Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
Is www.yoins.com legit?
www.yoins.com (www.yoins.com) has a 3.1 out of 5 rating on OK.one, based on 813 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-10-24.
Manna has been very helpful and keeping in contact with me after my dress has not arrived. She is in the process of sending me another dress. I cant wait to receive it as I want to purchase more from Yoins -
carol
Reply from www.yoins.com2018-08-27
Dear Carol Poulier,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Joshy was very helpful, excellent customer service, and quick response to any and all questions/concerns!
Reply from www.yoins.com2018-08-24
Dear Brittni,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Had excellent customer service with Joshy. He helped fix an issue in a short amount of time. Thank you
Reply from www.yoins.com2018-08-24
Dear Krystal Willoughby,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Not long enough, I'm 173 cm tall and the maxi skirt doesn't reach the ground, its at my ankle.
Reply from www.yoins.com2018-08-24
Dear Dezső Holsz,
Thank you for your comment.
If you find the item is too big or too small , please contact us for return or exchange.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: [email protected] or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Very fast and very good service! :)
Good quality clothes!
Reply from www.yoins.com2018-08-23
Dear Kimberley Goossens,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Joshy was very helpful.
Delivery time is very slow though
Reply from www.yoins.com2018-08-23
Dear Sidney123,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
waited a while for my order to be processed but the live chat was very helpful and my order was explained and sorted quickly, i guess they cant help it if items sell out! in my experience you cant expect to order and it arrive quickly because of where its coming from so give it time
Reply from www.yoins.com2018-08-21
Dear Jane Burnell Shorter,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Yoins sells nice and trendy clothes, just a pity that the size is sometimes too small, fortunately you can send it back. They are immediately ready to help you, so that is very nice
Reply from www.yoins.com2018-08-22
Dear Schuurbiers,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Was very dissatisfied. Waited ages excitedly for my order to come, and having read the reviews it said the clothes were of a good standard. They were cheap and nasty and one of the shoulder straps was broken on one of the dresses. Would not use again.
Reply from www.yoins.com2018-08-21
Dear Sarah Chinchen,
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins Polly
Joshy was excellent! Had a question on the status of my order. It was answered very quickly, not only with the date of delivery, but also a tracking number provided for me to keep track of. Very fast and quick response. Thanks Joshy. 😊😊
Reply from www.yoins.com2018-08-21
Dear Lesley,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Josh was very helpful, thank you for the great service
Reply from www.yoins.com2018-08-21
Dear Bodil Refslund,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Order for first time as always seeing the ad on Facebook. The order took several weeks to be delivered. 1 of the tops I ordered had been swapped for another design which was ok. The sizing is different on each piece as ordered 10/12 2 items said medium 2 items said large... quality is ok not sure I’ll order again
Reply from www.yoins.com2018-08-16
Dear Liz smith,
We are sorry to hear that you did not have a good experience about shopping with us and we sincerely apologize for the inconvenience caused.
Sorry about the delayed delivery, and we do our best to improve this issue. Thank you for your feedback and understanding.
If you find the size you ordered is different from the tag size, that's because the item you received is in Asian Size. The Asian Size you received is equal to the size you ordered. We show this information in the size details after you click the specific size. You can check our size guide at this link:
https://www.yoins.com/Yoins-Size-Guide-a-46.html
And we will responsible for if there is over 3cm/1.5 inch of size inaccuracy.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email([email protected]) or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
Looking forward to your kind reply.
Have a nice day.
Polly
Order No:#52111527
I ordered a dress on July 20th 2018. I was told the dress was on backorder and would be restocked on August 8th. On August 8th, I contacted the company and was told the dress is not in stock and would be restocked on August 15. Where is my dress!?
Reply from www.yoins.com2018-08-14
Dear Sarah b,
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins Polly
Dear Katherine,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
I had a item lost and took awhile to solve but we did in the end.
Will give the customer service full credit always there answering my questions and with my constant nagging.
Reply from www.yoins.com2018-08-10
Dear Gemma Nugent,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I ordered my items on July 18. It’s now August 9th and the tracking stopped after July 30. Where are my items?!
Reply from www.yoins.com2018-08-09
Dear Jenny Lane,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: [email protected] or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday) ?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Some of the products that i've ordered weren´t in stock
The products that i've ordered weren´t in stock.
The return process was easy and fast.
A very professional costumer service and polite treatment.
Reply from www.yoins.com2018-08-10
Dear Paulo Sousa,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Nowhere near true to size and bad quality. I wouldn't bother again. Can't wear top :(
Reply from www.yoins.com2018-08-09
Dear Joy Sadler,
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins Polly
Received order today. Only one item of okay quality but certainly not true to size. Label states xxxl (14-16) I am a 12 and knowing that clothes come up small ordered the larger size. These are pretty snug even for me! The other pair of body-con shorts are massive. States size 14 but more like an 18. Two tops I ordered a okay on from a distance but are cheap looking. The black top has a hole in the sleeve too.
All in all, disappointed and won’t be ordering again.
Reply from www.yoins.com2018-08-09
Dear Louise Morland,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
We have sent an email to help you deal with this matter, please do not worry. We hope you can reply to this email. We will give you a reasonable solution.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Polly
Dear Lana,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
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