Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
Is www.yoins.com legit?
www.yoins.com (www.yoins.com) has a 3.1 out of 5 rating on OK.one, based on 813 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-10-24.
I ordered a dress in December it’s now February 2018
I ordered a dress in December, and as yet I have not received it. I’m a bit Disapointed because I wanted the dress for a Wedding in Januarary 25th. But the dress never came, hopefully when I does arrive? It will do for my holidays in June? Please send my dress, it’s paid for and ready for dispatch according to the tracking, “ready for dispatch” over a month after order? Very slow and unless I get my dress in next week I will be asking for my money back. Thank you.
Reply from www.yoins.com2018-02-06
Dear Carol Lewis,
Thank you for shopping Yoins and we are sorry to hear that.
We check that you have several orders here.In this case,could you please contact us and provide more details about the item which you have not received?So that we can check that and solve the problem for you as soon as possible?
You can contact us via email([email protected]), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html ) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you again.
Best regards,
Iris
Mindy was very helpful in a friendly matter and i could ask her my questions in which she did not mind to answer.
Reply from www.yoins.com2018-02-06
Dear Carol,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service.Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Iris
The shipping time takes too long for South Africa.
Reply from www.yoins.com2018-02-02
Dear Rozanne Pillay,
Thank you for shopping Yoins.
Since we are shipping through logistics companies, we cannot control your order shipping. The shipping term depends on the shipping method and region.However, we will be responsible for your order, please don't worry.If you still cannot receive your order until the due date which we promised,please contact us and we will process the issue to you first.
We apologize keep you waiting.For any inquiries, please feel let us know.
Best regards,
Iris
Quite helpful. Manage to solve my problem in very short time.
Reply from www.yoins.com2018-02-02
Dear Wan Rou,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service.Anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Iris
Clothes did not look as per photos but mindy is a++
Clothes did not look as per photos.
But MINDY was amazing and very prompt and professional. great customer service from mindy
Reply from www.yoins.com2018-01-31
Dear Joanne Wansa,
Thank you for your comment.
We are glad to hear that you are satisfied with our service.Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Iris
Items received were not as expected. Clothes did not fit at all and colors were not as pictured. Mindy at customer service live chat was exceptional in helping me return the items. It was quick, easy and no questions asked for a full refund
Reply from www.yoins.com2018-01-31
Dear Tania Martinez,
Thank you for your comment.
We are glad to hear that you are satisfied with our service.Anything will be ok after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Iris
on the whole still a good experience as they offer a refund for a dress that was delayed by 3 weeks.
thanks to Joshy to help with that
Reply from www.yoins.com2018-01-30
Dear Florence Kayran,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service.Anything will be ok after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Iris
I received the items which were extremely poor quality and have emailed the company 3 times regarding returning them, they have yet to reply. It should not be so difficult to return unwanted items.
Reply from www.yoins.com2018-01-29
Dear Tina Petrou,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Good service but clothes run small and are not well made, but for the price....
Reply from www.yoins.com2018-01-30
Dear Elizabeth P,
Thank you for shopping Yoins.
We are sorry to hear that you are not satisfied with our products.If you are not satisfied with the items you received, we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
Hope to hear from you.
Best regards,
Iris
two out of three items were sent in different size and color. i dono how to return them or i can get my money back or have the correct size sent to me.
it was my first time i order. i am thinking of giving it an other go and order a second time coz i loved the only item that was the correct size. nice quality. i just hope my second order would come with actual sizes i want.
Reply from www.yoins.com2018-01-23
Dear Hala Ajouz,
Thank you for your comment.
If you are not satisfied with the items you received, we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
In addition,about the size issue,the specific measurement of the clothes is different and they depend on the style and design.To avoid the situation of misunderstanding,we provide this information on the website. The specific garment size will be shown when you just click the size button on each item page. Moreover,there is a size guide on our website to share some tips to help you choose the right size on YOINS.You can refer to the link,https://www.yoins.com/Yoins-Size-Guide-a-46.html.
We value our customer and hope that we can build a good communication with each other to solve the problem.Hope to hear from you again.
Kind regards.
Iris
My shipment (order No: 42568622) has yet to arrive but the payment has been taken, I'm worried my money was stolen. I emailed the customer service email but still have not recieved a response.
Reply from www.yoins.com2018-01-24
Dear Kitty.21,
Thank you for shopping Yoins.
We check that the restock have been returned and will be shipped the order to you within 48 hours.You can track the track number in your account later.
For any inquiries, please feel to contact us.You can contact us via email([email protected]), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday).And if you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Have a nice day.
Best regards,
Iris
very difficult to place an order, instructions weren't very easy to follow however I used the online chat for help and 'sunny' was very efficient.
Reply from www.yoins.com2018-01-24
Dear Amy Buhagiar,
Thank you for your wonderful comment.
We are glad to know that you are satisfied with our service.Anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Iris
I emailed and contacted through the app directly multiple times and got no replies. Eventually after many attempts, I finally got through to someone on the live chat - Mindy - and thankfully my order was then swiftly cancelled, which is all I wanted really.
Initial response needs to be worked on, really, but the live chat is great! Responsive, fast and helpful! Mindy was approachable and did as I asked without any hesitation, which was greatly appreciated. Thank you again, Mindy, for all the help! Just glad my order finally got cancelled.
Reply from www.yoins.com2018-01-23
Dear Georgia Pritchard,
Thank you for your detailed and kind comment.
We are glad to know that you are satisfied with our service.Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
There are many mistakes due to the delay in replying.But anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Iris
Still waiting for order but got answers pretty quickly
Reply from www.yoins.com2018-01-19
Dear Sharon Little Howard,
Thank you for your feedback.
We are glad to know that you are satisfied with our service.Anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Iris
I was wondering about my order placed in Dec. 2017 and saw that it was successfully processed but I hadn't heard anything else. Got online and chatted with Bradley and he was helpful with the update.
Reply from www.yoins.com2018-01-11
Dear Karen,
Thank you for your detailed comment.
We are glad to know that you are satisfied with our service.Anything will be clear after a good communication. Thank you for your chance to communicate with us and your support.We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Iris
I ordered something early December to get it for Xmas, the delivery timing was 3-8 days, however I received it a month later. When I spoke online (chat) with a representative of the company they replied that it would get there by 8 January, which was more or less accurate. But I find the delivery timing information on the site not so accurate.
Reply from www.yoins.com2018-01-10
Dear Annemarie IJkema,
We are sorry to hear that.
The shipping term depends on the shipping method and regions. There is a description on our website.More details about the international deliveries,please refer to link,https://www.yoins.com/Yoins-International-Deliveries-a-9.html.In addition, you will check the estimated shipping term when you check out the order.
Since we are shipping through logistics companies, we cannot control your order shipping. However, we will be responsible for your order, please don't worry.If you still cannot receive your order until the due date which we promised,please contact us and we will process the issue to you first.
Hope to hear from you again.
Best regards,
Iris
Reliable company - if occasionally slow with postage time.
Reply from www.yoins.com2018-01-05
Dear Sue Powell-Todd，
Thank you for your comment.
We are glad to know that you are satisfied with us as a whole.Sorry about the delay delivery,and we do our best to improve this issue.Thank you for your feedback and understanding.If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Yoins team
Order placed on 6/12/2017, did not arrive until today 3/1/2018, but company paid a refund as they had not arrived, but when they came I contacted them and arranged payment again as very happy with the products I bought and they were helpful in trying to track the package just disappointing on the length time of delivery.
Reply from www.yoins.com2018-01-04
Dear Mrs cartwright,
Thank you for your detailed and actual comment.
We are glad to hear that you have received your package finally. Since we are shipping through logistics companies, we cannot control your order shipping. However, we will be responsible for your order.Sorry about the delay delivery,and we do our best to improve this issue.
Thank you for your feedback and understanding.If you have any assistance or need, please feel free to contact us.
Have a nice day.
Best regards,
Yoins team
Begin november besteld en nog steeds niks binnen. :-(
Reply from www.yoins.com2018-01-02
Beste Annet Meerstra,
Het spijt ons dat dingen langer hebben geduurd dan verwacht.
Kunt u ons het bestelnummer, uw e-mailadres of uw naam en uw telefoonnummer laten zien in het account yoins.com?
Dan zullen wij de details van de bestelling voor u controleren. ([email protected])
Link naar coctact: https: //www.yoins.com/Yoins-Contact-Us-a-33.html
Ik kijk uit naar uw e-mail.
Beste wensen,
Yoins-team
Dear Lorrianne Channing,
Thank you for your comment.
If you are not satisfied with the items you received, we can arrange to exchange or refund.Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours.Please describe your problem and send us some photos of the defective parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
Happy New Year!
Best regards,
Yoins team
Novant
Vakkerlight
Newchic
Coppersoul