XP Health (www.xphealth.co) has a 4.6 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
T
Thomas Sciuto · 1 review · Experienced 2026-08-05 ·
★★★★★
XP - An organization with true vision and service
XP has founders with great vision (no pun intended) and they are focused on making vision benefits accessible, easy to understand, and affordable for everyone. They have superior customer service at XP and they have raised the bar on delivering an optimal and superior overall vision care experience.
Reply from XP Health2026-08-05
We are so thrilled to hear that you recognize our commitment to making vision care accessible and easy to understand for everyone. Providing superior customer service and an optimal vision care experience is always our goal, and your kind words truly motivate us.
I had a pleasant shopping experience, where I was able to find exactly what I was looking for. My order arrived within the week, securely packaged. I ordered glasses for my daughter, but we both love them and can’t wait until next year!
Reply from XP Health2026-08-05
We are so happy to hear you found exactly what you needed and that your order arrived quickly and securely! It's wonderful that both you and your daughter are enjoying the glasses. We appreciate your kind words and look forward to serving you again next year!
This is the worst insurance I have seen so much so that I simply won't renew my eye care insurance if my company retains XP Health in 2027, I hope they don't.
Reply from XP Health2026-08-04
We appreciate you sharing your feedback. We are sorry to hear that we did not meet your expectations. Our team previously reached out regarding the optimization of your lenses, and we have not received a response. We'd love to make this right for you.
J
Joseph G · 1 review · Verified · Experienced 2026-07-29 ·
★★★★★
Online experience was great
Online experience was great. Items arrived fast. No technical issues while using the site. Price was really great.
Reply from XP Health2026-08-04
We're so glad to hear you had a great online experience and that your items arrived quickly. We appreciate your positive feedback on our site and pricing!
There are many frame choices available and customer service was responsive and helpful when i had trouble loading the prescription data
Reply from XP Health2026-08-03
We're so glad to hear you found a great selection of frames and that our customer service team was responsive and helpful when you needed assistance with your prescription!
E
Eric · 2 reviews · Verified · Experienced 2026-07-29 ·
★★★★★
The service was fast and easy
The service was easy, quick, and the discount was fantastic! The virtual try on made it easy to select the pair of glasses that was right for me.
Reply from XP Health2026-08-03
We're thrilled to hear that you found our service easy and quick, and that you appreciated the discount! It's wonderful that our virtual try-on feature helped you find the perfect pair of glasses.
Ordering with XP Health has been a breeze. The customer service is very supportive of resolving issues. The style and process of ordering is simple! The price is extremely fair as well.
Reply from XP Health2026-08-03
We're so happy to hear that ordering with us has been a breeze and that our customer service was supportive. We appreciate you highlighting our simple process and fair pricing!
XP Health has a great selection of glasses and contacts at even better prices, and you can order them from your computer! They provide great service and options.
Reply from XP Health2026-08-03
We're thrilled to hear you appreciate our wide selection of glasses and contacts, as well as our competitive prices! We're also glad you found our online ordering convenient and our service great.
Easy to follow instructions and many options to choose from
Reply from XP Health2026-08-03
We're delighted to hear that you found our instructions easy to follow and appreciated the variety of options available! Thank you for your wonderful feedback.
App on site would not work for measurement of eyes, took over three weeks to get a "kit" to do it at home, then took another 4 to 6 six weeks to get my glasses.. even after speaking with customer service. Not likely to use this service again..
Reply from XP Health2026-08-04
We appreciate you sharing your experience. We are concerned to hear about the difficulties you encountered with our measurement tools, and we understand how frustrating the wait for your kit and glasses must have been. Your order required a lined bifocal optimization, and the kit exchange added significant time to your timeline — we recognize that fell well short of what you should expect from us.
As part of our service recovery, we added complimentary expedited shipping to your order. We are always working to provide a better experience, and hope to win back your trust.
No one knows what they are talking about you call and one person tells you 1 thing and then you call and another says the complete opposite. This has happened every time I have had an interaction and now I just don't call or reach out. I hope my company switches again next year.
Reply from XP Health2026-08-04
We are sorry to hear about the inconsistent information you received and understand how frustrating this must be. We reviewed our support history and do not have a record of you contacting our team directly. We'd be happy to reach out to help clear things up.
XP health is great and super easy to work with. Once I order, the communication and follow up made me feel at ease. Even when I didn’t like the glasses I ordered, they helped me get a replacement at no charge.
Reply from XP Health2026-07-31
We're so happy to hear that you found XP Health great and easy to work with! It's wonderful to know our communication and follow-up made you feel at ease. We're especially pleased we could help you with a replacement at no charge.
I love how detailed XP health is when it is coming to select the model and use the AR to try the glasses . Very great customer service model .
Reply from XP Health2026-07-30
We are so glad to hear you appreciate the detailed experience of selecting models and using our virtual try-on feature. Thank you for recognizing our customer service!
