ZampleBox (www.zamplebox.com) has a 3.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 34% give 1 star; The business has replied to 35% of negative reviews; 47 of them were added in the last 12 months. Last updated 2026-08-10.
At least two of the juices I received were thick, sweet dessert flavors and one tastes like roses. I didn't like any of these. There were a couple of light-colored, fruit-tasting ones that I do really like. My preferences definitely lean toward the fruit flavors.
Service ++++
Overall, my monthly subscription was good. At one time though, I was receiving unwanted flavors for months. I must have gave away approx 30-40 bottles of menthol flavored vape juice.
I keep getting menthol in my Zample Boxes (ICE) I DO NOT SMOKE MENTHOL. and i am paying for vape i throw in the trash. I have called numerous times. It is super frustrating
I didnt get an actual response and the question i inquired about did not get answered
If you are looking for an E-juice subscription service ZampleBox is definitely the best!!!! I have been using ZampleBox since August 2023 and I have heard about ZampleBox since 2015 and Have always wanted to try ZampleBox. All the employees at ZampleBox are always extremely helpful, they know what they are doing I will always continue to use this service it makes it so much easier since by law I can't drive it is like Christmas every month I am always excited to receive my ZampleBox every month 10 out of 10 experience!!!!! I have told my friends and family who vape about ZampleBox and they love you guys too!!!
Hello Ashley, We are so happy you are enjoying your box and that you cant wait to see what you may get next month . We appreciate you so much . Have a great day!!
I have updated my address on the website multiply time. you keep omitting the apartment number and i have to chase it down at the post office before it is sent back to you.
Hello Herbert, We would be happy to help you with updating the address. We would love to have you reach out at [email protected] and someone from our awesome customer service will be happy to help you.
Member box came well packed and nothing leaking. However there use to be a description card of the juices with the total savings of the box (no card). Also your customer service could use some work.. I've emailed, called & left messages and used your little chat box. I never received a reply.
Hello Stephanie, We are glade your have enjoyed you subscription and we have changed a few things but we love hearing the feed back and appreciate knowing that you enjoyed the information cards. We will definitely keep this in mind . great idea!
Only leaving this cause company trying to come back -again.Might go well for you for awhile .But this company will screw some of their customer base. Nothing new really ,even I over look comments from personal view on them ,this when I did it back in 2019ish . So have been awhile , so see how comments I found was older then time frame i was seeking info. See google will find a lot info of people and their views on them , they will go back a few years also . I won't lie , concept /company great but people behide it not the best,unsure why . No personal view on them but how they run a company.During their so call move , even thou they did reach out email about it. They never really fulfill people order or half a@# did it with hate/dislike as if you are wasting their time in the sunny state. This is common thing you will see about them from over people views about them . They seem run for 6 months -year then some happen . Maybe something does happen and their having bad luck but in end company still not being run proper and people money -like me ,are being taken and can't get refund or order fulfill proper . STAY AWAY .
Hey Sharp, From what we gathered from your review, you are unimpressed by our services. Over the last year we have made great improvements making a brand new website that's more functional for our users, we have improved our customer service team, improved our policies and on average are having sub 2 minute response times for those contacting us through live chats during our business hours. We deeply care about the dedicated Zamplebox community and would you have contacted us we would've been happy to help you with whatever went wrong with your order. We're still very optimistic and motivated to keep you as a customer so we invite you to contact us between 9: A.M 4:30 P.M PST via our phone number, email or live chat. Thank you again for telling us how we can be better and we look forward to serving you in the future!
Zamplebox does not have an option to change flavors. They sent flavors that turned out to be flavors that I really disliked. So I cancelled that order after they sent it. Then they sent it again the next month! Really???? $33 for something that tastes disgusting, a second time? When I called "Customer Service", I was basically told TOO BAD! After I told her second time that they sent me the wrong order. It was as if she had not heard a thing I said at all! When, out of frustration, I said cancell both orders, she hung up on me. I simply wanted to know if she did indeed cancel both orders as requested. I have been put on permanent hangup. This is not how to run legit business!
Hello Linda, We would love to earn your buisness back and have you reach out to [email protected] . we do understand that there may be flavors that you may not like and with working with these amazing brands we are working to provide even more variety so that flavors you may not like you won't receive back to back . we are working on improving the customizations to your boxes even more than before but this will take some time .We have also recently made some changes that will help aid in this so that you will be able to try different juices at a affordable price . We have been having some technical issues with our phone lines with the increasing volume of orders . However. we have recently fixed those issues so you will not have any dropped calls or issues getting through to our customer service department . please reach out to we may help you . Monday-Friday 9:00-4:30pm pst . [email protected]
They keep sending me the wrong amount or nothing at all. Terrible service
Hello Alexander, We would be happy to help you out and resolve this for you . please reach out to our customer service department at [email protected] and we would be happy to have this all fixed for you .
Every month I get 12 new flavors, on time. Want something different, update your flavor profile and the guys are on it.
Hello Jamie, Thank you we are happy to hear the new updates have made your experience so much better .
Hello Julie, that's great we are happy that you have enjoyed the product and service. we would also love to hear what flavor has been your favorite this month.
Love getting a variety of juices! Amazing prices as well.
Hello Danene, We love to hear this. Thats exactly what we want is to provide you with a variety of juices at a fraction of the cost that you can try that you may Normally not thought of trying .
The fast shipping was really appreciated. I also like the flavors.
thank you so much Logan we appreciate you as a loyal customer . we look forward to you trying new flavors that we offer.
I've been a long time customer and understand the change of not being able to pick flavors anymore but there needs to be a way to request certain flavors to not be sent. Case in point, I HATE Pink Drink. I currently have 3 unopened bottles of it due to my dislike but I get one in every box. No way to change that.
thank you for being such a long time customer . we are always working on improving the website to be user friendly we definitely will work on this suggestion .
I signed up with Zamplebox in 2019 and everything was great. Price was good, juice was good, delivery time was good. All the way up until last year when they changed their website I would've given them 5 stars. Since "updating" their website I have not (until today) been able to alter my subscription at all. I couldn't change the number of bottles I want, I couldn't change the flavor, could cancel a subscription, could do anything. The last change I made to my subscription before the updated their website was to change from 12 bottles of juice to 3. I have not received 3 bottles of juice since making that change. One box I received had 1 bottle in it. The other boxes had 2 bottles. So at this point I'm paying $37 for 2 ten-milliliter bottles of juice. After the second month of that happening I emailed and called attempting to get in contact with any sort of customer service rep. I never got any response. They have an automated voice message saying they'll call back if you leave a message, I left 3 and got nothing. I attempted to cancel my subscription but it never showed up in the "subscription details" section of my account, or anywhere else. On top of all of that, I had over $100 in "z-bucks" and, despite having checked the box saying the z-bucks would be used before charging my debit card, that never happened. Why have a system like "z-bucks" if you're not going to use it? I guess Zamplebox thought the exact same thing, because ever since the website update I can't find any mention of "z-bucks" anywhere on the website. On top of all of that, my debit card has not been charged on the same date consistently since April of 2023. Instead they seem to just pick a random day in the 3rd week of a month and charge my account. I have attempted to contact ZB with all of this information, and never get a response, so here it is in the wider internet.
Hello kyle, we do appreciate your feed back and we apologize for the inconsistences and not so user friendly options. we have made quiet a few changes to prefect the website such as making changes to your box and pausing your subscription and much more. we hope to here from you so we can help you and make this right .
thank you Jefferey we are happy you like the variety we offer .
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