wix.com (www.wix.com) has a 2.9 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 46% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
What people say
T
Tin Pryce · 3 reviews · Experienced 2026-07-15 ·
★★★★★
Account restrictions
I set up a website and published it with wix, when I came to try and set up google ADS and facebook ADS there was a restriction placed on my account, even though this is the first site I published. Customer service told me to wait 5 days for the system to up date, which turned out to be a waste of time, because the restriction was still placed on my account, wix support asked for proof of ID and bank card and I haven't heard anything from them since and restrictions are still on my site, Ive already paid for website services, the longer this goes on the more im thinking about using someone else. I have emailed them twice and not received a response, I can’t start my business without ads.
Reply from wix.com2026-07-16
Hi Tin,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have located your account and will be reaching out to you directly to offer our assistance.
Best,
Robert
L
Liz Lynch · 5 reviews · Experienced 2026-07-16 ·
★★★★★
So frustrating
So frustrating. Three tickets sitting in queue and I can't see my AI created website. No one will answer the requests for support. On their Facebook page they have stopped access to the already 300+ comments that are complaining about lack of service.
They sent a reply to my review and I have checked everywhere on my email including SPAM. No email No surprise. I'm cancelling and asking for a refund.
Reply from wix.com2026-07-16
Hi Liz,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there.
We look forward to hearing from you.
Best,
Robert
A
Annabelle Jay · 4 reviews · Experienced 2026-07-16 ·
★★★★★
Wix Hotels and Wix bookings do not…
Wix Hotels and Wix bookings do not work. I am paying extra for this feature (and it is the only way my clients can book!) It just does not work. I first raised the issue in may - now July and no updates!!! I can see that others have reported this problem before me so really quite shocked they aren't fixing it.
Wordpress or Squarespace will be getting my business from now on.
Reply from wix.com2026-07-16
Hi Anabelle,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there.
We look forward to hearing from you.
Best,
Robert
P
PK Decor · 1 review · Experienced 2026-07-16 ·
★★★★★
Leaving! No One Can Help You!
I have had a website on Wix now for 5+ years. IT'S AWEFUL! After to talking to 10+ people in customer service NO ONE can fix the shipping calculations on my items! Today I had an order placed and it did not charge the customer shipping and they couldn't figure it out other than the shipping site wasn't available (USPS). There is NO HELP from anyone that knows anything other than what's on the script and one guy today even admitted to this was all he could find in the "help" section. Ha! I could have read that myself! Going somewhere else! Last straw!
Reply from wix.com2026-07-16
Hi there,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there.
We look forward to hearing from you.
Best,
Robert
A website developer platform with its own booking calendar included which is great for what I needed to build my website for. It was easy to set up and it looks amazing. Overall, I'm pretty pleased with the experience.
It’s not a user-friendly site builder. I guess I need something that’s easier to understand.
Furthermore, when I made my purchase, it said I had 14 days to decide whether or not I wanted to cancel. I emailed them within an hour and they indicated that there wasn’t any refunds. So beware of your purchase.
I’m really looking forward to when my subscription expires and I can switch providers.
Reply from wix.com2026-07-16
Hi Jackie,
Thank you for taking the time to write a review. We are sorry to hear about your experience. We do not see any recent support tickets associated with the email you provided. Please reach out to us through your Wix account and our team will be happy to help.
Best,
Robert
Z
Zi · 1 review · Verified · Experienced 2026-07-16 ·
★★★★★
Amazing
Amazing unique handmade jewellery and nails 😍will buy again!
J
Josh · 1 review · Experienced 2026-07-14 ·
★★★★★
Absolutely disgusting customer service…
Absolutely disgusting customer service from one of their workers, second person was actually helpful. An unwanted payment came out of my account PayPal account from a Wix account I do not have access to, and was given no renewel reminders. I asked support to remove my PayPal account, and request a refund as I didn't make this payment or authorize it - and they declined. They took $350 NZD and now I'm having to resolve this with PayPal because they don't want to give the money back. I told them I am moving countries in 2 days, and have no job - this money was meant for me to get to the airport and travel, they obviously do not care about their customers.
You can tell with all the new technology that this is a dying platform, if they are unable to refund this type of money. There are much better no-code builders out there that are 1/10th of the cost of this service.
Completely appauled I have to go through all this to refund a prepaid service I do not use, nor do I have access to.
Reply from wix.com2026-07-15
Hi Josh,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there.
We look forward to hearing from you.
Best,
Robert
J
Janine May · 5 reviews · Experienced 2026-07-14 ·
★★★★★
Great customer experience support | Cannot access my Wix.com account
I have updated my rating because following the review below I was immediately helped by Cale at Wix Support and everything has been resolved very swiftly. It says a lot about an organisation that proactively monitors customer reviews with a view to rectify issues as efficiently as possible. It tells me that the customer experience is as important as securing subscriptions. For this Wix deserves a 5/5 but I'm deducting a star for the number of times I was caught in the loop of identity verification.
Cannot access my Wix.com account because I changed my mobile number!! Been a customer for years with my name and surname in my login email address. I've had to scan my face and passport numerous times only to be sent a notification via email that my name in my passport does not match my account detail - my login email is my name and surname listed in my passport.
I am truly disappointed that the verification is so invasive with a face scan and still no success and no one to speak to. A tech firm should be able to disable the 2-factor authentication and if I have provided you with my face scan and passport and home address then you should be able to unlock my account.
Reply from wix.com2026-07-15
Hi Janine,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have located your account and will be reaching out to you directly to offer our assistance.
Best,
Robert
The website is not responsive. I created it on my laptop. I worked few hours on it and it didn't saved so I had to restart again. When I open the website on my phone, it is not adapting to the device, all the text are on top of other things.
Reply from wix.com2026-07-16
Hi Olivier,
Thank you for taking the time to write a review. We are sorry to hear about your experience. Please reach out to Wix Support through your account and our team will be happy to help.
Best,
Robert
D
Dave · 2 reviews · Verified · Experienced 2026-07-15 ·
★★★★★
Have been using Wix for years but…
Have been using Wix for years but recently their prices are extortionate and fee trapped in their system. Much better and cheaper services out there ..
Reply from wix.com2026-07-16
Hi Dave,
Thank you for taking the time to write a review. We are sorry to hear about your experience. We do not see any recent support tickets associated with the email you provided. Please reach out to us through your Wix account and our team will be happy to help.
Best,
Robert
H
Heidi Hunt · 2 reviews · Experienced 2026-07-13 ·
★★★★★
I have used wix on several businesses…
I am writing this to warn other business owners and web designers before they invest time or money. The recently launched Harmony AI does not function as advertised.The home page loads completely blank. This is not a minor glitch; it is a fundamental failure of a live tool. Wix support has not provided an adequate solution or timeline for a fix, and this is actively impacting my business. Avoid using wix.
Reply from wix.com2026-07-16
Hi Heidi,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there.
We look forward to hearing from you.
Best,
Robert
I don’t recommend. Expensive and they raise the price continually. I wish I had started elsewhere.
Reply from wix.com2026-07-16
Hi Ashley,
Thank you for taking the time to write a review. We are sorry to hear about your experience. We do not see any recent support tickets associated with the email you provided. Please reach out to us through your Wix account and our team will be happy to help.
Best,
Robert
Tried to set up a website and was led to believe it was a full refund if cancelled within 14 days. The website was a load of rubbish and was far from easy to set up as they lead you to believe and it says mailbox is free . I couldn’t set the website up so I cancelled the whole lot within hours and they will not fully refund my money.
I advise you do not use this company to set up a website. I have been trying to contact them for 3 days now and you cannot speak to a human it’s either chat or email and when they reply it’s just a scripted reply
Reply from wix.com2026-07-14
Hi Leigh,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there.
We look forward to hearing from you.
Best,
Robert
Now I’ve finally got my site up im happy but experienced endless amounts of glitches where design tabs wouldnt open when building my site. I had to delete a page and start over just to get features to open without crashing my browser.
It’s not the easiest to navigate definitely preferred the ease of Shopify but Wix offered more customisation of layout which I wanted and they couldn’t offer.
Wix has been a great platform to build my website as I started my business. It offers everything you need to get your website and business off the ground. It is user friendly, although navigation and fine tuning can be difficult at times. I have used the customer portal to collect money for services and been pleased with that process.
c
customer · 4 reviews · Experienced 2026-07-14 ·
★★★★★
Great website platform when you need it BUT…
Great website platform when you need it - easy to use even for a luddite like myself to create a website. However, they don't tell you when your renewal comes up or what it will cost - so do keep an eye on that! Happily I was quickly refunded since I no longer have the business for which I had the site but this is not automatic - all good for my other website which I do wish to keep running but I will keep my eye on when renewals are due.
Reply from wix.com2026-07-14
Hi there,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. We have located your account and will be reaching out to you directly to offer our assistance.
Best,
Robert
s
sarah belleau · 2 reviews · Experienced 2026-07-08 ·
★★★★★
Forms option is horrible
Very expensive. If you are looking to set up anything more complex or use their forms option, stay away!!!!!!
I needed to set up a form that has one and only 1 option selected in each category to move on but as long as you click next twice with the wrong input you can then do whatever you want on the rest of the form multi-page and it just wont actually submit it and puts you back at the beginning in a loop without saying why or what you did wrong. This is apparently how it is supposed to work and is functioning correctly. Spent so long building my site then trying to troubleshoot only to have to now find a new program and start from scratch.
Reply from wix.com2026-07-14
Hi Sarah,
Thank you for taking the time to write a review. We are sorry to hear about the difficulties you have experienced. Please reach out to Wix Support through your account and our team will be happy to help.
Best,
Robert
