Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
Is www.yoins.com legit?
www.yoins.com (www.yoins.com) has a 3.1 out of 5 rating on OK.one, based on 813 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-10-24.
My order had to be split but I still hadn’t received anything. I emailed and heard back very quickly. I then went on live chat and within 5 mins the operator (Ada) had part of my order ready to go.
Very good customer service. Easy to talk to and problem resolved quickly.
Reply from www.yoins.com2018-07-20
Dear Sara,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I had written a review last week about Yoins. It was my first dealing with them.
At first, I was confused about return policy. I had ordered three shirts...REALLY cute shirts. Unfortunately, they were polyester, and it's too hot and humid here to wear that for months!
So, I returned, and I think there were some language issues. Anyway, they are really trying to be accommodating. I am shipping last shirts back. The 'proof in the pudding' will be to see if I get charged anything for merely opening these tops and seeing they were not cotton.
Anyway, I'm going to keep perusing their site. They do have really cute things. However, prior to ordering, I will get clarification as to the materials and sizing. These were way off!!!
Reply from www.yoins.com2018-07-23
Dear Robin Marie Olheiser,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Have not recd notification of my items shipped no contact info to ck on
Reply from www.yoins.com2018-07-20
Dear Mary,
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can contact us by email([email protected]), a message to Facebook or Instagram. You can also contact us directly via live-chat
(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.If you contact us via live-chat or by telephone, please pay attention to the working time to avoid any unnecessary misunderstanding.
In addition, you can also check the status of your order according to the path, ”My account-View order-Order status”.
Hope to hear from you.
Best regards,
Polly
Dear Merushka Autar,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delayed delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Product fits and looks good, communication with customer service was good, and shipping timing was great!
Reply from www.yoins.com2018-07-20
Dear Shirley Aurora,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Longer than expected delivery, even with expedited shipping additional charges. I was not informed until after the transaction was complete that some items were on back order which was unfortunate since some of the items purchased were for a specific event. I received an automated email when I reached out to customer service.
Reply from www.yoins.com2018-07-18
Dear Brianna Hammerman,
We are sorry to hear that this misunderstanding caused.
If there is any out of stock item in your order, we will ship the in-stock items first so that you can receive your items earlier. And we also will provide several options for customers: wait within restocking time, change the out of stock item to another similar one or refund the out-of-stock item. Sorry again for this stock inconvenience.
Because the logistics delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions. Please be aware of your email box with yoins account as our support team has contacted you the logistics information there.
We value our customers and hope you maintain our further cooperation together. Hope to hear from you again.
Kind regards.
Polly
I think the service is good my items was out of stock when I ordered them but was soon back in stock and soon delivered I wasn’t waiting too long for my items which I’m pleased about and the delivery date was sooner than expected
Reply from www.yoins.com2018-07-18
Dear Charlene Edwards,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I had been waiting weeks for a dress to come back in stock. When it finally did I ordered it right away and then about a week later got an email saying it was out of stock? Even though my order was successfully placed.
I had the option to wait for it to be available again or a refund. As I really wanted the dress I waited.
Got an email today that the order is being refunded if I liked it or not. Really disappointing to have waited so long to be told I'm being refunded and wont get what I waited so long to order.
Reply from www.yoins.com2018-07-17
Dear Carly Tudball,
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins Polly
The jury is still out here. I ordered three shirts, all in one order. I got the first one after 10 days or so. It was advertised as a cotton, fitted shirt. In actuality, there's not a thread of cotton in it! All poly, which would not sit well in 90 degree weather! So, I went to return first one. Did all their pictures with label and packaging, etc. I tactfully explained that I needed cotton shirts. Plus, this was NOT fitted!
They sent me a note saying they had 'accepted my return because of high credit.' What does THIS mean? I don't care about my 'high credit.' I am returning this shirt I told them that if the other two were poly also, they'd be coming back.
Well, they haven't responded to further attempts to return, and the third one hasn't arrived yet. In addition, they advertise free shipping/return shipping. What they fail to mention is, they take that return shipping charge off your credit card! And, what should have been one shipment ended up being three. So, it's supposed to cost me a total of $30 or more just to TRY ON these shirts? No more!
My only consolation is that I printed extra return labels from the first return. So, I'll use the same label to return the other shirts. If they try to charge me for those returns, good luck!
I wish this would have worked. The style CONCEPT is unique and cute. But, not as advertised.
Reply from www.yoins.com2018-07-18
Dear Robin Marie Olheiser,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
If you think the items are different from the pictures or not consistent with the description, please send us some pictures of received items to show the problem so that we can solve the problem quickly.
In addition, we are sorry to hear that this misunderstanding caused. High credit rating is not the reason why we accept customers' return application. But for customers with high credit ratings, we will give priority to deal with their applications.
You can use the same package to return the items in different orders. Please don’t worry. But you need to inform us the return details.
For providing a better service, we can arrange you a refund before we receiving the returned items, as long as we get a picture of return receipt or return tracking number and order amount does not exceed US$100.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: [email protected] or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Thank you for your patience.
Kind regards.
Polly
Delivery takes a little longer but definitely worth the wait, the dress is the perfect fit.
Reply from www.yoins.com2018-07-16
Dear Sharon Hayward,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
It’s been more than 2 weeks since I have purchased few items and nothing happened.
Following below reviews I really regret spending money with this company which obviously not only have poor delivery service but also material quality.
It’s better to pay a bit more and know what you get next time with some renowned UK company. My bad I have tried something new.
Edit: the Customer service has proven to be very good and I got money back which i appreciate thereby given a better star rating
Reply from www.yoins.com2018-07-14
Dear Anna,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: [email protected] or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday) ?
We hope we can make good communication with each other and help you solve the problem in a considerable solutions.
Hope to hear from you again.
Best regard,
Polly
I love it ! I've order like 3 times now and deffo keep ordering. Got me friend hooked as well.
Reply from www.yoins.com2018-07-14
Dear Jaana M,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
The shipment was very fast. In less than 10 days I got half of my order and everything was in excellent condition. Good material and look like advertised. Some items were out off stock and I had to wait a little longer.
Reply from www.yoins.com2018-07-14
Dear Marisol Olvera,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry for the inconvenience caused by the out of stock issue, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Lovely dress, really well made and delivery was within the expected time. Ordered a Medium as I am a size 10 but its a little on the large side so will be ordering a small as I really like it.
Reply from www.yoins.com2018-07-14
Dear Jennifer Legg,
Thank you for your compliment.
Yoins is the woman's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Im on the fence here. I was very excited to receive dresses for a few events I have this summer.
Upon order, I noticed half of my items were slated as backorder.
Next day, ALL of my items are labelled as such.
So my first experience ordering and all of the pieces I paid for are not available?
Im very confused.
If you were to order today, the very same items I have on backorder are on the site as if they are available still.
Reply from www.yoins.com2018-07-13
Dear Lynn,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within the restocking time, change the out of stock item to another similar one or refund the out-of-stock item. We are Sorry again for this stock inconvenience. Please rest assured that we will try our best to help you sort it out.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: [email protected] or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) ?
We hope we can make good communication with each other and help you solve the problem in a considerable solutions. Hope to hear from you again.
Best regard,
Polly
Had a Problem with PayPal cancelling my order without telling me .. Yoins dealt with my issue quickly and courteously .. excellent service thanks Sunny
Reply from www.yoins.com2018-07-13
Dear Alex Dick,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Polly
I was surprises at how good the quality of Yoins are! Very good!
I was very skeptical to order online, especially from an oversees company but i though i should at least try. The order took long and when i received the parcel number i could not trace it at any of the local post offices. Yoins refunded me which i appreciated. A few weeks later i received an sms stating that the parcel is at the post office, listed under my cellphone number and not the parcel number. I was quit surprised at the quality of the clothes i purchased. It was great quality and everything fitted me perfectly - the size chart on the website is therefore very helpful to ensure you buy the right size. I will definitely purchase form Yoins again!!
Reply from www.yoins.com2018-07-13
Dear Sone,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
I'm happy with the service from Yoins they always happy to help
Reply from www.yoins.com2018-07-12
Dear Clare,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
During the conformation of order and waiting for it to be shipped, there were some confusing notification updates regarding my order. But the support service responded quickly and could solve the confusion. But after that it was a fast and reliable shipping. Would order from there again. Great products.
Reply from www.yoins.com2018-07-11
Dear Leonie1148,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I didn't check how returns work so mass ordered several dresses for a hen do - happy to pay p&p and dresses were all lovely and true to size, and I kept 2 of them, but upon trying to return the others, - you have to take photographs of the packaging, and return to china. thankfully I used recorded delivery as heard nothing for weeks despite it being confirmed delivered, then chased it up, and Yoins asked for my recorded deliver tracking number and then agreed to refund. It appears they hope people will not chase their refunds and keep the product and not refund.
Reply from www.yoins.com2018-07-10
Dear Aimee Trimmer,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm your order information to avoid the unnecessary misunderstanding. And we do our best to improve the return process.
For providing a better service, we can arrange you a refund before we receiving the returned items, as long as we get a picture of return receipt or return tracking number and order amount does not exceed US$100.
We are working hard to improve the service level and provide a good shopping experience for customers. If you need any assistance, please feel free to contract us(https://www.yoins.com/Yoins-Contact-Us-a-33.html).
Hope to hear from you again.
Best regards,
Polly
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