Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
Is www.yoins.com legit?
www.yoins.com (www.yoins.com) has a 3.1 out of 5 rating on OK.one, based on 813 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-10-24.
Sunny was helpful with my problem. Fast resolution although not the resolution I would have hoped for. Not much sunny could have done for that unfortunately.
Reply from www.yoins.com2018-08-06
Dear Sarah Scott,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
The shirts I purchased the quality was cheap, shipping was slow. Only good thing I will say is I received the merchandise. I will not be ordering from this company anymore.
Reply from www.yoins.com2018-08-06
Dear Chris,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We are very sorry about the delayed delivery, and we will do our best to improve this issue.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: [email protected] or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday) ?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Although at first I had trouble with the website, which I had great difficulty with and could not choose either a shipping address correctly in Singapore are here in the USA. I did manage to download the app on my phone which greatly improved my experience. Even though I ended up with orders at both my USAA address and my Singapore address I will be able to ship the things that came to the USA to Singapore at my own cost.
However, I must say that Joshi and the rest of the people they're do work very hard to make your experience pleasurable. I love the prices and the quality of the items are very good. It can be challenging ordering things over the internet your girlfriend!
I will be ordering again and overall now that I have the bugs worked out, I am very satisfied with this company.
Reply from www.yoins.com2018-08-06
Dear Dana,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
I want to say that my parcell took a long time to come to my adress but i communicate by email with yoins and i can say that they treated me kindly if i had sent an email with a question the reply came quickly after that. And finally my parcell came in time.So i rate with 4 stars and i surely will come back to yoins.
Reply from www.yoins.com2018-08-03
Dear Sadhana,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delayed delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
First time i had used this site and i realised it was the wrong email address to track my package i wrote to the website and got re assured very quickly. Very happy so far. Looking forward to getting my dress
Reply from www.yoins.com2018-08-03
Dear Lauren Gordon,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Generally happy although most items on back order.
While my experience with Sunny the customer service agent was very positive, it would appear that the fulfilling of orders is an issue, with 5 of my 7 items on back order for a month. Having said that the products received were reasonable quality for the money.
Reply from www.yoins.com2018-07-30
Dear Ian Moore,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry for the inconvenience caused by the out of stock issue and we have contacted you via email to inform you more information about the order. We will do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Cheap clothes usually mean low quality clothes. We'll see about that, I haven't worn my sweater yet.
As far as service is concerned, it was both easy and quick to order from Yoins. Congratulations!
However, the email asking if I received the order did not sound very professional.
Reply from www.yoins.com2018-07-31
Dear Helene Hiller,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry for the inconvenience caused in the process of communication, and we will do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
First time ordering, Very happy with service ad quality of merchandise. Will definitely order again from Yoins.
Reply from www.yoins.com2018-07-31
Dear Sharon Greenberg,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Chat service was great to get info about my order!
Reply from www.yoins.com2018-07-30
Dear D'agostino Laura,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Sunny has just been very helpful. Great customer service. Love the dresses.
Reply from www.yoins.com2018-07-28
Dear Monika Didiova,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
I ordered three dresses and was very pleased with them. Two of them fitted perfectly but one was a too big so I exchanged it for a smaller size. It is quite a long-winded procedure if you need to return anything and I was a bit disappointed as I returned my item to the wrong place (do not return to the "Return to" address on their packaging) but I received great customer service from Chloe, who made me feel at ease and dealt with my matter very quickly and efficiently. The clothes are very affordable and good quality. Delivery takes 2-3 weeks from China but that's expected and well worth the wait. I will be shopping on this site again and would recommend Yoins to others. I'm a satisfied customer, thank you!
Reply from www.yoins.com2018-07-28
Dear Maxine Ann Johnston,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the inconvenience caused on the return process, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Ordered my 2nd swimsuit from here it arrived on time and fits perfectly. I Ordered 6 in total and then got an email to say 5 out of the 6 were out of stock so I asked for a refund for the rest and there was no issues. Very pleased with the serice although would prefer if it wouldnt let me order the out of stock items would save the hassel
Reply from www.yoins.com2018-07-28
Dear erinhunter10,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Not so happy with Yoins so far. I placed my order and immediately the money was taken out of my bank account. The shipping said “will ship in 2-3 days”. I was happy to read this because the last time I order something from a site based in a China, I did not receive it for almost two months. I was sent an email saying that my order was split because one of the items was out of stock and they would let me know when it was in stock. They also stated that if it wasn’t back in stock, they would then send instructions for a refund, almost like I don’t have the option of a refund with the current circumstances, I have to wait for their terms. It’s very frustrating. If they do not have an item currently in stock, they do not need to have it as purchasable on their site. It seems like all of their reviews have something to do with customer service because they can’t seem to do things right the first time.
Reply from www.yoins.com2018-07-27
Dear Madison Allison,
Thank you for notifying us of your complaint. We hope you can give us a chance to explain:
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within the restocking time, change the out of stock item to another similar one or refund the out-of-stock item. We are sorry again for this stock inconvenience. Please rest assured that we will try our best to help you sort it out.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: [email protected] or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
The item i bought was very good quality. Will definitely purchase from Yoins again. The only disappointing thing was the colour, the background colour looked white on the picture, but it was more of a cream colour. Still looks lovely though.
Reply from www.yoins.com2018-07-27
Dear Jill Hague,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback about the color and we will consider it carefully. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Even though I got some unfortunate new about my order being delayed I had a very pleasant experience with customer service. Sunny acted very professional and gave me all the information I needed.
Reply from www.yoins.com2018-07-26
Dear Linnéa,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I love shopping at Yoins, it takes awhile to get your merchandise but well worth the wait.
Reply from www.yoins.com2018-07-25
Dear Patricia Anne Marie,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Well, you shouldn't allow a payment if the dresses are not in stock. I wanted these for my holiday at the beginning of August but obviously, I'm not going to get any in time. Such shame since you do accept the money. In addition, why is the tag label L when I ordered UK size 6-8?
Edit: I got a refund for the 2 items that weren't in stock so thanks for that and for the great customer service. As for the white, lace dress I did get, I'm not very happy with the quality, I need to wear shorts and a top under, otherwise you could see pretty much everything under it. For a £15 dress, I was expecting a bit more.
Reply from www.yoins.com2018-07-25
Dear Elena,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
We are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time. And we will provide several options in an informed email: wait within the restocking time, change the out-of-stock item to another similar one or refund the out-of-stock item to inform customers about this order status. If we didn't receive any response from our customers at a certain time, we will cancel the order and arrange a full refund first. Once again sorry for this inconvenience caused.
If you find the size you ordered is different from the tag size, that's because the item you received is in Asian Size. The Asian Size you received is equal to the size you ordered. We show this information in the size details after you click the specific size. You can check our size guide at this link:
https://www.yoins.com/Yoins-Size-Guide-a-46.html
And we will responsible for if there is over 3cm/1.5 inch of size inaccuracy.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email([email protected]) or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
Looking forward to your kind reply.
Have a nice day.
Polly
When i placed my order they were very quick to email the confirmation and also my order arrived quickly. They are quick to respond to emails.
I ordered quite a few items. Some items were lovely and just like the photos and descriptions and some items were not good, with the material and design feeling cheap.
However the refund/exchange is difficult to do. you have to take photos and explain in detail what is wrong, attacked order number, all the codes and then wait for Yoins to reply and there is no refund form and no reassurement that you will get your money back.
I am not sure if would order from Yoins again.
Thanks
Reply from www.yoins.com2018-07-23
Dear Katie Lamb,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
My order went missing but it was the postal service in my country. Yoins sent a replacement order to me straight away with no delay. They were very helpful and understanding.
Reply from www.yoins.com2018-07-23
Dear Jacquie Martin,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Although there was no notification of my items being out of stock before purchasing them, I have had a great experience with this company so far. Mindy helped me add expedited shipping to my order of items that are currently out of stock.
The customer service if right on par with Amazon!
Reply from www.yoins.com2018-07-20
Dear Lori Beth Dickey,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
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