Zenni Optical (www.zennioptical.com) has a 4.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-10.
The glasses were easy to order, and they are comfortable and seem to be well-made. The price is very reasonable.
Thank you for your review, Matt! We are so pleased to hear that you found the ordering process easy and that your new glasses are comfortable and well-made. We're also glad you found the price very reasonable.
It was a quick and easy process. I love the quality for the price. The trendy choices are of abundance.
Thank you for your review! We are so happy to hear that you found the process quick and easy, and that you love the quality and abundance of trendy choices for the price.
The prices are unreal considering if you buy these glasses anywhere else it's $500. I don't care for the shipping since if you don't pay the extra $15 you are waiting on the US postal service wks:Instead of days.
Thank you for your review, Charles! We appreciate your feedback regarding our pricing and shipping options. We understand your concerns about delivery times and are always working to improve our services for a better customer experience.
Thank you for your review, Damaris! We're glad you found us!
Good. Would order again
Thank you for your review, Pete! We're glad you found us!
I made a mistake with my prescription and noticed it after I placed my order. They were very helpful in helping me cancel and reorder.
Thank you for your review, Denise! We're glad we could assist you with your prescription order. We appreciate you letting us know we were helpful in resolving the situation.
Very good pricing. Excellent turn around time for the order. Excellent quality. Order process was easy.
Thank you for your review, John! We are so pleased to hear that you had such a positive experience with our pricing, turnaround time, and quality. We appreciate your kind words!
Product quality and customer service are excellent. Prices are fair
Thank you for your review, Natalie! We are so thrilled to hear that you are pleased with the quality of our products and the service you received, and that you found our prices to be fair.
Thank you for your review, Gayle! We are so pleased to hear that you experienced timely service and are happy with your new glasses.
Really nice frame selection and great prices.
Thank you for your review! We are absolutely thrilled to hear that you found our frame selection to be really nice and our prices to be great. Providing stylish, high-quality eyewear at an affordable value is exactly what we strive for, and your wonderful feedback means a lot to our team!
I originally ordered the wrong size frames. I got in touch with customer service and no questions asked they sent me a return postage slip, and got my my corrected order out right away.
Thank you for your review, Sam! We're so glad we could help you get the correct frames quickly and easily! We always aim to provide excellent service, and it's wonderful to know we succeeded.
Second pair of glasses are not straight. Make me dizzy to wear them. I contacted them to let them know they only sent me and email with a video for “fixing it” myself.
Thank you for your review, Megan. We're sorry to hear that your second pair of glasses is causing you discomfort and dizziness due to being crooked. We understand your frustration with only receiving a video for self-adjustment when you reached out for help. We want to ensure you have a comfortable and clear vision experience. If the adjustment guide did not help to resolve the issue, please reach out to us via email at [email protected], by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
I finally found high quality prescription pickleball and biking glasses. Excellent fast service!
Thank you for your review! We're glad you found us!
I love your glasses but working with your website is very difficult. I hope it’s under reconstruction.
Thank you for your review, Mary! We appreciate your feedback on our glasses and apologize for the difficulty you experienced with our website. We are actively working on improvements.
I love my sun glasses that I ordered. Unfortunately the AI picture of the regular glasses that I ordered did not show the appropriate size on my face. The glasses are way too big for the size of my face and I fear I just wasted a bunch of money on glasses I’ll never wear.
Thank you for your review! We're sorry to hear the glasses did not meet your expectation. At Zenni we strive to provide you with an ordering experience that is second to none, and we are sorry to hear that was not the case this time. We recommend measuring a frame you have at home that fits well, and order one with similar measurements. The guide linked below will show you how to measure the frames! In the meantime, if you would like to check the return options please reach out to us via email at [email protected], by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you. https://www.zennioptical.com/measure-eyeglass-frame-size-how-to
The glasses look great, and prescription was perfect. And of course affordable and easy to order!
Thank you for your review, Gretchen! We are so pleased to hear that you love the look of your new glasses and that your prescription was perfect. We're also glad that you found our ordering process easy and affordable.
My glasses came very prompt and I'm enjoying them than you
Thank you for your review, Andrea! We are so happy to hear that your glasses arrived promptly and that you are enjoying them. Your satisfaction is very important to us!
Ordered glasses and when I received them something wasn’t right with the lenses. Could only return them for store credit after it taking them so long to finally send me the authorization form. While waiting for this credit to be applied to my account I had another pair of glasses in my cart and also had a birthday reward of $30 to use toward these. I applied this to my cart and the very next day my store credit was ready to use but the birthday reward was removed by Zenni!!!! They would not put it back in there but miraculously after I placed my order it was showing on my account again. So they removed it so I couldn’t use it and after they got their additional money aside from the store credit they gave it back. I will NEVER purchase from them again. Too many other online companies to use for people to keep getting ripped off by Zenni Optical!!!! Buyer BEWARE
Thank you for your review, Sheila. We are truly sorry to hear about the issues you experienced with your recent order, the return process, and the application of your birthday reward. We understand your frustration and regret that your experience was not a positive one. Your feedback is very important to us as we continuously work to improve our processes and customer experience. We would like to check further into this to see what went wrong to make things right. Please reach out to us via email at [email protected], by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.
Thank you for your review, Ahtony! We are so pleased to hear that you experienced great customer service and fast delivery. Your feedback is truly appreciated.
This is my second pair of eye glasses from Zenni they do an amazing job I’m very happy that I can save so much money and still have quality eye wear for a fraction of the cost
Thank you so much for your wonderful review, Alicia! We are absolutely thrilled to hear that this is your second pair of glasses from us and that you are so happy with the quality eyewear you receive at such an affordable price. Knowing we can help you save money while still providing great quality truly makes our day.
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