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Health & Medical

Zenni Optical

203 reviews

4.5203 reviews
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About Zenni Optical

Data updated
Website
www.zennioptical.com
Category
Health & Medical
Location
United States · Novato
Status
Unclaimed
Last 12 months
203 reviews
Replies to negative
91% (20/22)
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Is Zenni Optical legit?

Zenni Optical (www.zennioptical.com) has a 4.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-10.

What people say

强烈推荐Zenni眼镜

强烈推荐Zenni的眼镜。我买了两双,最后需要退货。这个过程快速而简单。客户服务回复很快,并帮助管理退货退款。我的退款也通过商店积分自动应用,因为我无法在规定时间内返回退款。 Zenni 也比大多数网站便宜,并且有更好的折扣。

Reply from Zenni Optical2026-07-25

Thank you for your review, Christine! We are so pleased to hear that your return process was quick and easy, and that our customer service team was able to assist you efficiently with your refund as store credit. It's fantastic to know that you find our prices and discounts to be better than other sites. We truly appreciate your high recommendation!

从…订购处方眼镜

从 Zenni Optical 订购处方眼镜是一次愉快而简单的体验。能够根据我的脸型对款式进行分类,并在我的面部图像上查看每副款式,这让我确信我得到了最适合自己的款式。整个过程快速、经济,而且非常有益。我必须说这双 Zenni 是我买过的最合身、品质和风格最好的一双。 谢谢,泽尼。

Reply from Zenni Optical2026-07-25

Thank you for your review! We are so pleased to hear that your experience ordering prescription glasses was enjoyable and straightforward. It's wonderful that our sorting styles for face shape and the ability to view each pair on your facial image helped you find the perfect fit and look. We're thrilled that the process was quick, economical, and rewarding, and that your Zenni pair are the best in terms of fit, quality, and style you've ever had.

客户服务获得 10/10

我收到了一个空的 zenni 包裹。眼镜在运输途中掉到某个地方。 Zenni 要求我确认一些细节,然后立即重新制作丢失的订单并使用加急运输来找我。我对此对 Zenni 感到非常满意 - 特别是知道错误在于 USPS。

Reply from Zenni Optical2026-07-16

Thank you so much for your wonderful review, Trevor! We are truly sorry for the initial shock of receiving an empty parcel, but we are absolutely thrilled to hear that our customer service team was able to step in and turn a frustrating shipping mishap into a 10/10 experience for you. Knowing our team's quick confirmation, immediate replacement, and expedited shipping made you so happy truly makes our day. While transit issues can occasionally happen, we are always committed to standing by our customers and making things right. Thank you so much for choosing Zenni and for your incredible support, and we hope you love wearing your new glasses!