Zenni Optical (www.zennioptical.com) has a 4.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-10.
Shipping took over a month so 3 stars. The checkout process was simple and same with selecting frames and adding my prescription. My only additional complaint is that the lens options are not adequately explained and often default to the more expensive option.
Reply from Zenni Optical2026-07-25
Thank you for your review, Josh! We sincerely apologize for the extended shipping time you experienced. We understand how frustrating it can be to wait for an order.
Your feedback is invaluable as we continue to improve our products and services, and we are here to help if you decide to give us another try. Please feel free to reach out to us via email at [email protected], by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.
Very happy with my purchase. Love the frames. Everything was as described. Quality is as if you went to any eyeglass place. This is my second pair.
Reply from Zenni Optical2026-07-25
Thank you for your review, Homer! We are so happy to hear that you are very pleased with your purchase and love your frames. It's fantastic to know that the quality met your expectations, just like an optical store, and that this is your second pair with us. We truly appreciate your continued support!
L
Lisa · 2 reviews · Verified · Experienced 2026-06-17 ·
★★★★★
Easy to work with
So, initially I ordered one pair - and it did not look right. I thought there was something wrong with them, so Zenni kindly sent me a replacement frame. It was exactly the same, so I chose not to keep them. They gave me store credit which I promptly received after returning the 1st pair (which they made very easy to do). I was able to get a different pair, which I absolutely love. Lenses are nice and clear, they fit really well, no adjustments needed on arrival. Very easy to work with Zenni. This is easily my 10th pair of glasses and I don't plan to purchase elsewhere anytime soon.
Reply from Zenni Optical2026-07-25
Thank you for your review, Lisa! We're so glad to hear that even though the initial frame didn't quite meet your expectations, our team was able to assist you with a smooth return and store credit process. It's wonderful that you found a different pair you absolutely love and that they fit perfectly right out of the box! We truly appreciate your continued loyalty.
Educate your customers on progressive lenses that the taller the lens the more area of you will be able to see through for short medium and far distances. Even though I bought the premium progressive lenses the width of view through the lenses is not very wide.
Reply from Zenni Optical2026-07-25
Thank you for your review, Louise! We appreciate you sharing your feedback regarding progressive lenses. We understand your concern about the width of view, even with premium lenses. We are always looking for ways to improve how we educate our customers on the benefits and characteristics of different lens types. If you have further questions, please reach out to us via email at [email protected], by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.
I bought a pair of glasses that became scratched after only about a month, despite being kept in their case when not in use. I contacted the company to report the issue, but I never received a response. I chose to buy from them because their advertising featured an "optometrist," which gave me confidence in the quality of their products.
Reply from Zenni Optical2026-07-25
Thank you for your review! We're sorry to hear that your glasses scratched so quickly despite being cared for, and we sincerely apologize for the lack of response when you reached out to us.
We appreciate you for bringing this to our attention and we'd like to check further into this, please reach out to us via email at [email protected], by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.
They are always very understanding and have been great with helping with credits. You don't know what your actually getting til you get it and they have been great about my returns. They are not a scam and will actually work with you if you are unhappy about what you received. The prices are GREAT even with my progressive lenses and the quality if very nice.
Reply from Zenni Optical2026-07-25
Thank you for your review, Anita! We are so happy to hear that you are satisfied with your experience and that our team has been helpful with returns and credits. We strive to offer great quality and prices, and your feedback means a lot to us!
The quality price and glasses are a 10 hands down I've ordered multiple pairs and are happy with all of them 😊
Reply from Zenni Optical2026-07-25
Thank you for your review, Rebecca! We are so happy to hear that you've been consistently pleased with the quality and price of our glasses, and that you've enjoyed every pair you've ordered. We truly appreciate your loyalty!
I have ordered around 12 pair of glasses from Zenni. I have been happy with all of them! I don’t need to spend 300-500 for glasses, I spend $100 or less and I have progressive lenses.
Reply from Zenni Optical2026-07-25
Thank you for your review, Carol! We are so pleased to hear that you've been consistently happy with all 12 pairs of glasses you've ordered from us, especially with the value and quality of our progressive lenses. We appreciate your continued support!
Thank you for your review, Wesley! We are so pleased to hear that you've had a great experience with both our pricing and the quality of our products. Providing excellent value is something we truly strive for.
Glasses are perfect, prescription is legit, and didn’t take too long to arrive! Would definitely order again.
Reply from Zenni Optical2026-07-25
Thank you for your review, Meredith! We are so pleased to hear that your glasses are perfect, your prescription is accurate, and they arrived quickly. We truly appreciate your kind words and look forward to serving you again!
The selection and price of the sunglasses is amazing. When I had an issue with my frame breaking, they were quick to replace it.
However, the quality was not as good as I thought it would be. My lenses easily pop out when I'm slightly adjusting the frame or nose piece. I dropped my glasses from a low height, and the frame broke right by the screw.
Reply from Zenni Optical2026-07-25
Thank you for your review, Jacob. We're glad to hear you appreciate our selection and pricing, and that we were able to quickly replace your frame. However, we're truly sorry to learn about the issues you've experienced with the quality of your glasses, specifically with the lenses easily popping out and the frame breaking. We understand how frustrating this must be. We appreciate you bringing this to our attention.
Your feedback is invaluable as we continue to improve our products and services, and we are here to help if youd decide to give us another try. Please feel free to reach out to us via email at [email protected], by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.
Very Good value and experience vs. Optical stores, etc
Best place for glasses
Reply from Zenni Optical2026-07-25
Thank you for your review! We're glad you found us!
J
Jim McMillan · 4 reviews · Experienced 2026-07-02 ·
★★★★★
LENS COATINGS FAIL, NO ONE CARES
I've been purchasing glasses from Zenni since 2014, when I was an American living in Australia. I've bought from them regularly, and they've generally been good quality. However they've now sent me two pair of glasses that are substandard.
I have a fairly high-power prescription for nearsightedness, and I value the very thin lenses and always have them made with all the different lens coatings. However in the last two order, the lens coatings no longer adhere well to the glass, and begin to wear and fall off. This mostly makes the lenses unusable.
The shocking part of this whole story is the Zenni response to these well-documented (with photos) complaints. They've completely ignored me. I've even emailed the complaints to senior management including Julia Zhen, Duc Hang, Rob Tate, and Steven Liem. Silence. Apparently they've gotten too big now to even deal with manufacturing issues. No more Zenni's for us.
Reply from Zenni Optical2026-07-25
Thank you for your review, Jim! We're sorry to hear about your recent experiences with the quality of your glasses, especially after being a loyal customer for so many years. It's disheartening to learn that the lens coatings on your last two orders have not met your expectations and have become unusable. We sincerely apologize for the frustration and disappointment this has caused, and for the lack of response you've received when trying to address these concerns.
Your feedback is invaluable as we continue to improve our products and services, and we are here to help if you decide to give us another try. Please feel free to reach out to us via email at [email protected], by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.
Phenomenal service,quick delivery , and all around amazing sunglasses and glasses.
Reply from Zenni Optical2026-07-25
Thank you for your review, Trevor! We try our best to provide you a memorable shopping experinece and we're glad we achieved it!
T
Tony Johnson · 1 review · Verified · Experienced 2026-06-16 ·
★★★★★
I still have not received my order!!!
Reply from Zenni Optical2026-07-25
Thank you for your review, Tony. We're sorry to hear that you haven't received your order yet. We completely understand how frustrating it can be to wait for an order, especially knowing how important it is to you.
Our standard shipping timeframe for all orders is 7–14 business days. If you have not received your order within this timeframe, please feel free to reach out to us via email at [email protected], by phone at 1-800-211-2105, through chat on our website, or on social media with your order number. We would be more than happy to assist you.
