All works well
All works well. Love the design and AI features . Fast and responsive support
wix.com (www.wix.com) has a 2.9 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 46% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
All works well. Love the design and AI features . Fast and responsive support
I absolutly loved doing my first website on Wix a few months ago, I found it intuitive, straightforward, easy to change /try things, easy to play about, easy to get polished looking results, easy to figure out how to do things or to find out. It is published and looks darned good if I say so myself! I tried a 2nd website last week - and it sent me down AI 'harmony' route- aaaarrrrggghhhh!!! it is the most frustrating, laggy, useless, hard to use, non intuitive, impossibly frustrating wretched thing! and 'harmonious' was not how i was feeling after asking 'Aria' for help!!! I couldn't do the easiest things, like making pics the same size ( and no Aria, the same size in pixels wasn't what I asked for and isn't the same thing!!!) And I couldn't go in to tweak a comma without waiting forever for that stupid bouncy screen to load. Stressful miserable experience. They don't let you move all yr content into old editor, :-( , but it was easier & quicker & better for my overheating brain to ditch the new site & start again on the old editor. Why fix something that ain't broke? Why is AI so woeful? I am not a professional designer, but I was perfectly well able to be a bit creative- why get a machine to do that worse? What is wrong with people doing their own stuff? Is this why resource -gobbling data centers are being built??? Bah to all that!!!
My experience with Wix is that it’s inexplicably random on how it responds various activities and actions in building a website - it seems buggy , laggy and provides an abominable user experience for the hapless customer trying to build a website. My sense is that modern streamlined AI powered web site builder apps have left it in the dust - it’s now two generations old in terms of resources to build a website - it’s just awful.
Hi there, Thank you for taking the time to write a review. We are sorry to hear about your experience. Please reach out to Wix Support through your account and our team will be happy to help. Best, Robert
Building software teaches you a lot about the tools you use. As VeriQal continues to grow, our experience with Wix has been overwhelmingly positive. From getting a professional website online quickly to managing content, blogs, forms, and SEO in one place, Wix has allowed us to focus more on building great software and less on managing a website. What impressed us most wasn’t just the features—it was how quickly we could take an idea and turn it into something real. Every update, new page, and improvement has been straightforward, allowing us to spend our time where it matters most: improving VeriQal for legal professionals. No platform is perfect, but Wix has provided a solid foundation for our online presence, and we’re grateful for the role it has played in our journey. Thank you, Wix, for helping startups like ours bring ideas to life. — The VeriQal Team
I would not do business with Wix websites . They renew automatically and do not allow refunds after you have been charged . The websites they create look like a 6 year old did the work . They also do not have a customer service phone number . Everything is done with Ai because they don’t want to talk to anyone . Very unprofessional company . They only want your money . After that there’s no support .
Hi Rob, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
My model consultation with AMS Global was by far the best I've ever experienced. The founder, Miss Jasmine is friendly, kind and to the point. She empowered and pour into me, the confidence I didn't realize was missing. I am grateful and moving along with my modeling journey with new business knowledge.
Very intuitive interface. High ease-of-use. Payments and payouts clear and simple to understand and setup.
My experience with Wix has been very disappointing. I was charged AUD $30 to activate my website, but the website was never activated. After I contacted customer support, I was repeatedly told that the refund had been sent to my account. However, I have not received anything—not even one cent. Based on my personal experience, I cannot recommend Wix. Please be careful before using this service.
Hi Sulai, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
Though my auto-renew was set to 'off' in subscriptions from the start of the year, Wix has still charged me when they SHOULDN'T of. After trying to contact them, they are trying to lie and say it was me who turned it off AFTER the charge. What?! I've never dealt with such lying thieves in my life!
Hi JC, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
Abysmal website with abysmal experience. They don't let you edit nameservers. Whatever you do, DO NOT use Wix. Buy your domains somewhere else. They will lock you in after domain purchase. Whats more, if you try to make DNS changes on the site itself, they will take 48 hours to take effect! These people are living in the dark ages I had to change the name of my whole website because the domain i purchased got locked by Wix. This site is a scam EDIT : THE REPLY BELOW IS BS. THE HELP MENU ON THE SITE DOES NOTHING.
Hi Ravi, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. Please reach out to Wix Support through your account and our team will be happy to help. Best, Robert
Like many others. Wix had doubled the price of yearly hosting from £100 to £200, auto-renewed my subscription without warning, and are unwilling to refund my money. Without any proper customer support. Shady business practices.
Hi Kash, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
Paid Premium since Nov 2025 still can't complete basic setup, zero support resolution I've been paying for a Wix Premium plan since November 2025 over 8 months now to build a website for my new private practice. In that entire time, I have not been able to complete the basic marketing setup (SEO, GEO,) that should be standard with a premium plan, and I have not generated a single client through this site. When I finally reached a live agent after navigating a bot, a call back request, and an SMS verification step, I was told she had no access to the SEO/GEO features on my site and that only an "Advanced Team" could help contactable by email only, with no timeframe given, despite Wix advertising 24/7 support. When I asked how to make a formal complaint, I was told that also had to go through the same email queue. Wix appears to have no direct complaints channel, which is why I'm posting here. I've now paid for nearly 9 months of a service I have been unable to use as intended, with no working marketing setup and no business results to show for it. I'm asking Wix to: Refund the Premium subscription fees for the period the marketing/SEO features have been non-functional (Nov 2025–present) Provide direct compensation for the time spent trying to resolve this Respond to this directly rather than routing me into another queue Case references: 1006526314 / 1324522648
Hi Muhammad, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have located your support ticket and our team has already reached out to you directly. Please check your email and we will be happy to help from there. Best, Robert
Wix is a tricky and sneaky business. They cheat you out of money by making renewal confusing and then not returning the money they steal from you. Avoid this company. Even when I tried to straighten things out (several times), they still charged me. BAD company
Hi Sara, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
User-friendly website, easy to use, professional look
Used to be easy to use for an idiot like myself but now is impossible to do anything. All they want me to do is subscribe before the page is remotely finished, going to have to find another builder.
Hi Ric, Thank you for taking the time to write a review. We are sorry to hear about your experience. Please reach out to Wix Support through your account and our team will be happy to help. Best, Robert
Although the website is easy to build, it has been hacked a couple of times. The auto renewal before notification and the amount billed was not agreed on, but I guess they will insist on fine print. I have requested a refund, but no word yet. I am sure there are better options out there. Do your research first before signing up.
Hi Pearl, Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Robert
I will give a 0 this side it’s not the best for anyone. Want to take your money do not trust them if you need to create your website find something else This side will take all your money
Hi Rosa, Thank you for taking the time to write a review. We are sorry to hear about your experience. We do not see any recent support tickets associated with the information you provided. Please reach out to us through your Wix account and our team will be happy to help. Best, Robert
Definitely everybody should use WIX. I recommended a 100% Thank you.
Silver Fox Williams Twins Website Thriving on WIX- we have gotten lots of great reviews and hits on our blogs tied to identical twin in USA vs. identical twin pulling for Belgium his wife's home country as part of a World Cup series. I highly recommend WIX to others
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