Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
Is www.yoins.com legit?
www.yoins.com (www.yoins.com) has a 3.1 out of 5 rating on OK.one, based on 813 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-10-24.
The follow up of the products is accurate and all your answers are quickly responded in a simple chat. Good organisation! Thanks, Fannie from Yoins
Reply from www.yoins.com2018-05-03
Dear Aimée Van Meensel,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Polly
Great to get a detailed reply from Yelena. Was worried about not having an ETA on my order but have since found out that if one item is on back order your whole order is held. But once I queried where my order was the items were split and the item in stock is now on its way.
Reply from www.yoins.com2018-05-04
Dear Tasha Garrett,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the inconvenience caused in the stocking problems. and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
I was concerned that my order was “processing” for over a week, and I may not receive my wedding shower dress in time... I reached out and Bradley was very helpful. Unfortunately, they do not send the entire order if one item is “out of stock”; however, if requested, they will accommodate and send the in-stock items separately. Ask questions and they will work with you!
Reply from www.yoins.com2018-05-04
Dear Sheri Ackendorf,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Polly
Awaiting for my order to be delivered I contacted customer service!
I had a life chat with Fanny who helped me very very well!
Can't wakt to receive my first order and hopefully I will be as happy with the quality!
Reply from www.yoins.com2018-05-04
Dear Dagmar,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Polly
Bradley was very helpful and put me at ease.
Quick delivery and lovely clothes
Reply from www.yoins.com2018-05-03
Dear Gemma Marie Franceschini,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I'm giving a 2 stars only for shipping and response of enquiries. The items I ordered where very cheaply made, some didn't even look like the advertised pictures.
I will definitely not be ordering from this site again
Reply from www.yoins.com2018-05-02
Dear Lucitta mcleod,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account in computer to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? [email protected]
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email([email protected]), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I haven't received my parcel, but they put in a lot of effort to help me sort things out. After which they refunded me. Thank you for your help.
Reply from www.yoins.com2018-04-27
Dear Amanda Nel,
Thank you for your positive comment.
Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
Have a nice day.
Kind regards.
Polly
They are true to their sizes as well as their delivery status. I was very satisfied.
Reply from www.yoins.com2018-04-28
Dear Adriana Tsoukalas,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Dear Irene,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I did finally receive my order after almost a month....I found that the phone number did not work from Canada and the instant chat was always not available so it was difficult to querie my order. I did get satisfaction from an email that I sent and got tracking information sent to me instantly....coincidentally, my dress arrived the next day. The dress itself is ok, not the greatest of quality, but what can you expect for $25.00.....it looked very much like it was made in China! Not sure if I will order from them again.
Reply from www.yoins.com2018-04-26
Dear Lynette Wallace,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe contact us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account in computer to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email([email protected]), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I received an item from Yoins fairly quickly, however it was not the item I ordered. I ordered a mint green dress and received a black top. I went through the process to the return the item, sending photographs of the item which then took over a week to be arranged. I contacted "help chat" which were very helpful and arranged a full refund and told me to keep the incorrect top. The refund will take 7-14 days so will await this being received. Very disappointed.
Reply from www.yoins.com2018-04-26
Dear Lorraine Stratulis,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
We try our best to improve the service level and create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you. We will reply you within 24 hours if you contact us via email, please do not worry about it.
Hope to hear from you again.
Kind regards.
Polly
Only good if you definitely don't want to return things
The clothing was better than I expected but the sizing was completely off... way too big... and you have to pay to return items to CHINA... minimum £8... so it's a bit of a con
Reply from www.yoins.com2018-04-25
Dear Rosie Skinner,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If the size of the clothes you actually received is not same with the size information we provided. Please send us some pictures to show us the difference. And we will responsible for it if there is over 3cm/1.5 inch inaccuracy of size.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email([email protected]), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Was worried about returning something! But they made it as painless as possible.
Reply from www.yoins.com2018-04-25
Dear Susan Nordquist-Sher,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Ada was very helpful and answered my questions immediately. It was nice to get that kind of service nowadays! My only complaint is that my order is taking a very long time to be delivered. Going on 3 weeks. Ada sent me my tracking information immediately so I am looking forward to receiving them.
Reply from www.yoins.com2018-04-24
Dear Kimberly Batchelder ,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
great help from Bradley. My order is delayed, but i think we got it resolved, with half the order being on backorder, for the time being.
Reply from www.yoins.com2018-04-24
Dear Carina Ohlund,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I would not recommend.
The items received do not look like in pictures.
Reply from www.yoins.com2018-04-21
Dear Raluca,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
The quality of the items was excellent, and delivery was very quick. I would have given 4 - 5 stars, except for the after service. I need to return some items but seem to be jumping through lots of loopholes in order to do this. The process needs to made simpler.
Reply from www.yoins.com2018-04-11
Dear Emma Marks,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to improve the return process.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly
I am concerned. I placed an order well over a week ago and when I look at what stage the order is up to, its says its still being processed. I have emailed customer service 3 days ago and had no reply. I am getting concerned that I am not going to receive my order
Reply from www.yoins.com2018-04-11
Dear Sarah Gronback,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email([email protected]),the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Hope to hear from you again.
Best regards,
Polly
I would like some help placed an order on the 22nd of march they said they would email me I have heard nothing paid with visa how do you get in touch with them
Reply from www.yoins.com2018-04-11
Dear Bette Bell,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email([email protected]),the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Hope to hear from you again.
Best regards,
Polly
Fannie was helpful however it has taken me days and days to actually get through to anyone on the live chat, they were always unavailable. I’ve sent emails and FB chat and there was no response. Eventually I found out one item was unavailable so the whole order was pended. Goodness knows when I would have received it! Overall bad communication Yoins!
Reply from www.yoins.com2018-04-03
Dear Mark Gilbert ,
Thanks for your shopping with our website. Please do not worry. We can check your order for you. Then would you mind show us the order number and the email address or your name you entered in the yoins.com account?
Here is the link of contacting: https://www.yoins.com/Yoins-Contact-Us-a-33.html .you can contact us by email, live chart or telephone.
We can provide a proper solution for you if anything wrong with your order.
Looking forward to your kind reply.
Best regard,
Polly
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