we understand your frustration, these charges are determined by the supplier’s policy and are considered valid under the signed rental agreement. Should you require further assistance, please reach out to us at [email protected]. Kind regards, Rachel from Wisecars.
OMG the customer services WAS horrific upon original rental in 2025 AND the rental today to use my credit from prior horrific rental. After email after email telling me try this and try that, what was I talking about? I was clear as day and speak English clearly so they could understand me. Phone calls were just as useless. I finally had a WOMAN answer my call today, she took the time to actually look into the rental and explained that I could not apply the credit for Taxes. Made 100% sense. I thanked her profusely! It took me 4 days and all this frustration to get that answer! DO NOT USE WISECARS!
Dear Stacey, Thank you for your feedback. We’re sorry to hear that you felt frustrated during your experience. According to the notes on your booking, when speaking with our agent, it was explained that there appeared to be some confusion regarding how to make a reservation using the rental credit. Our agent asked for clarification in order to better assist you, however you declined to provide further details and instead requested to speak with a manager. Unfortunately, during the conversation, profanity was directed toward our agent and the call was ended abruptly. We are glad to hear that another member of our team was eventually able to clarify the situation. While we understand that travel issues can be frustrating, we kindly ask that communication with our support staff remains respectful so we can provide the best possible assistance. Kind regards, Rachel from Wisecars.
Dear Pantaleon, Thank you for your feedback! We’re so happy to hear you had a great experience with us. We truly appreciate your support and look forward to helping you again in the future! Kind regards, Rachel from Wisecars.
Allocated me a car which could not be collected because I lacked the correct credit card - despite having the cash available on a debit card to pay the deposit. Unfortunately they only let you know the details of your supplier 48 hours in advance, so it is impossible to cancel the reservation once these details come to light. Despite hiring cars in multiple countries in both Europe and further afield I have never encountered this as an issue - all other companies I have experienced accept both credit and debit cards. This is totally unacceptable and means I have now lost £100+.
Hello, Thank you for your feedback. We’re sorry to hear that you were unable to collect your rental car. However, the payment and driver requirements, including the need for a credit card in the main driver’s name, are clearly displayed multiple times during the booking process and are also included in emails sent after the reservation is made. We understand this situation was frustrating and appreciate you sharing your feedback. Kind regards, Rachel from Wisecars.
Mark at Wisecars was fantastic in assisting me with resolving my long-term rental in Ireland. He was very responsive and followed up unprompted. Overall my experience with Wisecars has been great. Easy process reserving and picking up a car.
Dear Kevin, Thank you for your wonderful review. We’re delighted to hear that Mark provided fantastic support with your rental in Ireland and kept you updated throughout the process. It’s also great to know that your overall experience with us was smooth and easy. We truly appreciate your kind words and look forward to assisting you again in the future. Kind regards, Rachel from Wisecars.
Mark responded almost immediately twice during late hours, and solved my problem. So unlike others where you are stuck with an AI which reiterates the same useless info all the time.
Dear Joachim, Thank you so much for the kind words. We're really glad Mark was able to jump in quickly and get the issue resolved for you. It means a lot to hear that the support felt responsive and genuinely helpful. We’ll be sure to pass your feedback along to him! Kind regards, Rachel from Wisecars.
Dear David, Thank you for your feedback! We’re glad to hear the process was easy to complete. We appreciate you choosing our service. Kind regards, Rachel from Wisecars.
Dear Audrey, Thank you for your feedback! We’re glad to hear you found our website easy to use. Making the booking process simple and convenient for our customers is very important to us, and we appreciate you taking the time to share your experience. We hope to see you again soon! Kind regards, Rachel from Wisecars.
had to make a change to my booking after the reservation: waiting time in line <2 minutes, problem solved in 1 min, confirmation email immediately. Customer service at its best. Really the best customer service experience in car rental for a long time...
Hello, Thank you for sharing your experience! We’re delighted to hear that your booking change was handled so quickly and smoothly. Providing fast, efficient, and hassle-free support is exactly what we strive for, so it’s wonderful to know our team could assist you in under a minute and send the confirmation through right away. We look forward to helping you again on your next trip! Kind regards, Rachel from Wisecars.
Dear Anna, Thank you for your kind feedback! We’re delighted to hear that you found our service good and reliable. Providing a smooth and trustworthy booking experience is always our goal, and we truly appreciate your support. We look forward to assisting you again in the future! Kind regards, Rachel from Wisecars.
Aune! If you ever need help, Aune is your person!! She is very polite, helpful, and patient. Thank you Aune, you are a rockstar!
Hello, Thank you so much for your wonderful feedback! We’re delighted to hear that Aune provided such polite, helpful, and patient assistance. Your kind words and recognition truly mean a lot, and we’ll be sure to share them with her. We appreciate your support and hope to assist you again in the future! Kind regards, Rachel from Wisecars.
It was very easy to make the reservation.
Dear Linda, Thank you for your review! We’re glad to hear that you found the reservation process quick and easy. We appreciate your support and hope you have a great rental experience! Kind regards, Rachel from Wisecars.
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