Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
www.yoins.com (www.yoins.com) has a 3.1 out of 5 rating on OK.one, based on 813 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-10-24.
Loved the 2 dresses I ordered
Dear Lucy Phillips, Thank you for your wonderful review. The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future. Have a nice day. Best regards, Polly
Although the item I bought was not what I was expecting they were very prompt and helpful when I asked to return it. Mindy was the woman I chatted with and she was great!
Dear Christina Peck, Thank you for your comment. We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you. Have a nice day. Kind regards. Polly
I ordered an overall online that looks really nice on the model, when mine arrived it was the ugliest thing I have ever seen. I could do house painting in it. It’s big, baggy and the material is awful. I am going to try and return it but have not found a site to tell me how to do returns. Disappointed Judy ☹️
Dear Judy, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html. Please log into your account in computer to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts ,so that we can diagnose the problem quickly and provide you reasonable solution. In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible. Would you mind show us the order number and the email address or your name you entered in the yoins.com account? [email protected] We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email([email protected]), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem? Hope to hear from you again. Best regard, Polly
Asked for refund they are saying the have given it to me the day after I ordered , they sent me an email on 21st April saying clothes will take longer as out of stock still no refund ! Company’s a joke shouldn’t be allowed to trade
Dear Lisa Nunn, Thank you for notifying us of your complaint. We hope you can gave us a chance to explain: Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably.And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the stocking problems. Would you mind show us the order number and the email address or your name you entered in the yoins.com account? [email protected] We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email([email protected]), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem? Hope to hear from you again. Best regard, Polly
I was wondering where I could find the rompers and she brought me right to it. I was really shocked by how fast they gave it to me and I was glad that they were here to help. I think next time they should send whatever they're looking for first and then the link to this that way the customers don't get confused on what to do.
Dear Dana Braun, Thank you for your comment. We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you. Have a nice day. Kind regards. Polly
I ordered 2 dresses, both are very nice! Unfortunately, the one did not fit so I have to send it back for another size. However, I was able to chat with a representative who made it very easy for me!
Dear Gina, Thank you for your wonderful comment. We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again. Have a nice day! Best regards, Polly
Hi there! The products are quite nice on the website so I made a quite big order. Unfortunatey i still haven t got my order and i m quite dissappointed. I still hope i will get it..
Dear Alina Rosca, Thank you for notifying us of your complaint. We hope you can gave us a chance to explain: Your order has been delayed due to the stocking problems and now your order has been split into two orders due to the out of stock items. Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the stocking problems. In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful. We have informed customer service to contact you to deal with this matter, please do not worry. We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again. Kind regards. Polly
I was extremely unhappy and disappointed. It was my first time using YOINS and was so looking forward to my clothes that I ordered 2 months ago. The package didn’t arrive and I had to get a refund. Yuri was very helpful in trying to ensure I still have a positive experience with the company; but I remain disappointed in the fact my package didn’t arrive and is lost.
Dear Deneel Bianca Lotz, Thank you for shopping Yoins and we are sorry to hear that. Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out. If you do not receive the goods until the due date, we will provide a acceptable solution for you. Sorry about the inconvenience caused in delivery, and we do our best to improve this issue. We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email([email protected]), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem? Hope to hear from you again. Best regard, Polly
I ordered 5 items and 4 were back ordered. The one item I received was as described on their site. I received a full refund for the items back ordered because they would not have arrived on time. Customer service was great to help me with all questions and concerns I had with my order. Will be ordering again!!
Dear Shelley Cole Wickline, Thank you for your comment. We are glad to know that you have a good experience shopping with us. Sorry for the inconvenience caused by restocking, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us. Looking forward to your visit again. Best regards, Polly
Service is great and efficient. Unfortunately some items had to be back ordered but cs is more than willing to offer you the money back or even to split the order in two to receive some items quicker than others. Fannie helped me with this. 4 stars for the shipping time, 5 stars for service!
Dear Lina, Thank you for your comment. We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you. Have a nice day. Kind regards. Polly
Dear Lucy Rose, Thank you for your compliment. Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future. Have a nice day! Best regards, Polly
I placed and order and it was processing for a few days! Since I was leaving for vacation and needed the clothes I live chat with Fannie and she was able to cancel one item on backorder and ship me rest expedited! Excellent customer service! Very friendly
Dear Pamela Yepez, Thank you for your wonderful comment. We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again. Have a nice day! Best regards, Polly
Good Quality Clothes arrived in about 11 days because it was an international shipment. However the clothes were good quality and cute. Sizing was pretty spot on and pricing was good. I would recommend Yoins to anyone as long as you have some time to wait for the shipment.
Dear Cave, Thank you for your comment. We are glad to know that you have a good experience shopping with us. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us. Looking forward to your visit again. Best regards, Polly
I had received my items in a while and the issue was resolved quickly and stress free. Thank you so much!
Dear Sarah Rico, Thank you for your comment. We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you. Have a nice day. Kind regards. Polly
My experience with Yoins has been good so far. My package has been lost in transit and with no hesitation they have agree to resend it. Will change my rating to a 5 star if it arrives this time!
Dear Ruth Hicks, Thank you for your comment. We are glad to know that you have a good experience shopping with us. Sorry about the inconvenience caused in delivery, and we do our best to improve this issue. Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, if you still do not receive the goods until the due date, we will provide a acceptable solution for you. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us. Looking forward to your visit again. Best regards, Polly
As far as customer service goes for Yoins, it has one of the most prompt team to ever handle customer issues. Something that no customer wish to find out in this way but at the same time grateful that it was handled the way it was. I purchased 2 pairs of pants that were supposedly for 8-10UK. I normally wear 8's which is why I opted to purchase them in this size. The pants arrived on time however, the sizing was too big. I contacted the customer service team and they were a delight to deal with, I now have a refund and a discount for when I buy the same items in my size. I know that there is a size chart somewhere but if the size choices clearly state that it supposed to fit someone between the sizes of 8-10UK, I would be expecting that it does without having to confirm with the size chart. I think someone needs to debug the size choices to accurately reflect what is being shipped to the customers.
Dear Xela Pil, Thank you for your comment. We are glad to hear that you are satisfied with our service.We are sorry that our size chart didn't reach your expectation. We will consider your suggestion carefully. It is highly appreciated for your suggestion to us and your recognition of our service. Your recognition is our biggest motivation and the greatest affirmation of our work. We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future. Have a nice day! Best regards, Polly
Good shopping experience. Ada made it very easy to exchange out of stock items to other items. But I was unaware that items were out of stock to begin with. Even with the restocking window, my items were still not available.
Dear Ash, Thank you for notifying us of your complaint. We hope you can gave us a chance to explain: Sorry for your order has been delayed due to the stocking problems. Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item.Sorry again for your inconvenience caused by the stocking problems. In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful. We are working hard to improve the service level and provide a good shopping experience for customers. If you need any assistance, please feel free to contract us. Hope to hear from you again. Best regards, Polly
Dear Kristin Doherty, Thank you for your compliment. Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future. Have a nice day! Best regards, Polly
I ordered 2 jumpers which arrived in reasonable time but one was the wrong size. Customer service help from Kimmy was excellent & a replacement was sent immediately. Good service & excellent customer relations. Would use again.
Dear Barbara Blunn, Thank you for your wonderful comment. We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again. Have a nice day! Best regards, Polly
I had to return some items that didn’t fit. Sam was incredibly helpful and helped me organise the return. The refund was then processed really quickly. All the items that I kept are lovely!
Dear Alex Wilson, Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you. Have a nice day. Kind regards. Polly
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