Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
Is www.yoins.com legit?
www.yoins.com (www.yoins.com) has a 3.1 out of 5 rating on OK.one, based on 813 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-10-24.
Delay on shipment and an email received wasn’t very clear. Bradley sorted immediately through online chat 😀. Will await delivery of items for further review.
Reply from www.yoins.com2017-12-30
Dear Socks Foss,
We are sorry to hear that.
Thank you for your chance to communicate with us and your understanding.Your understanding and support are the greatest encouragement for us. We do our best to improve the service experience for customers.Hope you visit again.
Happy new year!
Best regards,
Yoins team
I ordered my stuff Dec. 11th and have not received my order have emailed several times and no reponse what's so ever and am very upset I spent a good amount of money on several pieces I will be reporting them if not received soon!!
Reply from www.yoins.com2017-12-28
Dear Juanita,
We are sorry to hear that .
Due to the time difference between the countries, it takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
We are sorry about that we cannot solve the problem for you in time.You can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, my name is Iris, who is responsible for handling complaints.If you still cannot solve your issue.Please send email to [email protected] will check that and respond you within 24 hours,please don't worry.
Hope to hear from you.
Best regards,
Yoins team
I placed an order back in early December for Christmas presents and was advised they would be here for Christmas. I still haven’t received and the order status is saying back ordered. This is the first time I have used this company and probably the last.
Reply from www.yoins.com2017-12-25
Dear Jodie Barnes,
We are sorry about that.
We totally understand your mind at this moment. There is a hot-sale item in your order. We are improving this and we offered the stock condition on the product detail package, in this way, you can judge whether the item is in stock or not after you choose the size.
In this case, could you please contact us to check the update information for you?You can contact us via email([email protected]), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html ) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to check that.Hope to hear from you again.
Merry Christmas and have a nice day.
Best regards,
Yoins team
In general not a bad experience. But the process of sending items back is very complicated and time consuming.
Reply from www.yoins.com2017-12-22
Dear Susanne,
We are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
We totally understand your feeling.And we value our customers and adhere to the belief of "customer first".If you encounter any problems with your purchase,please contact us ,and we will provide a reasonable solution to you,please don't worry.
Hope to hear from you again.
Kind regards.
Yoins Team
Order ID 40465907.Express delivery!!
I keep pn receiving emails thay my order should arrive soon, but i cant ever track my parcel, as it says the tracking number which is 2249965480, does not exist...
Reply from www.yoins.com2017-12-20
Dear Talita,
Thank you for shopping Yoins.
We check that your order has been shipped on December 10th by expedited shipping service.Normally, the shipping time is about 5-8 working days(Which does not include weekends).The due date is December 21th.You can track your package via the link,http://www.dhl.com/en/express/tracking.html?AWB=2249965480&brand=DHL.
Could you please wait until the due date,if you still cannot receive the package,please contact our customer and we will process the issue for you first.You can contact us via email([email protected]), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday) to check your order.If you contact us via chat line or call us,please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition,you also can check the status of your order according to the path,”My account-View order-Order status”.
For any further assistance or necessity ,please do not hesitate to contact us.
Hope to hear from you.
Kind regards.
Yoins Team
After waiting a number of weeks with no delivery i tried to track my order, but the website said my email didnt exist, but i was replying to an email sent to me from them. I then contacted customer service and had an immediate response. Although the jumper was posted on 25th october I didnt receive it until 2nd December. Unfortunately the jumper was the wrong colour. When i contacted them again, the response was again immediate and i was told to keep the jumper and they would give me a full refund. So a bit unfortunate with delivery and wrong colour but cant faukt customer service
Reply from www.yoins.com2017-12-20
Dear Julie Robinson,
Thank you for your detailed comment.
We are glad to know that you are satisfied with our service.Sorry about the delay delivery,and we do our best to improve this issue.Thank you for your feedback and understanding.If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Yoins team
Waited 18 days for a top that they said had been dispatched. Eventually got it and the fit is terrible unless you want your bra and boobs to be on show to everyone!!
Have tried on two consecutive days to try and arrange a return, submitted the form and heard nothing. Also tried to follow the return guide that was put on another post but i couldn't find the right link on my account.
Reply from www.yoins.com2017-12-14
Dear Tina,
We are sorry to hear that.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.More details about return policy,you can refer to link,https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you are not satisfied with the items you received, we can arrange to exchange or refund.Please log in your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
We apologize for the inconveniences caused.For any inquiries, please feel let us know.
Best regards,
Yoins team
Order number 37789520, ordered 29th October 2017. Website says shipped, it has not arrived. I would either like to receive the garment I ordered, or I would like a refund please. I did send an email via my account but had no reply. Thanks.
Reply from www.yoins.com2017-12-12
Dear Kirsty Wilkes,
We are sorry to hear that.
In this case,your order might have gone through unexpected problems during its transportation process and we are still investigating this issue with the shipping company.
To express our apologies, we would like to arrange a full refund or a resend your order to you first. If you have contacted us ,we will respond you and process the issue for you as soon as possible.Please don't worry.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
I've still not received any of my orders yet there's dates but no dispatch details and i need these items ive ordered i need them before the weekend otherwise i want a full refund has the communication isn't very good at all plus you cant contact u directly which isn't the best customer service
Reply from www.yoins.com2017-12-12
Dear Kristel B L Mckenzie,
We are sorry about that.
We are sorry about that we cannot solve the problem for you in time.You can try to contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html ) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
In addition, you also can check the status of your order according to the path, ”My account-View order-Order status”.
Hope to hear from you.
Best regards,
Yoins team
Why does it takes so looong time to get my orders???? Other webside can do it on not longer than two weeks, but with you it takes 2months. I order a product in september!! And then i order something in november, dont know why i did that, guess i thought it would be here to my prom in desember. But they did not!!! Regreting everything!!! Im mad, lost much money and time. Please fix your deliverytime or something!!!!!!! Make this a safe place to shop
Reply from www.yoins.com2017-12-05
Dear Celina,
We are sorry to hear that.
The term of international shipping depend on the shipping method and regions.We are sorry about that you have to wait and we do our best to improve this issue.Besides,more details about international shipping policy,please rfer to the link ,https://www.yoins.com/Yoins-International-Deliveries-a-9.html.
In addition,due to the hot sale term,please pay attention the status of stock of items.The status of the restock will show after you chosen the size and colour.
For any further assistance or necessity do not hesitate to contact us. You can contact us via email([email protected]), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html ) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us,please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you.
Best regards,
Yoins team
items have arrived quickly but sizes are not what they say .so now I am trying to send to items back to exchange for the next size but have had no response to my emails .I have filled in some kind of form aswell but no response .They is no returns address or form .
Reply from www.yoins.com2017-11-21
Dear Janice Newton,
We are sorry for the delay replying.
Due to the time difference between the countries, it takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
If you are not satisfied with the items you received, we can arrange to exchange or refund.Please log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) to submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
I was honestly looking forward to the items I purchased and according to the shipping on their site they should be here in a few days and the money has already been taken out yet when I track my order it says they haven’t even shipped it yet. I was really hoping to get them in time for my holiday in a couple of weeks but from the reviews I’ve been reading that doesn’t look likely. I’ve tried contacting them various times and no responses... starting to think it’s a scam or they really don’t care about customer service.
Reply from www.yoins.com2017-11-10
Dear Emily Graham,
We are sorry to hear that.
Due to the hot sale time period, customer's email increase dramatically.We do our best to clean up the accumulation.We sincerely apologize for the delay replying.If you have contacted us,we will be respond you as soon as possible.Hope your understanding.
Because the time difference between the countries, maybe you called us without working time.Please pay attention the working time so that to avoid the unnecessary misunderstanding.
Have a nice day.
Best regards,
Yoins team
The items I did recieve was as expected, however one dress is still not here.
Reply from www.yoins.com2017-11-07
Dear Lise Gunnerød,
Thank you for your comment.
We are happy to know that you are satisfied with our products. Your approval and support are the biggest source of our progress.For other order, please contact us to check the update status of your order at any time.
We look forward to your visit again.
Best regards,
Yoins team
Have placed an order 11 days ago, it has supposedly shipped 5 days ago.... in the tracking it shows - NO INFORMATION! Customer service e-mail - no response... Not even sure why i am giving 2 stars!
The standard answer below that you can see by other people complaining is just unacceptable. My e-mail has not been answered and it is more than 24 hours and your tracking tool does not work. Pls find a way to advise me when my order nr 37279757 will arrive. FB, e-mail, this site... anything would be welcome.
Reply from www.yoins.com2017-11-01
Dear Linda Smit,
We are sorry to hear that.
Due to the hot sale time period and the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us ,we will respond you as soon as possible.You also can try to contact us via all channels of Yoins to check the update information about your order.Such as the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) , the customer service in Facebook or Instagram and so on. Besides, you also can check the status of your order according to the path,”My account-View order-Order status”.
We apologize that you have to wait, and we try our best to improve the service level.
Hope to hear from you again.
Kind regards.
Yoins Team
I was so scared when I ordered from their site since I already bought my order before reading the reviews but its not too bad.. Took 2 weeks to arrive and they kept emailing me through the process telling me what's happening but their tracker link didn't work.
Quality of the clothes aren't the best but it was cheap so can't complain too much, except for this one dress which I was really excited for and in the picture it looked amazing but then when it arrived completely different look.. I looked like Minnie Mouse without the polka dots.
Probably won't order from them again and might just stick with in store shopping.
Reply from www.yoins.com2017-10-05
Dear Suraya Bell,
Thank you for your comment and we are sorry to hear that.
If you are not completely happy with our items,we will refund any items when you return it to us in saleable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
Thank you for your feedback and we try our best to improve the products quality and service level.So that
we would provide more beautiful and high-quality products to you in future.
Hope to hear from you again.
Kind regards.
Yoins Team
Clothes are very small sizes - and quality not the best
What I ordered were perfect for my holiday as I wasn’t bothered about these being ruined the only other down side is the shipping costs are really confusing.
I have had to ask for a tracking code rather than this being automatically provided - I don’t mind this, however this would not work at all on The link that was given until I received a text message on the day of delivery from a Royal Mail.
Delivery came within 7-10 working days as advised so over all average experience with this company. I personally will more than likely not use this company again unless I plan to look for cheap holiday clothes that I will not be bothered about leaving in a different country or throwing in the bin after one use!
Reply from www.yoins.com2017-09-29
Dear Lorraine Agg,
Thank you for your feedback and we are sorry to hear that.
The specific measurement of the clothes are different and they depend on the style and design.To avoid the situation of misunderstanding,we provide this information on the website. The specific garments size will be shown when you just click the size button on each item page. Moreover,there is a size guide on our website to share some tips to help you choose the right size on YOINS.You can refer to the link,https://www.yoins.com/Yoins-Size-Guide-a-46.html.
In addition, if you are not completely happy with our items,we will refund any items when you return it to us in saleable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
Due to we are not responsible for transport.And we ship the order by the logistics company.So that we can not control the delivery time.But we will be responsible for your order.
Thank you for your feedback and we try our best to improve the service level.Hope to hear from you again.
Have a nice day.
Best regards,
Yoins team
I was going to order a shirt online, but after reading these terrible reviews I'm literally afraid to do so. Never seen so many terrible reviews about a company.
Reply from www.yoins.com2017-08-23
Dear Debbie,
Thanks for your attention.As you know there is one one thing can get supporting of everyone.While we will regard all the comments and suggestions as the aim of our service and better our service in every aspects.
Here are several warm tips for products choosing.Hope it can help you.
1)Checking the details of the shipping when you are going to pay for the order.Choose a proper shipping method and pay attention to the shipping time.As for the delivery time, international deliveries may take many days, and it will take 7-25 business days in standard air mail, 7-12 business days in priority air mail and 5-8 business days in expedited shipping service. Hope you can understand.
2) Checking the material of the item in product's details box. As this is a online shopping ,which we can not touch the items,Then we may misunderstand the material of the items via pics;
3)Checking the size details.For the size point, there are several kinds of size style be matched to every item for the items are sold for multiple countries.When you are clicking the size for your order,please pay more attention to the dialog box,and check the detailed data of that size you chose.If you unclear what size you are,you can measure the size of your own clothes with same style,then choose a suitable one according the size guiding:https://www.yoins.com/Yoins-Size-Guide-a-46.html
If you have any other further queries, please feel free to contact us.
Kind regards.
Yoins Team
Only received an answer when reviewing on here. My email was correct so I'm not sure why I haven't heard back until I harassed them for answers. After replying to Yoins I still didn't reply on my current order status and if the OUT of stock shirt I PAID for is substituted for the one I sent to them. They haven't even told me when I should be expecting my package. HELLO!!! Can you please tell me when my package is coming and what shirts are even in it???? Order number 32581013
Reply from www.yoins.com2017-08-17
Dear Sydney,
Thanks for your order 32581013.
All items in your order are restocked, and it will be shipped out within 1 working day.The shipping time is about 7-16 working days.
Sorry for the contacting problem.Sorry we can not show your email Here ,could you check your information of yoins' account or your inbox for you may miss that mail?As the record of your order shows our colleague have contacted you.
We are improving and will offer you a better service and shopping experience.
Thanks for your kind understanding.
Here is the link of contacting ways:https://www.yoins.com/Yoins-Contact-Us-a-33.html
Wish you a nice day*--*
Best regards,
Yoins Team
You place your order and most things are out of stock get an email saying a date the item will be restocked and it keeps getting put back!!
Reply from www.yoins.com2017-07-26
Dear Alena,
We are sorry to cause you some inconveniences due to the out of stock. We can totally understand your mind at this moment. There is a hot-sale item in you order. We are improving this and we offered the stock condition on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Hope you can understand.
We are improving us and will create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you.
Wish you a nice day. (＾－＾)
Yoins Team
Hi, I ordered some items on your website, the problem is that it said " Back order " and I don't really understand what it means, I chose the faster way to have them in Belgium (3-7 days) because I need it before the first of August so I want to know if I ma going to have it soon. My ordre number is 31768512
Thank you, I hope you will reply me.
GOXHAJ Vjollca
Reply from www.yoins.com2017-07-21
Dear Ghj,
Thanks for your message,we have checked your order for you. We sincerely sorry for the back order situation. In your order there is one item is out of stock.About the detail information,we have send an email to you. Could you check your inbox.Thanks for your kind understanding.
We are sorry to cause you some inconveniences due to the out of stock. We can totally understand your mind at this moment. There is a hot-sale item in you order. We are improving this and we offered the stock condition on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Hope you can understand.
We are improving us and will create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you.
Wish you a nice day. (＾－＾)
Yoins Team
Novant
Vakkerlight
Newchic
Coppersoul