ZampleBox (www.zamplebox.com) has a 3.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 34% give 1 star; The business has replied to 35% of negative reviews; 47 of them were added in the last 12 months. Last updated 2026-08-10.
Bottles don't have flavor names on bottles had to guess or try them. But else service was good and fast delivery.
Hello Derek, the name of the flavor should be directly located on the front packaging . if you received any that were mis labeled please reach out . we do strive to be as on time with delivery as we can .
they were GREAT
we appreciate your review Dee. we strive to be great just like our customers .
I love this company I use them and only them for my e liquid and will continue to do so.
thank you so much Daniel we appreciate you as a loyal customer and will continue to provide you with excellent product and service .
I am rating a 1 star because your site sucks now. Why fix what isn't broken. I have been a customer of yours before but when I went to get the three bottle box the site didn't let me choose what flavor I wanted. I just wanted dessert only flavors but your new site doesn't allow us to change the flavors anymore. Why did you change the site. Its now a lame site. I did order two bottles of the 120 ml bottle juice because for some reason it wouldn't let me order the box. I don't think I will be ordering the three bottle boxes or getting a subscription until the site goes back to how it use to be. It was so much easier and I had 25 zbucks that I can't even use now because you guys decided to screw us over.
Thank you for your feedback and we totally understand the feelings you had with our site in the early days of the website upgrade, it was frustrating for all involved and took a few years to rebuild the site to a point our customers could be happy with. The old site we had was breaking down and many functions were no longer working. We are happy to announce that we were able to recreate most of the old ways that zamplebox functioned but with a faster and more user friendly design built on one of the safest and strongest platforms out there. As of last week you are now able to choose and change the flavors, nicotine content and box sizes within your customer account among other functions from the old site. If you want an all dessert box, feel free to login to your account and unselect all flavor profiles except for dessert and enjoy your all dessert box! We also created a newer and better reward system so feel free to reach out to us and we will be happy to take care of you with some more Zbucks. See you soon and thank you for being patient with us during the transition period.
There was no communication even after sending a few emails.
Hello, thank you for the review. We checked our records and do not see an email sent to us, it may have been lost in the internet abyss. We deeply value your business so feel free to reach out to us at (whichever email) as we always want to help you whenever you have a problem, if you haven't received a response within a business day as we're very current I would try calling us at (company number). We deeply appreciate your business and have now revamped our customer service team. We're eager to give you the best shopping experience possible. Feel free to contact us anytime between 9 A.M -5 P.M PST and we would be more than happy to show that we have the best customer service team in the industry.
This use to be an easy website that you could navigate with ease and make changes. Now you can’t make any changes and customer support is nonexistent.
Hello Charles , we at zamplebox have listened to our customers wants and concerns and have made quiet a few user friendly updates such as pausing subscriptions , changing levels and much more . we hope to here from you soon so we may assist you again . please reach out.
We are so glade Laura that you love the flavors we offer .
Super easy to sign up, super easy to cancel. Lots of different flavor verity. Great customer service. Fast shipping. Sometimes I would get the same flavor but honestly it's no big deal. Some people think it's the end of the world but it's really no biggie. They do a great job of switching things up.
Seth thank you for enjoying our site. we have improved it even more to be user friendly . hope you enjoy .
Number for support is not valid Any way to get support doesn't work Can't cancel no matter what I do I'm going to go through my bank since they keep charging me although I've reached out to them In every way they give to get through to them
Hello Benjamin , we do apologize for the delay in response. we would be more then welcome to assist you in resolving this issue . we have upgraded and fixed a lot of concerns that some may have experienced such as yourself .we do apologize and look forward to resolving this matter for you .
I have used this company since 2007. They used to have a very easy to use site where you could make whatever changes you wanted to your account right there on one webpage. Now there website has 47 different tabs that do absolutely nothing. You have to contact a system administrator to make any changes to your account and it is really annoying. The whole selling point for this service was the simplicity. They have ruined that with this useless new website overhaul. "If it ain't broke don't fix it"
Hello Joe , We definitely agree. which is why we have made some great changes that have made the website even more simplistic and user friendly just like it used to be . it ha an easier layout and each tab is simplistic and direct. you can even pause your subscription and change your box about without having to cancel your subscription . we ave even improved our customer service so if you have any quest please reach out . we do hope to see you again as a loyal customer and hope you will give us another chance .
Where is my package says its delivered somewhere in the us but im in canada
Hello Sean , We do apologize that you are experiencing issues with receiving your order . we do strive for prompt delivery and. service . we would love to work with you to get you your order please reach out anytime Monday-Friday 9:00 am -4:30pm pst and we will be more than welcome to assist in getting you your order . We look forward to hearing from you .
Greatly appreciate the extra bottle! Last time I knew which was the extra sample since I was not at all enjoying it, but appreciate the effort of letting me try something I might like. However, this time everything was perfect and by far the best flavors I've had.
We are so glade you enjoyed your order and the extra sample Ronald . We are always working on improving our customer satisfaction .
There is nothing better than getting a good deal other than getting a GREAT deal! That's what you get with Zamplebox! They stick to the flavors I like and I save money! Communication isn't always the greatest and the new website page is not as good as the previous. But I'll still go through them!
April , we couldn't agree more we have definitely revamped the website to be even more user friendly and have listened to our customers wants and needs. it has taken a few years but we have done it !! we are so excited for you to enjoy the simplicity and friendly layout of the website . we always strive to be as budget friendly as we can for our customers .
Wasn’t able to order honey berry in bulk. Had to place 2 smaller orders that cost me more money. Not a huge deal, as long as it gets fixed for future purchases.
Hello Adam , I would love for you to reach out . we have some great options for bulk orders and we would really like to go over those with you . We would love to hear from you from Monday-Friday 9:00am -4:30pm pst
Reached out to customer service via text, got no reply other than "please rate your service" by email. My issue is not resolved, currently debating canceling my subscription service. No longer happy with the varieties I'm receiving and would rather pick my own.
Heather we do apologize for the lack of communication. we did realize we were lacking in our customer service department and we were not meeting your need we have recently revamped and improved our customer service department to fit our customers need just like yours . we would love to assist you in resolving all of your issues you may have . please reach out Monday -Friday 9:00am - 4:30pm pst . you can now call, email or even send us a chat through the website . we look forward to hearing from you .
The juice is good, but when I need to skip more than one month I have to cancel my membership and then restart it when I'm ready. I lose all the zbucks I've earner every time. Very frustrating.
Great news Kelly!! we have heard all of our customers concerns and have made it easy to skip multiple months, pause your subscription and even customize a date . how great it that . you won't have to worry about loosing your Bucks anymore . Please reach out we would enjoy hearing from you to help you with any question and resolutions to your Zamplebox account Monday - Friday 9:00-4:30pm pst .
Love the flavores and I got it quick and easy. This is where I’ll be getting mine from now on.
Dawn ! that's exactly what we are striving for to provide quick and easy service as well as a lot of flavor options that you can enjoy anywhere on the go!!
I wish I could give no stars. Zamplebox was once good, but now they are just charging for bad UI and cheep juice that you cant even tell them if you liked/disliked what you got anymore. I will not be giving this company any more money and I will do my part to see that people I know don't as well. Please support your local vape shops that will hear you and get you the product you want instead of a company that's trying to make a quick buck on a sub. Edit: after posting this Zample sent me an email asking how the juice I got was. Seems a bit odd they would send that after I put it in my review.
Hello Tess , We do apologize for the lack of communication we have recently revamped our customer service department . we have also heard and listened to our customers concerns in regard to the flavor profiles and quality of the juice , as well as the website functionality. you will be pleased to hear we have revamped all aspects of our company to aid in our customers satisfaction . it has taken a few years but we are always striving to be better then we were before and support our local community as well. we would really like to earn your business back . please reach out Monday-friday 9:00am-4:30 pm pst . via call, live chat, or email. We hope you have a great day !!
Nothing goes right, EVER
Hello Paul, we are so sorry that you feel this way . We would be more than welcome to work one on one with you to make your Zamplebox experience better and resolve any issues you may have with our newly revamped customer service department . please reach out Monday-friday 9:00-4:30 pst via call ,email or even live chat on our website. we look forward to hearing from you and making this a great experience for you .
Love them it’s easy to use convenient and I love the flavor
Hello Consumer , if you thought it couldn't get any better . think again it has!! we have made it even more user friendly then before such as customizing box amount to pausing your box and customized pause dates . come take a look . we look forward to your feedback .
100 reviews matching