Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
www.yoins.com (www.yoins.com) has a 3.1 out of 5 rating on OK.one, based on 813 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-10-24.
They are very correct, if there is a problem they fix it as soon as they could.
Dear D665f7fe, Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you. Have a nice day. Kind regards. Polly
I was scared about my order and texted them I thought they will not answer but Sam did and he took care of my order now.
Dear Diana, Thank you for your wonderful comment. We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again. Have a nice day! Best regards, Polly
Very disappointed that I had to cancel 3 item on my order due to being backordered and no having them for an upcoming trip.
Dear Christina, Thank you for your comment. We are sorry about the backorder situation and your inconvenience caused. As it's the hot season now, Some items are restocking soon and we will better it soon. If there is anything we can help you, Please feel free to contact us. Yoins yelena
Their response to messages very quick. I appreciate that. Thanks a lot and best of luck. The quality of items were satisfactory.
Dear Yasmeen, Thank you for your recent five-star feedback about our customer service. Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers! Have a nice day. Kind regards. Polly
I had ordered a dress from Yoins that I thought would fit, based off of their size chart, but was really big. However, the customer service rep, Sunny, was a huge help and really responsive and was able to send me a return label for it.
Dear Lindsey Wirsing, Thank you for your wonderful comment. We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again. Have a nice day! Best regards, Polly
Great first experiense and outstanding service! Two items of my purchase was cancelled and when i emailed them the reply was fast and detailed. About sizes the clothes was a little bigger, no complaining, because I could fix it easly by sewing.
Dear Natalie Broman, Thank you for your wonderful comment. We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again. Have a nice day! Best regards, Polly
I was having trouble finding out where my order was and swapping 2 out of stock items for one in stock. Bradley was very helpful and sorted it very quickly and has my items shipped out the next day :-).
Dear K miles, Thank you for your comment. We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you. Have a nice day. Kind regards. Polly
Lovely website and the staff are very helpful.
Dear Jamie Cook, Thank you for your wonderful review. The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future. Have a nice day. Best regards, Polly
I contacts Yoins through the online chat; and right away "Ada" replied and helped with my order. Can't wait until I receive my purchase to judge the quality of the clothing
Dear Laura, Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you. Have a nice day. Kind regards. Polly
I was very unsure if my ordered items would sent early enough so I wrote back to this chat popping up. Just in a few minutes everything was clear and checked up by the company.
Dear Sterchi Hanna, Thank you for your comment. We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you. Have a nice day. Kind regards. Polly
Bradley was excellent in helping me process my return. Cute items and good prices for what's delivered. I will shop again!
Dear Joanna Naylor, Thank you for your wonderful comment. We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again. Have a nice day! Best regards, Polly
Great products!! I love every one that I have received. Takes a bit of time to receive the order but it is worth it. If your product is not available you can choose another product or get a refund. If you choose a refund it is done RIGHT AWAY. Awesome!! My next shipment should be arriving soon!!
Dear Ktrynk Kelly Lynn, Thank you for your comment. We are glad to know that you have a good experience shopping with us. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us. Looking forward to your visit again. Best regards, Polly
Had a problem with my order as some items out of stock. Very quickly resolved by live chat with bradley. Was very helpful and organised for the rest of my items to be shipped immediately.
Dear Abbie Tillman, Thank you for your wonderful comment. We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again. Have a nice day! Best regards, Polly
I ordered a dress for a friend and was very happy with the price and quality of the item. My only reservation, was being unable to know when delivery would exactly be made.
Dear Philip Elkins, Thank you for your comment. We are glad to know that you have a good experience shopping with us. Sorry for the inconvenience caused in delivery, and we do our best to improve this issue. Please note that you can track your order in the "My order tracking" page of your Yoins account. This option is not available for orders shipped with Standard Shipping. And you also can contact us via email([email protected]), send message to Fackbook or Instagram or contact us directly via the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) to track your parcel. Have a nice day. Best regards, Polly
I received my package from Yoins this week, very disappointed when I opened the package to find two (2) of my products were damaged with holes in them. I had one of my tops accepted but for some reason they failed to accept the other one, which I don't understand. I am hoping that they will review my second request on said top and replace it as well. Kathy, Ballina NSW Australia
Dear Kathy Buckley, Thank you for shopping Yoins. In order to ensure the security of your account, we do not recommend to explain too much of your order information here. We are sorry for the inconvenience caused. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email which you log into the account of Yoins. We apologize for the inconveniences, and for any further assistance or necessity do not hesitate to contact us. Best regards, Polly
Thanks yoins i already got my dresses its fit me perfactly, for sure I Will order more, now i Will try to order tops keep its a good work
Dear Suliyem Qvillberg, Thank you for your wonderful review. The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future. Have a nice day. Best regards, Polly
I purchased 7 pieces and had to return 3. The 4 pieces I kept are very nicely build and great quality, the 3 returns where for fit on one, wrong color on the second and cheap fabric quality on the third. So it is a hit and miss. The prices are great. The return process was smooth but cumbersome as you have to fill out a form and enter the information of the pieces that you wanted to return and then send the link back via e-mail. For this alone I won't be ordering anymore. But if they simplify the return process by automating it and eliminate the form I'll be back in a blink.
Dear Miriam Urquiaga, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. Sorry for the inconvenience caused in the return process. All the steps are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to improve the return process. Thank you very much for your feedback. We apologize for the inconveniences, and for any further assistance or necessity do not hesitate to contact us. Best regards, Polly
There were lots of items on Yoins which I liked, but I thought I would order 2 tops to start with to see how it went and if it worked I would order more items. One top is great, the other top would have been great except the back seam wasn't sewn properly so there was a big white strip down the back. This was easily remedied by me sewing the seam properly with a sewing machine, but I shouldn't have to, and there's no way if anyone at Yoins had actually checked the stock that this would have made it out the door. I didn't try to return so no idea what that experience would have been like, but I'd already had to wait two weeks for delivery so I didn't fancy any more messing around. I really like both tops, they're quite different to what you would find in the shops, but due to this experience I won't be ordering anything else. Too much of a gamble for me I'm afraid.
Dear Wilson, Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We are here to help. Could you please tell us which account/ordering issues you were faced with? We will check and solve it. About the items, we have a strict quality assurance before items are packed and shipped. If your items came with bad quality, please feel free to contact [email protected] or our Livechat(https://www.yoins.com/Yoins-Contact-Us-a-33.html) with your order number and request. We would try our best to help you. Sorry for the inconvenience and looking forward to your reply. Best regards, Polly
I liked the items posted online even though I haven't tried to order yet.
Dear France Sweetie Shy, Thank you for your compliment. Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for paying attention to us and we will provide more beautiful and high-quality products for you in future. Have a nice day! Best regards, Polly
So far so good, I will have more of an opinion when my items arrive.
Dear Bruce Ellicott, Thank you for your comment. We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you. Have a nice day. Kind regards. Polly
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