XOTIC PC (www.xoticpc.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I bought a computer from this site and the computer took a while to get shiped even tho it said that it was ready to go. First day of the unboxing and the computer didnt work on a Thursday afternoon, so I call next day in the morning so they can help me and they just send me some things I neede it to follow and didnt help at all. So I had to take my new computer to get checked and finally fixed it. When I star playing an old game Left For Dead 2, im the last one to load lol even on my old computer I was like the 3rd one
so i filed for a return and then i decided to upgrade instead and they wont return the full amount, only the value of the PC and they will keep the taxes paid ($380.94) and now the want me to pay $121.75 for the Return. I will keep this computer and burn it.
Reply from XOTIC PC2026-04-10
Thank you so much for taking the time to share your experience with us — and please know that we hear you, and we're truly sorry for the frustration this has caused.
What you've been through is not the experience we want any of our customers to have. A delayed shipment, a computer that didn't work out of the box, troubleshooting that didn't resolve things quickly enough, and then performance concerns on top of all of that — that's a lot, and your frustration is completely understandable.
We want to make this right for you. Please reach out to us directly so we can personally review your case, including the return shipping fee and the tax situation, and find a resolution that feels fair to you. You deserve better than what you've experienced so far, and we'd like the chance to show you that.
Please contact us at [email protected] and we will make sure you're taken care of.
We genuinely appreciate your patience and hope to turn this around for you.
J
J&T w · 1 review · Experienced 2026-04-07 ·
★★★★★
Easy peasy lemon squezie
Wasn't hard to make the custom choices. Like that they took care of compatability issues on making my rig.
R
Richard Rosario · 2 reviews · Experienced 2026-04-07 ·
★★★★★
Excellent Response and Updates
Recieved a very fast response and personal email from the team with xotic. Looking forward to the updates and images of my builds.
L
Lorenzo Barr · 1 review · Experienced 2026-04-03 ·
★★★★★
Great Company and Great Products!
Easy to understand and follow.
J
Justin · 2 reviews · Experienced 2026-04-07 ·
★★★★★
Thith is Legitneth
The information I wanted was easy to find and there were plenty of options to find something in my price range while still being able to add in some upgrades tot he base model. Being able to track the progress of the build and testing was great.
I was looking for a high-performance PC capable of seamless gaming and efficient multitasking. I did extension research, I compared various options based on price, component quality, warranty coverage, and post-purchase support. XOTIC PC offered the most compelling combination of features and value for my needs. What stood out most was the exceptional build quality and attention to detail in their systems. The entire configuration and purchasing process was straightforward, intuitive, and efficient. I'm extremely satisfied with my purchase and highly recommend XOTIC PC."
c
customer · 3 reviews · Experienced 2026-03-10 ·
★★★★★
The sale was great but....
The sale was great. Call and ask any questions with cash in hand and they turn Gen Z on you. I bought the thing called the place said what I wanted and was told to look online. Give me a McDonalds Kiosk for that BS
Reply from XOTIC PC2026-03-11
Thank you for your feedback. We are pleased the initial sale went well, but we regret that our phone support did not meet the professional standard you expected.
Our digital tools are intended to enhance our service, not replace the value of a direct, human conversation—especially for customers ready to move forward with a purchase. We are reviewing this interaction internally to ensure our team provides the high-level engagement our clients deserve.
We would like to make this right. Please contact our leadership team directly at [email protected] so we can address your concerns and provide the support you need.
T
Trey Love · 1 review · Experienced 2026-03-06 ·
★★★★★
Website was great and easy to use
D
Dierdra · 1 review · Experienced 2026-03-02 ·
★★★★★
I had to contact support after I placed…
I had to contact support after I placed my order. They were wonderful and quick to respond.
s
sarah pavlick · 1 review · Experienced 2026-03-03 ·
★★★★★
This company was patient and helped me custom build Sakura with AMD instead of intel consistent communication too. So I cannot wait for my pc I’m too excited.
This company was patient and helped me understand everything I wanted to know.
M
Mikol Henri · 1 review · Experienced 2026-03-01 ·
★★★★★
Great ui
It was really easy, and choosing what went in my pc was really fun/cool
Customer service is top tier. They are quick to respond and help with any questions or concerns. I’ve purchased multiple computers for them and will always return.
L
Luis Santos · 1 review · Experienced 2026-02-23 ·
★★★★★
So far good customer service
P
Pyro Gamer · 1 review · Experienced 2026-02-23 ·
★★★★★
Easy to understand and benchmark to get…
Easy to understand and benchmark to get exactly what my wife needed
D
David Jaramillo · 1 review · Experienced 2026-02-19 ·
★★★★★
It was really simple to choose the pc
It was really simple to choose the pc Ai wanted and how I wanted it 10/10 designs
C
Calvin Davis · 1 review · Experienced 2026-02-20 ·
