Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
Is www.yoins.com legit?
www.yoins.com (www.yoins.com) has a 3.1 out of 5 rating on OK.one, based on 813 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-10-24.
I have not received the items I ordered yet so I cant comment on quality . I can say that customer service is fantastic !!
Reply from www.yoins.com2018-07-09
Dear Kathy,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I’m from Canada. Ordered 5 items from Yoins. I was told they will split my orders into 4 packages because some are out of stock (which they should have shown before so people won’t order it). Anyway first item received after 10 days.. and 2 more items followed. Still waiting for one more item, but already placed another order! Can’t wait for them to arrive! The only downside is the waiting time. Some products look the same in the picture. So far I got one item that’s not exactly the same in the picture, but still ok. Happy shopping!
Reply from www.yoins.com2018-07-09
Dear hanna,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry for the inconvenience caused by the out of stock issue, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Quick response when I wished to cancel back order. Clothes are very nice and refreshingly ample sizes. Only complaint is long delivery times, so allow lots of time when ordering.
Reply from www.yoins.com2018-07-06
Dear Rae Thrasher,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
I hadn't received my order placed a week ago, but Bradley was very helpful and informed me that one of my items was out of stock and gave me the choice of waiting for that item or having the others shipped first. I have selected to receive the other items and wait for the out of stock item. Happy with the service so far.
Reply from www.yoins.com2018-07-05
Dear Samantha Heyes,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Dear yochi sato,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Dear Maret du Plessis,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Polly
Dear maria charalampous,
Thank you for your answer.
Your affirmation is our greatest support.If you have any question, please contact us.
Thank you for your time. Have a nice day.
Best regards,
Yoins-Fannie
Although everything i have ordered has been nice and good quality the downside is goods take far too long to arrive nearly a month, and if one item is out of stock they wait till it's back in stock to send all other items which is wrong.
Reply from www.yoins.com2018-07-02
Dear Diane Francis,
Thank you for your reply and hope you can received all your packages here.
We notice that all the items had been shipped for you in different packages. We will continue to update our stock
and logistics service in the future and sorry for this time.
Your support is highly appreciated and is our big motivation.
We look forward to doing more businesses with you.Have a nice day.
Best regards,
Yoins-Fannie
I got my order on time and I really appreciate them for this because I needed them during that period. Unfortunately the 2 lovely dresses were not looking good on me because size S was too large for me, even if my size is S and rarely XS, so I believe they should have XS in sizes as well.
Therefore I had to return the 2 dresses, the only inconvenient is that returning them from UK costed me the price of one dress which wasn't cheap at all but this is it...
I have just received a message that my refund is being processed to my account so I hope to receive it soon enough.
The other products were really nice, 2 lingeries. They have standard sizes and they do fit me really nice. So at least they were good and I kept them. I received a good feedback which was great ;)
Reply from www.yoins.com2018-06-30
Dear Diana Andrei,
Thank you for your feedback and we sincerely apologize for the inconvenience caused in the return process. And we do our best to improve it.
For providing a better service, we can arrange a refund for you before we receiving the returned items, as long as the order amount does not exceed $100. So we need the receipt to confirm the returning situation and after confirming we can arrange the refund for you.
If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Placed my first order. Very nervous trusting a new site with so many mixed reviews. Delivery took quite a while - mostly this was due to things becoming out of stock and needing to wait for more, then due to it being from another country took a while to get to me, they did spilt my order to try and get the items to me sooner.
They text me to let me know which date the parcels would arrive, and warned me that someone needed to be in to sign for the packages.
Clothes arrived well packaged. I was impressed with the quality of them and the fit was very good. On a few of the items the stitching could have been better or more care given, but you get what you pay for and overall I am very happy... even found more to warrant a second order!!!
Reply from www.yoins.com2018-06-30
Dear Cat Angus,
We are glad to know that you have a good experience shopping with us and we sincerely apologize for the inconvenience caused by out of stock issue and dispatch time issue.
For both stock and dispatch time, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful.
We are working hard to improve the service level and provide a good shopping experience for customers. If you need any assistance, please feel free to contract us.
Hope to hear from you again.
Best regards,
Polly
This is my 2nd review of Yoins. I received 2 product of 3 (till now as order was spitted in 3 parts).
I must to admit, that quality is great (I will see the quality also after few washes) for paid price and in this situation the delivery was not great, but excellent.
But must also admit, that we have big fights with support specially because of stock/not on stock information and postponing dispatch date every day. Over all everything except information about dispatch date and some not emails with exact answers was ok. I was totally dissapointed with mentioned information... if they will approve this..... then there is still chance to stay with them.
I will try to purchase few things once again to see improvement.
Yoins, sorry for 1st review, but its seems that you need it (in my case).
Reply from www.yoins.com2018-06-29
Dear Bojana,
Thank you for your answer and we sincerely apologize for stock and dispatch time issue.
For both stock and dispatch time, we are doing our best to improve these service in the near future.
You can check stock information in this link before checkout next time:
https://www.yoins.com/Yoins-Inventory-Status-a-93.html
Should you have any question or advice, please feel free to contact us at [email protected]. Have a nice day.
Best regards,
Yoins-Fannie
My beautiful Items arrived amazingly quick and even though there was a small problem with 1 of the items Yoins was very quick to reply to my message and resolve very professionally. Will definitely purchase again and highly recommend
Reply from www.yoins.com2018-06-29
Dear Eloise cooper,
Thank you for your reply and hope you enjoy shopping here.
We are so sorry for the small problem you met but please rest assured that we will do our professional job to help you solve problems.
Your support is highly appreciated and is our big motivation.
We look forward to doing more businesses with you.Have a nice day.
Best regards,
Yoins-Fannie
Terrible communication.... I wasn’t informed of any back orders until after my order. My order STILL has not shipped so I most likely will not have my items before my vacation
Reply from www.yoins.com2018-06-28
Dear Shana Miller-Hoey,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Very sorry for your order has been delayed due to the out of stock issue.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for customers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the out of stock issue.
In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? [email protected]
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email([email protected]), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I needed to return an item and the representative (Ada) was extremely helpful in sending me the paperwork necessary to return the item.
Reply from www.yoins.com2018-06-28
Dear Sharon Alves,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Polly
Beware!!!
I wouldn’t order from them!
They are advertising items that they DON’T tell you are ‘out of stock’ but you don’t find that out until they’ve taken your money!
I placed an order back in May and at that time the items I purchased were all showing in stock, however after waiting over 2 weeks for the order to arrive I chased them and was then told it was because some items were out of stock. They already had my money! I am still waiting now for those same items!! The only thing they’ve offered me is a discount off a future purchase but shall not be shopping with them again!
..Update... since receiving the reply to my review from Yoins I emailed them as requested straight away and to no surprise I have not yet had a reply or even an acknowledgment. Prior to leaving my review I had already tried to resolve via their online chat. It seems that don't have any interest in trying to bring the matter to a satisfactory conclusion.
Reply from www.yoins.com2018-06-27
Dear Nicola,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Sorry for your order has been delayed due to the out of stock issue.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for customers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the out of stock issue.
In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? [email protected]
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email([email protected]), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I have placed several orders now, and have been very happy with the quality of the products I have received and the great prices. Shipping has varied, but generally pretty quick. It has been frustrating when I have ordered a couple of items which it is claimed are in stock and available for immediate shipping, but after ordering and paying, the items are out of stock and on backorder. Overall, my experience has been a positive one and I love that the styles are different from anything available in my local shops. I will definitely keep using Yoins!
Reply from www.yoins.com2018-06-27
Dear Lisa Helmore,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Loved the website and all of the clothes on it, i felt like i could buy literally everything!
One thing to be careful is the different sizes, go off the measurements rather than a size (10-12)
Also when checking out it split my order into different parcels and didn’t explain why. Once checkout and brought the clothes, i got an email telling me half of it wasnt in stock, although it was in stock online. Very confused by it all.
Excited for the clothes to come
Reply from www.yoins.com2018-06-23
Dear Mairi Chaplin,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
The most effective way to choose your size is to take your measurements and compare them to the detailed sizing chart that we have provided to the right of the
product photo. This will help you pick what size is best for your body type.
If there is out of stock item in your order, we will ship the in-stock items to you first in order you can get your items more earlier. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. Sorry again for your inconvenience caused by the stocking problems.
In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful.
We are working hard to improve the service level and provide a good shopping experience for customers. If you need any assistance, please feel free to contract us.
Hope to hear from you again.
Best regards,
Polly
Dear Wendy Coutts,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Polly
I ordered several items via express delivery service. They split my order as part of items was not on stock. They send 25% of items via express delivery and said, that other will be sended via very slow delivery service. I cancel non on stock items and check if they are on stock. I ordered all items which were on stock except one and send them instructions to send everything at once via Express delivery..... I never get back answer and they split order again and again..... and the funny thing is, that I ordered all other items more or less just for fun, but the not sended items was the only one which count....
I do not recommend YOINS even if they have some great items....
Reply from www.yoins.com2018-06-22
Dear Bojana,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
If there is out of stock item in your order, we will ship the in-stock items to you first in order you can get your items more earlier. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. Sorry again for your inconvenience caused by the stocking problems. Please don't worry, we will try our best to help you sort it out.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? [email protected]
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email([email protected]), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I have ordered a lot of items through Yoins and in general have fitted well. The odd item has come up a bit small but if you read the reviews on the item you are purchasing they are pretty accurate.
On the occasion of emailing or live chats I found them to be very helpful and willing to make things right.
My only gripe is the items do take a very long time to arrive so don’t order something if you need the item quickly. But the products are good value and mostly good quality and at a very good price.
Reply from www.yoins.com2018-06-22
Dear Elliebelle,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delay delivery, and we do our best to improve this issue.Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
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